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Frank Leta Buick GMC

Cape Girardeau, MO

Overview
Employees
Reviews
Vehicles
4.3
23 Reviews
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511 S Kingshighway St

Cape Girardeau, MO

63703

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Showing 23 reviews

December 06, 2025

The dealership has a good service dept. Convenient drop off and pleasant waiting area while a vehicle is getting serviced. More

by amyleigh72.as
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Pettit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Irby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Vass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dani Tharnish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2025 -

Frank Leta Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Frank Leta Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

December 06, 2025

Good service and reliable and well behaved staff and customer support care including accurate workers More

by taurosyden9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Pettit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Irby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dani Tharnish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2025 -

Frank Leta Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 06, 2025

Dealer is very deceptive about their wording about the warranty on used vehicles. Not truthful More

by Dennis l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Irby
2.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Vass
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dani Tharnish
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2025 -

Frank Leta Buick GMC responded

Dennis, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 26, 2025

Service staff was very friendly and efficient. Waiting area was comfortable and provided snacks and drinks to help make the wait more pleasant. More

by krmoore15
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Vass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2025 -

Frank Leta Buick GMC responded

Thank you for choosing Frank Leta Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 24, 2025

I asked about the cost of the fuel filter change. Was told they didn't know. Was a bit shocked after the service was done at the cost More

by Jack.malizzi
Recommend Dealer
Yes
Employees Worked With
New guy
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Nov 25, 2025 -

Frank Leta Buick GMC responded

Jack, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 22, 2025

Everyone here at Frank Leta is very professional and helpful. I would recommend my family and friends to come here More

by rosmith386
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Irby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2025 -

Frank Leta Buick GMC responded

Thanks for sharing about your experience with Frank Leta Buick GMC. We appreciate your business and hope to see you again soon!

November 22, 2025

She's so amazing and always takes amazing care of her customers Wow service 10/10 recommend More

by Tlm9079
Recommend Dealer
Yes
Employees Worked With
Terra
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Nov 23, 2025 -

Frank Leta Buick GMC responded

Thanks for sharing your thoughts about your experience with Frank Leta Buick GMC. We appreciate your business and hope to see you again soon!

November 22, 2025

There were other(s) I don't know the names, that made mistakes but they were understandable and fixable, but the service manager's handling of the issue at the end of the day is why I will not be returni More

by tracysmithh
Recommend Dealer
No
Employees Worked With
Tracy
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Nov 24, 2025 -

Frank Leta Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you for your time, Tracy.

Nov 24, 2025 -

Frank Leta Buick GMC responded

Hi, we're disappointed to hear of the negative experience you had at our location. If you are willing to give us another chance, please reach out to us at (573) 837-4191 to speak to our manager directly.

November 21, 2025

Friendly service, knowledgeable service shop personnel and service check in people. Mike Bailey is an accommodating salesman or whatever today's term is for his position. More

by johnboysmare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2025 -

Frank Leta Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Frank Leta Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

November 20, 2025

Very no pressures environment and Dani was top notch and extremely helpful! Made my wife and me feel like old friends More

by jheuer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Pettit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dani Tharnish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2025 -

Frank Leta Buick GMC responded

Thank you so much for choosing Frank Leta Buick GMC! Please let us know if we can be of any more assistance.

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