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Frankfort Toyota - Service Center

Frankfort, KY

4.7
394 Reviews

394 Reviews of Frankfort Toyota - Service Center

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March 11, 2022

I had a very good experience working with William O'Banion at Toyota of Frankfort. He was very honest with me and helped me with everything and made buying my SUV very easy! Thank you Billy O'Banio More

by amber.grugin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William O'Banion
Mar 14, 2022 -

Frankfort Toyota responded

It was our pleasure to assist you Amber. Thank you for choosing Frankfort Toyota.

December 07, 2021

Always nice and courteous, usually fast service, nice waiting area. Very helpful to fix any problems. More

by Jay9763
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Frankfort Toyota responded

Thank you for choosing Frankfort Toyota. We appreciate your business.

September 30, 2021

Brooke took very good care of me. Frankfort Toyota is the BEST place to go! More

by Foofietee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brooke
Oct 01, 2021 -

Frankfort Toyota responded

Fantastic! We appreciate your visit very much and look forward to seeing you again.

August 29, 2021

Car was purchased and has been serviced at Frankfort Toyota since. Was last serviced on July17th for oil change. Was given a list of everything that was checked during service 1 of them being the brake More

by T.Ray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Tech
Aug 30, 2021 -

Frankfort Toyota responded

During maintenance we add up to 1 gallon of washer fluid, of course the oil itself is changed, transmission fluid is checked when possible as most transmissions are sealed and can not be checked anymore, and brake fluid level is visually checked but is never added too or topped off as a low fluid level would indicate a safety issue and a repair is needed so in those cases we recommend having a Technician diagnose the problem. In that closed system the brake fluid had to go somewhere so it has leaked at some point between July 17th and August 29th. Please contact the Service Department or our Customer Relations Manager ,Kelly Buffin, as soon as possible for safety reasons so the leak can be diagnosed. Update: 8/31/21 Upon further investigation it was discovered that brake work was done at another location sometime after the July 17th visit at Frankfort Toyota. We will not be held responsible for repair attempts,or their outcomes, that we did not perform.

June 10, 2020

I had a blowout on Sunday, took it in to Johnny that Monday, I had a new tire on Tuesday. I had a few questions he took the time to answer for me, very very professional, very helpful, very nice! I love More

by Janajadens
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2020 -

Frankfort Toyota responded

We are so happy we could get you back on the road in a timely fashion. Thank you for your business and please let us know anytime we can be of assistance.

December 28, 2019

I was stranded four hours from home. My Camry was towed to Toyota. No rental was available. As I frantically looked at the Avalon, Greg calmly answered all my questions thank you Greg. More

by donna.whitfield
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John, Doug, a technician
Dec 30, 2019 -

Frankfort Toyota responded

We are sorry to hear about your car trouble while traveling and hope we were able to make things a little better .

December 01, 2019

Awesome service. Very nice waiting room, with drinks and snacks! Employees are very courteous and attentive. Semi-yearly service only took about half an hour. More

by Cheryllynn93
Recommend Dealer
Yes
Employees Worked With
Scott
Dec 02, 2019 -

Frankfort Toyota responded

Thank you for choosing to service with us. We appreciate your business and faith in our Service department.

November 29, 2019

Frankfort Toyota is absolutely wonderful. They were able to work in my appointment although it was necessary for me to arrive later than my scheduled time. The service was prompt and excellent, and everythi More

by SUalumna
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Frankfort Toyota responded

Thank you for the business and review. We always try to accommodate our guests busy schedules.

November 27, 2019

They are great. Everyone is very friendly and helpful. They always review everything with you car before they fix anything. The service person always go way beyond to be helpful More

by epeterson817
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2019 -

Frankfort Toyota responded

Thank you for sharing your service experience. We appreciate your business and are always happy to help you.

November 26, 2019

Johnny Case stayed on top of what needed to be done on Johnny Case stayed on top of what needed to be done on my Tacoma during a scheduled service. In addition he was aware of 2 recalls/ warranty related More

by kzaqwert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kudos to the maintenance guys and the driver as well!
Nov 27, 2019 -

Frankfort Toyota responded

It is wonderful to hear about your experience with Johnny. Thank you for your business and review.

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