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Frankfort Toyota - Service Center

Frankfort, KY

4.7
395 Reviews

395 Reviews of Frankfort Toyota - Service Center

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November 26, 2019

Johnny Case stayed on top of what needed to be done on Johnny Case stayed on top of what needed to be done on my Tacoma during a scheduled service. In addition he was aware of 2 recalls/ warranty related More

by kzaqwert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kudos to the maintenance guys and the driver as well!
Nov 27, 2019 -

Frankfort Toyota responded

It is wonderful to hear about your experience with Johnny. Thank you for your business and review.

November 26, 2019

Excellent service department. Routine service is always fast and efficient. Geogie and Johnny are very knowledgeable. They are always a pleasure to work with. Only Toyota service department I take my veh More

by Tacoma1
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2019 -

Frankfort Toyota responded

We appreciate your faith in our Service department. Thank you for always coming back to Frankfort Toyota.

November 25, 2019

Each person I came into contact with was kind, thoughtful, and professional. I’ll definitely be back. Ms. Keiser was the best service rep I’ve ever had the pleasure of dealing with. More

by steven.d.thompson814
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Hensley
Nov 26, 2019 -

Frankfort Toyota responded

Beth is such an asset to our Service team and its wonderful to hear about your experience with her. Thank you so much for your business.

November 25, 2019

First class dealership. They always take care of any issues I have to my complete satisfaction. I always recommend Skeet Tuttle to anyone who asks. More

by Thomas
Recommend Dealer
Yes
Employees Worked With
Skeet Tuttle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Frankfort Toyota responded

We appreciate your business and recommendation. Thank you for choosing Frankfort Toyota.

November 25, 2019

They provided friendly and fast service in a comfortable environment. They always have delicious snacks and plenty of cold water. You can make service appointments on their website. More

by kytopbutton
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Frankfort Toyota responded

Frankfort Toyota tries to make our facility as clean and comfortable as possible for our guests. We appreciate your business and are always here to help or assist you in any way that we can.

November 25, 2019

Don’t know a lot about the dealership but the service department is outstanding!!!! They have all been courteous and so very helpful. This is one of the very important things I look at when buying a vehi More

by Austin. Payton
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Frankfort Toyota responded

Thank you for choosing to service with us. We appreciate your business and trust in our Service Department.

November 22, 2019

My service was extremely efficient. I was in and out in 30 minutes. The staff was also exceptionally professional and polite! I highly recommend Frankfort Toyota. More

by Plooney1973
Recommend Dealer
Yes
Employees Worked With
Skeet Tuttle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Frankfort Toyota responded

We appreciate your business and recommendation. Thank you for choosing Frankfort Toyota.

November 22, 2019

Service reps are professional and polite. They Provide a list of any recommended services they but do not try to pressure you to buy them. Jessica does a great job in service. More

by kyboy1996
Recommend Dealer
Yes
Employees Worked With
Johnny Case
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
Nov 25, 2019 -

Frankfort Toyota responded

Thank you for choosing to service with us. We appreciate your business and trust in our service department.

November 22, 2019

1st service on a new RAV4, taken care of quickly, friendly and professional. Shuttle was ready to take me to work as well as offered to pick me up. More

by JC52
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Frankfort Toyota responded

We appreciate your business, thank you for choosing to service with us.

November 22, 2019

The Frankfort dealership has gone way above and beyond what one could expect to take care of my needs.They are first class in every way. More

by harry173
Recommend Dealer
Yes
Employees Worked With
Kelly Buffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Burnside
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Hensley, Trent Boyd
Nov 25, 2019 -

Frankfort Toyota responded

Thank you for your business and the review. From the owners all the way down we strive to exceed our guests expectations.