Frankfort Toyota

Parts not in for scheduled warranty work Brought my wife's car, 2010 Prius into have recall work, regularly scheduled service, and extended warranty work completed. Called the previous week ( Brought my wife's car, 2010 Prius into have recall work, regularly scheduled service, and extended warranty work completed. Called the previous week (6 business days in advance) to schedule the work and ensure that parts would be in. Took time off work. Arranged to get my wife to work and back home. Arrived at dealership to have work completed and was later told they DIDN'T have the right parts to complete extended warranty work. This was the second time we've attempted to complete this particular job, by the way. So now, we are going to have to arrange to bring the car in again, to have work the job completed. More

5000 mile check up I was in and out in under 30 minutes! Great customer service! My customer rep, Beth was awesome, she made sure that I knew where everything was since I was in and out in under 30 minutes! Great customer service! My customer rep, Beth was awesome, she made sure that I knew where everything was since it was my first service appointment. More

Great people to work with! We appreciate them all for working with us! Everyone we met was so friendly and made us feel right at home. We hope to continue our business for many We appreciate them all for working with us! Everyone we met was so friendly and made us feel right at home. We hope to continue our business for many years to come. More

No pressure. Great experience. We found the used car that we wanted to test drive on the internet. Scheduled a visit after 6:00 pm to meet our work schedule. The car was great exc We found the used car that we wanted to test drive on the internet. Scheduled a visit after 6:00 pm to meet our work schedule. The car was great except one minor scratch on a trim piece. The dealership agreed to repair the trim piece and we negotiated a price within minutes. The entire staff stayed late that day to close the deal and finalize the purchase. The car was delivered to our home about an hour away within a couple of days with the trim repaired. Very nice people and a great experience. More

Greg is the best! Super helpful, always available, honest, tones of knowledge and experience!!! Highly recommend!!! He put is the ride we wanted, and called back to mak Super helpful, always available, honest, tones of knowledge and experience!!! Highly recommend!!! He put is the ride we wanted, and called back to make sure everything was going good! More

Excellent experience! Purchased my last car from Dave in 2015 and just purchased another new 2019 Toyota Avalon from him. Dave was great to deal with and would recommend hi Purchased my last car from Dave in 2015 and just purchased another new 2019 Toyota Avalon from him. Dave was great to deal with and would recommend him to anyone needing a car! A super guy and took care of us with all our questions and needs! More

Service department The staff are always very friendly and helpful; they promptly process my vehicle, do a great job on repairs and maintenance, and let me know once my v The staff are always very friendly and helpful; they promptly process my vehicle, do a great job on repairs and maintenance, and let me know once my vehicle is ready. More

Always quality service The service is always good quality. The team is friendly and a efficient. We will always bring our Toyota to this dealership for service and repair. The service is always good quality. The team is friendly and a efficient. We will always bring our Toyota to this dealership for service and repair. More

Great service Great service! Excellent customer service and quick in work. Would recommend this dealership to others any time. They provided a great detailed report Great service! Excellent customer service and quick in work. Would recommend this dealership to others any time. They provided a great detailed report of the serving and condition of my vehicle. More

Excellent service and very good communication Thorough check of my vehicle. Customer service was excellent. Shuttle service was quick and very easy to use. I was very happy with my service. Thorough check of my vehicle. Customer service was excellent. Shuttle service was quick and very easy to use. I was very happy with my service. More