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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,136 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,136 reviews

March 28, 2018

Great customer service Very fast and attentive to my service. Everything was great and fast. Very helpful staff. Clean and awesome environment. Called me when my car was re More

by teresarangel317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2018

Great service friendly people. Help in any way. I gave this dealership higher scores because their services is light years about my former dealership. Not only ineed service but also in sales. I als More

by rufusw300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Lakin
March 26, 2018

Oil change & tire rotation Great customer service. The fastest oil change and tire rotation from any Honda service I’ve ever used. They also did a great job, I will definitely b More

by ashley.zang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sammy
March 26, 2018

Awesome! Quick! Friendly staff!! Great service as always! Quick and efficient along with an incredible staff. Love the staff, quick and incredible service! Thank you Terry for you gre More

by stacyshivers84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry!!!
March 23, 2018

Best staff in Lubbock Very accommodating to schedule service appointments. Staff always super polite and friendly, efficient, and knowledgeable. They do a great job expla More

by darlene.h103
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean, Tony, and Terry
March 23, 2018

Regularly scheduled maintenance As always, Rudy and crew take care of our Honda Pilot's needs. My wait times are typically less than an hour! This is one of the reasons we continue t More

by dibottoni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy Cisneros
March 22, 2018

quick and easy It is always easy to get in and out and have personnel who want to help. Friendly and courteous personnel make even having an oil change go better. More

by wolivo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service dept
March 22, 2018

Always a GREAT experience I am a happy Honda owner. I'm also a very happy, satisfied Frank Brown Honda customer. From the moment I've dropped my car off with Tony or Dean i More

by robinshephard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony, Dean, Robert, Terry
March 21, 2018

Amazing After my 2014 Honda Civic was totaled in a hit and run accident, the associates and managers at Frank Brown Honda were able to get me into a new vehic More

by LINDSAY.BROOKS2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Reagor
March 21, 2018

Love my Honda Service team I love my Honda service team. Rudy and Tony always greet me and are always so friendly and helpful. I know if I have any questions that they will find More

by christyearl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy and Tony in service and Terry in billing
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