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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,416 Reviews

2,416 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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December 10, 2019

Oil change and tire rotation They were fast, friendly and professional! I would recommend them to anybody. I dropped it off and picked it up at my convenience. Thanks guys! More

by Britt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sammy
Dec 11, 2019 -

Frank Brown Auto and Truck Ranch responded

Britt, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

December 10, 2019

Friendly good service and quick As a repeat customer have been satisfied with all employees. I intend to be a repeat customer in buying another vehicle and using service department More

by shorterandsweet1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2019 -

Frank Brown Auto and Truck Ranch responded

shorterandsweet1, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

December 09, 2019

Frank Brown - Excellent Took my 2019 GMC Sierra Denali in for first oil change and safety check . Also, flash of computer for software reset on brake sensor. Can't have only More

by LH442
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

LH442, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

December 09, 2019

Service at Frank Brown I utilized the service department for a recall assessment and it was quick, easy, and the personnel were kind and professional. We also bought a new t More

by ccloud
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

ccloud, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

December 09, 2019

first oil change on new car Terry was extremely helpful in resolving the problem l had with the first oil change of my Honda Fit. I had been told by the salesman, Matthew, (who n More

by threeleggedhorse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Phillips ( in checkout)
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

threeleggedhorse, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 09, 2019

Pleased Customer I was very pleased with the service department. They were very honest in the fact that they only charged me 1/2 the amount of the diagnostic analysis More

by Lyndaltrout54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

Lyndaltrout54, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

December 06, 2019

Very courteous Very windy day I was greeted by the door opening just to drive in. Everyone was very courteous kind knowledgeable about getting my car serviced More

by rebe.cell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry, Dan Bryant
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

rebe.cell, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 06, 2019

Very efficient and friendly. Had it ready as we requested Ronnie called us to keep us updated on the status of the part ordered and then scheduled us in a timely way. We appreciate his professionalism. More

by sstewart124
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

sstewart124, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

December 06, 2019

December Full Service Prompt service and friendly staff helps for a satisfied customer. Quick and easy drop off and a simple phone call when finished to pickup and pay. More

by GDog56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

GDog56, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 05, 2019

Quick and easy oil change. No appointment needed. In and out in just a few minutes with tires rotated and new oil. Very nice folks. Great price including a safety check. More

by johnsplace_43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry in the pay your bill area was very friendly and explained my bill to the T. Great Job. Very happy
Dec 10, 2019 -

Frank Brown Auto and Truck Ranch responded

johnsplace_43, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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