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Franklin Ford

Franklin, MA

Overview
Employees
Reviews
Vehicles
4.6
299 Reviews
Franklin Ford has been family owned since 2002. We are members of Franklin’s Downtown Partnership and proud sponsors of the local high school cheerleading team and basketball tournament. Conveniently located on Route 140 on King Street in historic Franklin, MA. We believe buying a vehicle should feel personal, honest, and stress-free. At Franklin Ford, you’re treated like a neighbor not a number.
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175 East Central Street

Franklin, MA

02038

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Showing 299 reviews

June 13, 2026

The company more people like Ann very understanding what the customer needs make you feel right at home More

by fjohnson815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2026 -

Franklin Ford responded

We are so glad that Ann has been very helpful! Thank you for trusting us with your service needs!

June 13, 2026

Every time I go there they are all very nice get me out quick With good working my vehicle More

by bob-mac91
Recommend Dealer
Yes
Employees Worked With
Mike in service
Report | Print
Jun 15, 2026 -

Franklin Ford responded

We are so glad that Mike has been taking great care of you, Bob! Thank you for trusting us with your service needs!

June 13, 2026

Great communication, service, and super convenient. I can highly recommend this to anyone in need. More

by Josh P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Sitcawich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Barone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ann Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2026 -

Franklin Ford responded

Thank you for leaving us a review Josh! We are so glad that Ron, Amanda, and Ann provided you with a great Franklin Ford experience!

June 13, 2026

Was not pleased with visit unable to get the results I was hoping for. Tough More

by Albertmorin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employee not known
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Jun 15, 2026 -

Franklin Ford responded

To whom it may concern, we would be happy to look into your most recent visit but we need more information in order to address your concerns. If you could please call 781-762-4200 and ask for Dylan we would be glad to look into your most recent issues.

June 11, 2026

Newcustomer. .. very responsive, took my car on time, did all repairs and recalls without issue.... perfect.. More

by tag70c3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Barone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2026 -

Franklin Ford responded

Thank you for trusting us to service your Ford! We hope to get the opportunity to assist you again in the future when you need us!

June 11, 2026

Ann was extremely helpful and thorough. She explained every aspect of my service and the cost associated with it so there were no surprises. More

by Scorby1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mulvaney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2026 -

Franklin Ford responded

Thank you for trusting us with your vehicle! We are so glad that Ann took great care of you! We look forward to assisting you again

June 11, 2026

It’s always a pleasure to speak with Ann! Ann makes sure that everything that my truck needs is done, More

by RCURTIS362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2026 -

Franklin Ford responded

We are so glad that Ann has been helpful to you! Thank you for trusting us with your service needs!

June 09, 2026

Always fast and friendly service As always, A pleasure. ... Highly recommended for repair and service needs More

by rcrskip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in Service
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Jun 09, 2026 -

Franklin Ford responded

Thank you for taking the time to leave us a review! We are so glad that Mike showed you the Franklin Ford experience we take pride in!

June 09, 2026

Timely and good communication Work done as expected Would recommend going back again for other services More

by Wjsun7
Recommend Dealer
Yes
Employees Worked With
Ann Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ann Hutchins
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Jun 09, 2026 -

Franklin Ford responded

Thank you for trusting us with your service needs! We are so glad that you had a great experience with Ann!

June 09, 2026

Very polite and well informed He greeted me very graciously. Very knowledgeable about the Maverick and the various recalls. Was a pleasant pleasure to work with. I'd say increase his pay by $5.00 an More

by Jfmulcahyiii
Recommend Dealer
Yes
Employees Worked With
Mr Lembo
Report | Print
Jun 09, 2026 -

Franklin Ford responded

Thank you so much for leaving us a review and trusting us with your Maverick! We will be sure to relay the feedback and hope to get the opportunity to assist you again in the future!

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