Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Frank Leta Buick GMC

Cape Girardeau, MO

Overview
Employees
Reviews
Vehicles
4.0
204 Reviews
Contact Dealership

511 S Kingshighway St

Cape Girardeau, MO

63703

Directions

Filter Reviews By Type

Showing 204 reviews

August 08, 2026

Got me in quick same day. Staff very polite and eager to help. I scheduled my service appointment same day and got in and out quick Staff was very polite and eager to help. More

by calebandtess
Recommend Dealer
Yes
Print
Aug 08, 2026 -

Frank Leta Buick GMC responded

Your GMC Sierra 1500 received expedited care, and we’re pleased our staff made the process smooth and courteous. Knowing the same-day appointment and friendly service met your needs means a lot to our service team.

August 08, 2026

One of the best experiences ive ever had with buying a car I Would definitely recommend coming to buy from frank leta More

by tnwn498
Recommend Dealer
Yes
Employees Worked With
Chris
Print
Aug 08, 2026 -

Frank Leta Buick GMC responded

Knowing your service visit for your GMC Sierra 1500 ranked among your best experiences is rewarding. Your recommendation means a lot to our team.

August 08, 2026

Good service. Friendly and educational. Really thought the entire team worked very well together Amazing More

by hotopfam4
Recommend Dealer
Yes
Employees Worked With
Gus
Print
Aug 08, 2026 -

Frank Leta Buick GMC responded

Knowing your service felt friendly and educational means a lot to our team. We’re pleased we could provide clear, informative service for your Buick Enclave.

August 06, 2026

Believe you had second key, and tried to charge me for it. Not good move More

by dgrove58
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Michael Vass
1.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 07, 2026 -

Frank Leta Buick GMC responded

Hi, we regret to hear that you had this experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (573) 334-5672 at your earliest convenience to discuss how we can turn your experience into a positive one.

August 05, 2026

The customer service at this dealship was amazing, from the sale person, finance person, and manager they where all great to deal with. More

by cwchas80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 05, 2026 -

Frank Leta Buick GMC responded

Knowing you found our customer service exceptional, from sales to finance to management, means a great deal to our team. Allen and the entire staff are delighted your purchase of the new Buick Enclave was such a positive experience.

August 04, 2026

I arrived on a rainy day for a recall visit. While there I was talking with the Service Dept. and decided to get my oil and windshield wipers replaced. Great service awesome atmosphere. Jude Phi More

by andysadler1029
Recommend Dealer
Yes
Employees Worked With
Service Department
Print
Aug 07, 2026 -

Frank Leta Buick GMC responded

Hi, thank you, Andy, for your wonderful review! We're thrilled to hear you enjoyed our great service and awesome atmosphere during your recall visit. It's fantastic that Jude could help make your daughter's sweet 16 even more special by showing her a car; we appreciate your trust in our customer-centric approach and look forward to supporting you again soon!

August 04, 2026

Waiting room is always clean and well stocked with snacks and coffee. The young lady that helped me we prompt and very nice More

by Dbcobrajet
Recommend Dealer
Yes
Print
Aug 04, 2026 -

Frank Leta Buick GMC responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Frank Leta Buick GMC!

August 04, 2026

They have been servicing our vehicles for three years. Only one time were we dissatisfied. They told us a part had to be ordered for our vehicle but was ok to drive…never notified us when it came. Car More

by Lrbreland
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A lady working in service department….dont know her name
Print
Aug 04, 2026 -

Frank Leta Buick GMC responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

August 04, 2026

Dani was great at first, they could not find the 2nd key fob, brand new vehicle, she told me that if they did not find it, they would order a new one but she would let me know. I have text and called, Nobod More

by gene.kennedy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dani Tharnish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 07, 2026 -

Frank Leta Buick GMC responded

Hi, thank you for sharing your experience. We're sorry to hear about the issues with the key fob and the lack of communication regarding your questions. We strive for customer-centric service and your feedback is invaluable; we will ensure our team addresses these concerns promptly. Please reach out to us directly at (573) 334-5672 when you have a chance. Thank you, and we look forward to hearing from you.

Aug 10, 2026 -

gene.kennedy responded

Thank you for the response, I called last Thurs and was told they would call me back in 15 min. To which I waited until the next day 24 hours and called them back. Did get to speak to the service manager, which i told her what was going on she said let me check on these and i will call you back shortly. Well here it is Monday morning and I called and left a voicemail to which no one has attempted return my call. I left GM products over 10 years ago after being a life long customer due to customer service being how it was. I purchased this GMC after owning 4 fords and never had an issue with their customer service. Which I did not need any. The number you list on your response to my review is not in service, which goes hand in hand with the service I have received since purchasing this truck. I had call 3 times to speak with the sales persona and left text and voicemails to finally be told last week the particular salesperson is not working there any long, that was after being told for 3 days it was her day off. Again I have tried to reach out to the number listed, however it states that number is no longer in service. I would hope that not all of your clients receive the same level of service. I am not asking for anything other than the extra key fob which she could not find at time of sale.

August 04, 2026

Was great to work with! Found exactly what we wanted and got the deal done quickly. More

by kaleb.green
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Vass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dani Tharnish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brooke Johnson
Print
Aug 04, 2026 -

Frank Leta Buick GMC responded

We’re glad you could find exactly what you wanted and that your new GMC Terrain purchase wrapped up quickly. Your praise and five-star rating mean a lot to our team.

1
2
3
...
21