Franklin Chrysler Dodge Jeep Ram

Brandon did a great job from beginning to end. His communication was excellent and was always prompt to respond to any questions we had during our Jeep buying experience. His communication was excellent and was always prompt to respond to any questions we had during our Jeep buying experience. More

Adam in the service dept was extremely helpful and made it and all around wonderful experience. it and all around wonderful experience. More

Had my previous Jeep Wrangler for nine years and enjoyed working with Brandon to purchase my new Jeep Wrangler. enjoyed working with Brandon to purchase my new Jeep Wrangler. More

Worst Experience Ever! As a car salesperson, it is imperative that he/she can provide pertinent information to finalize a sale. Nia could not answer basic questions regardi As a car salesperson, it is imperative that he/she can provide pertinent information to finalize a sale. Nia could not answer basic questions regarding the features of the car. She was very arrogant, argumentative, and rude to the loan officer and myself. We could hear Nia and other staff speaking negatively about me as the customer. I told her that we could hear, and shared that the owner would not be pleased. She represented the dealership poorly. The customer service at this dealership was terrible!!! More

My wife and I had a bad experience with this dealership and this young lady. We were in the process of purchasing a vehicle. We were at our bank attempting to finalize the deal. Nia was asked to verify som and this young lady. We were in the process of purchasing a vehicle. We were at our bank attempting to finalize the deal. Nia was asked to verify some accessories and features about the vehicle, but could not do so. She didn’t have the proper documentation. If I am selling a car, I am supposed to be knowledgeable about the vehicle. She was arrogant, unprofessional, and disrespectful toward my wife. The finance manager Michael, was also very arrogant and could not show reason and documentation for adding various fees and taxes.. I don’t recommend anyone going to this dealership to purchase a vehicle. More

Staff was phenomenal! Service was great! Adam was very professional and accommodating throughout my Service contact. Service was great! Adam was very professional and accommodating throughout my Service contact. More

I had a great experience with the service department. They resolved my issues more quickly and inexpensively than I expected. They resolved my issues more quickly and inexpensively than I expected. More

I have no idea how this dealership has anything over a two star ratings. They seem to be the bait and switch dealership in the area. On the website they obviously show a vehicle that is equipped over and two star ratings. They seem to be the bait and switch dealership in the area. On the website they obviously show a vehicle that is equipped over and above any OEM, but keep the MSRP as the price. Smart consumer knows that’s probably not the case, but I was curious. A $48,000 jeep gladiator online Was really $90,000 after all the addition. When asked why they don’t just simply put the price of the vehicle online like everyone else, The answer “ We have a disclaimer” (which I wasn’t able to find). I believe what they are doing is illegal, but not an attorney and would not recommend. On another note, the sales people were very nice! More

I was advised after leaving the car it was the wrong day for service. Came back the following week for service where my car was kept over night and and I was not told by Dalton that it would be kept. I ha for service. Came back the following week for service where my car was kept over night and and I was not told by Dalton that it would be kept. I had to call the following morning to ask about the status of my service I was quoted $700 for non warranty repair. I declined to receive the service and took the car for a second opinion where I was advised the $700 repair was not an accurate diagnosis of the problem. A technician removed the service sticker in my window and left an awful mess in my car and finger prints all over my windshield. Not impressed with this service. More

Had my Ram in and it was Fast and convenient. Great staff. Highly recommended. Great job Great staff. Highly recommended. Great job More