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Franklin Chrysler Dodge Jeep Ram
Franklin, TN
362 Reviews
Over the years Franklin Chrysler, Dodge, Jeep and RAM has established a reputation for providing the greater Franklin, Tennessee area with a large selection of Chryslers, Dodges, Jeeps and RAM trucks, all with unbeatable prices, along with courteous, honest service. We pride ourselves on that reputation but we consider ourselves much more than just a car dealer. We're your friends and neighbors which means we do right by you by making sure you are completely satisfied before, during and after you buy from us. We promise you an enjoyable and unforgettable experience as well to keep you safe and secure in your vehicle for as long as you own it.
We may be the #1 Volume Chrysler Dodge Jeep dealer in Tennessee but we’ll still continue to work as hard as it takes to earn your business. For us treating customers like family isn't just a slogan. It's a way of life because our loved ones live and work in the same communities as you whether you're from Brentwood, Nolesville, Murfreesboro, Spring Hill or Fairview. Please explore our site and see all of the products, services, and information we have to offer. If you have any questions, feel free to send an email, give us a call, or just drop by in person at 1124 Murfreesboro Road right here in Franklin, Tennessee. We look forward to meeting you and forming a long-lasting friendship.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 362 reviews
August 16, 2023
Thankful for Brandon and my new car! Overall it was an enjoyable experience and am grateful for his help with this! Overall it was an enjoyable experience and am grateful for his help with this! More
by K3
Employees Worked With
Helpful June 30, 2023
Completely scammed in Service Dept. Went in for an oil change and tire rotation, only to be told they couldn’t put my tires back on due to an issue. A $2600 estimate was presented and I Went in for an oil change and tire rotation, only to be told they couldn’t put my tires back on due to an issue. A $2600 estimate was presented and I was asked if I had a ride home. Needless to say, I had my car towed to a local shop and was told the issue I was told existed by the dealership (when they had my car hostage) did not exist at all. It was a blatant lie. More
by Emgarner
Employees Worked With
Other Employees :
A girl was the initial person who provided the details and a scribbled mess of an estimate
June 13, 2023
This as a long time coming. I should have done this sooner. The sales staff was nice. Was flip and said this is Franklin this is what we have here (wanted an automatic top) and I should have done this sooner. The sales staff was nice. Was flip and said this is Franklin this is what we have here (wanted an automatic top) and if you don’t buy it someone else will so….. Was hoping to locate one to transfer in etc. We bought one elsewhere. The people who check you into service fine. But the actual service…. Terrible. Had my Jeep in numerous times for a noise never fixed it, turned out to be a simple bracket, took it else where. Had problems with electric top… they couldn’t figure it out, didn’t fix it, took it back, so they ordered a new one. Then forgot to put the entire plastic cover and other safety pieces on the inside front of the automatic top. Went back explained problems they said it’s fine Jeeps are noisy they would not listen. I researched even took pics inside other new jeeps on lot to show them this is different then the ones the lot with same feature. They then and only then listened and said oh gosh you are right, we forgot the whole assembly inside. After calls headquarters, they were a little more helpful. I live in Nashville and am 1 1/2 mile farther than their pick up and delivery area. Calling to get service needs to be far in advance and god forbid you need a loaner. It’s Franklin truly expected it to be different. The inconvenience and confidence makes your dread taking it in for service. More
by None
Employees Worked With
Service
May 18, 2023
Car sales experience was fine. The issue is the service department and how they handle customers. Do you enjoy taking your car to the service department to wait ALL DAY to be tol The issue is the service department and how they handle customers. Do you enjoy taking your car to the service department to wait ALL DAY to be told "sorry the part wasn't in stock" when they knew what the issue was up front? Do you enjoy having your Chrysler product recalled multiple times? Do you like calling the dealer for a recall with the engine light on and being told "Earliest I can get you in is in 2 months. Does that work?" If you reply no, they will offer "You can drop the car off indefinitely and we will try to look at it earlier." If you say "Can I get a loaner?" They will laugh in your face and say of course not. If you like this things, then this is the dealership for you. I will never buy another car from this dealer though. More
by BladeX16
Employees Worked With
Other Employees :
Terrance Dunlap
May 09, 2023
I brought my truck here after having an issue with an independent shop. Paige, Michael and the techs in the service department were all wonderful. They listened to me, got my truck in pretty quickly ev independent shop. Paige, Michael and the techs in the service department were all wonderful. They listened to me, got my truck in pretty quickly even though I didn't have an appointment, even had me talk with their tech about what was going on to make sure everything was made right. I couldn't be happier with my experience there and definitely recommend them. More
by Derek
Employees Worked With
Other Employees :
Paige Moore, and the tech that worked on my truck but can't remember his name
April 26, 2023
Thought this was going to be another typical experience at Franklin CDJR, where I have to call and find out if my Jeep is ready, but Paige was awesome. Got my Jeep in and out quickly without an appointment at Franklin CDJR, where I have to call and find out if my Jeep is ready, but Paige was awesome. Got my Jeep in and out quickly without an appointment and coordinated a shuttle to and from the dealership. Best service that I have ever had at Franklin CDJR. Thanks Paige. More
by Andrew
Employees Worked With
Paige Moore
March 28, 2023
I had a great experience with Brandon! Thanks to him I have a car that I absolutely love. Ask for him when you go to CDJR! Thanks to him I have a car that I absolutely love. Ask for him when you go to CDJR! More
by Haneenayoub122
Employees Worked With
March 26, 2023
Brandon and Thomas were awesome! Found me the Jeep I wanted and had it ready within a few days. Thanks! Found me the Jeep I wanted and had it ready within a few days. Thanks! More
by victoriapanarello
March 24, 2023
AVOID! Ordered a car, was told about doc fee, but negotiated to have it waived. Was NOT TOLD of any other fees, so assumed there wouldn't be any. When picki Ordered a car, was told about doc fee, but negotiated to have it waived. Was NOT TOLD of any other fees, so assumed there wouldn't be any. When picking up car, still no mention of fees, so I assumed they were honoring our agreement. But upon payment, was charged $800 doc fee, $75 business office fee, $5 tire fee, and $125 for some other made up fee. Asked GM to at least refund $800 doc fee, but he only apologized for the "confusion". There's no confusion, I was purposely misled. More
by galackeyCOLTN
Employees Worked With
