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Frankfort Toyota - Service Center

Frankfort, KY

4.7
395 Reviews

395 Reviews of Frankfort Toyota - Service Center

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November 16, 2019

I visited the service department. Everyone was very pleasant and very professional. The service was provided in the timeframe promised and the cost was reasonable. I worked with Mr. Johnny Case and he More

by maria.bush412
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

Frankfort Toyota responded

That is wonderful to hear. Thank you for your business and entrusting us with the care of your vehicle. Please do not hesitate to ever let us know should you have any questions or concerns.

November 16, 2019

Frankfort Toyota has great service all around. The people are friendly and explain the mechanical needs that need to be fixed on the vehicle well. 🚗 The sales people are knowledgeable and do not pressure cu More

by Mlittlered
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Tewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The lady who helped me with my vehicle when it was being serviced was great (I do not remember her name right now though).
Nov 18, 2019 -

Frankfort Toyota responded

We appreciate your business very much here at Frankfort Toyota. Thank you for choosing us and noticing all the extras we have here to make our guests as comfortable as possible.

November 15, 2019

Associate very courteous and professional. Wait time was very satisfactory. Customer waiting area was super and good coffee. Will continue taking my vehicle to this dealership. More

by william.white.10888
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

Frankfort Toyota responded

Thank you for choosing Frankfort Toyota for your servicing needs. We appreciate your business and look forward to seeing you again in the future.

November 15, 2019

Excellent service, as always. I will only take my vehicle for servicing at Toyota of Frankfort, KY. They always provide expert advice and speedy service. More

by Rav4Limited
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

Frankfort Toyota responded

Thank you for your business and trust in our service department. We are always happy to help and if you have any questions or concerns please let us know.

November 15, 2019

Everyone is so kind and always greets me with a smile and kind words. They call me by name and make me feel welcome. Georgie is always SO upbeat and friendly. All the service folks treat me like a frie More

by willett2012
Recommend Dealer
Yes
Employees Worked With
Chris Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

Frankfort Toyota responded

We are always happy to assist even with toddlers in tow, thank you for choosing Frankfort Toyota. We appreciate your business.

November 15, 2019

The Frankfort Toyota dealership is my dealership of choice.... Not only is it close to where I live but they usually get the service done in a reasonable amount of time... The employees are extremely f More

by 2lee.crissman
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I'm terrible with names unless there is a problem.... Then I remember names.... All the people are extremely friendly...
Nov 18, 2019 -

Frankfort Toyota responded

We are please to have your business and confidence in us. Thank you for choosing Frankfort Toyota.

November 15, 2019

The dealership gets me in and out with the least amount of down time and time off work. They tell me what is needed and the cost before doing the work. Courteous and great service. More

by pbryant1949@gmail.com
Recommend Dealer
Yes
Employees Worked With
Skeet Tuttle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I believe I have right name. Blonde, very helpful.
November 15, 2019

Fast, efficient service. Able to schedule appointment to fit my schedule. Great customer lounge with food and drinks. Very clean facility, including bathrooms. Thanks Toyota Frankfort! More

by DONNAGRN
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I'm not sure who my person was, husband took car
Nov 18, 2019 -

Frankfort Toyota responded

It was our pleasure. Thank you for choosing Frankfort Toyota for your servicing needs.

November 13, 2019

Great Service Dept ! We bring all four of our Toyota’s and Lexus here. Satisfied every time with timely courteous employees. Would recommend to everyone! More

by southernfried
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Doris
Nov 13, 2019 -

Frankfort Toyota responded

Wow, that is wonderful to hear! Thank you very much for your support of Frankfort Toyota and the Service Department. We appreciate your patronage and recommendation.

November 13, 2019

Good, efficient service They took our questions and concerns seriously. They gave good advice and provided efficient service. They had a status board for us to where our ca More

by HappyWithFrankfort
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Doug Doris
Nov 13, 2019 -

Frankfort Toyota responded

Frankfort Toyota prides itself on caring for and tending to our guests and their concerns. Thank you for your business, feed back, and faith in us.

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