Franklin Sussex Auto Mall

Very happy customer! Jason went above and beyond to find the exact Ram 2500 I wanted. After he went to the Dover dealership to pick up a truck I had my heart set on, only Jason went above and beyond to find the exact Ram 2500 I wanted. After he went to the Dover dealership to pick up a truck I had my heart set on, only to find it had been damaged, he brought back a different color. I was disappointed and not sure if I wanted to settle for that color. He kept looking and found it in the color I wanted a day later. I'm so happy with my new truck! Definitely my best vehicle buying experience. More

Thanks! First purchase from Franklin Sussex Auto Mall and it went very smoothly! The staff were fantastic and knowledgeable. Jason was extremely helpful and p First purchase from Franklin Sussex Auto Mall and it went very smoothly! The staff were fantastic and knowledgeable. Jason was extremely helpful and patient throughout the process. Jason helped me find the right car for me. I will definitely be recommending this dealership to my friends and family. Thank you again Jason for all your help!! Tiffany A More

Thank you!! Jason and his team are amazing!! Thanks for everything :)Thank you Jason for working your tail off to get me a great deal on my new Jeep!! Besttt Jason and his team are amazing!! Thanks for everything :)Thank you Jason for working your tail off to get me a great deal on my new Jeep!! Besttt More

New purchase Celeste is awesome she and the rest of her staff went above and beyond to help me get into the right vehicle at a price that I can afford Celeste alwa Celeste is awesome she and the rest of her staff went above and beyond to help me get into the right vehicle at a price that I can afford Celeste always checked on me and my family every couple minutes she had outstanding customer service and she went all the way to make sure everything was good I highly recommend this location to anybody wishing to purchase a vehicle here go see Celeste from franklin Sussex. Thank you from nick k. More

Great experience Sales people were knowledgeable as well as finance. We got to shoot for a prize and won!. Addressed all my questions and issues. Third Jeep from this Sales people were knowledgeable as well as finance. We got to shoot for a prize and won!. Addressed all my questions and issues. Third Jeep from this dealership :) More

Truck purchase Ryan Unick was very helpfu. He was courteous, professional and knowledgeable. He exceeded our expectations and I will definitely recommend him and th Ryan Unick was very helpfu. He was courteous, professional and knowledgeable. He exceeded our expectations and I will definitely recommend him and the dealership to friends and family! Thank you. More

Excellent costumer service and very professional Was able to get us approved and went above and beyond. He drove an hour from the dealer to have my father in law sign paperwork since he was co-signi Was able to get us approved and went above and beyond. He drove an hour from the dealer to have my father in law sign paperwork since he was co-signing. Thank you so much, my family is very happy with the new car. More

What a Great Experience! Last month after looking around for a new SUV-type vehicle across multiple makes, models, and dealerships, Ryan Unick's knowledgeable, reassuring, and Last month after looking around for a new SUV-type vehicle across multiple makes, models, and dealerships, Ryan Unick's knowledgeable, reassuring, and no pressure approach was definitely the ticket. I had driven to Franklin Sussex Auto Mall (FSAM), which is an hour from my home, to checkout the Trailhawk version of the Jeep Grand Cherokee. I loved it but it was slightly out of my price range. Ryan went out of his way to see if he could make the numbers work for me and at no point did I feel pushed to go above my own set limit. He even walked me through the cons of spending more than I intended when I debated up-selling myself and instead offered me other great options within my budget. Who does that? I could have stayed with a local Jeep dealer but Ryan, and really the whole team at the FSAM, made the hour long drive totally worth it. And not solely because of the final numbers but because I was treated with respect, thoughtfulness, and like I was one of the family. I ultimately decided to go with the Altitude trim, which had the bells and whistles that I wanted and was within my budget. In the now four weeks that I have had my first ever Jeep, I can tell you that it won't be my last - it is a pleasure to drive. FSAM and salesman Ryan Unick will be my first and last stop as far as I am concerned when I am ready to look for my next car. Everyone should have this experience when shopping for a new car! More

Salespeople make the difference- In my quest for a particular car I visited six dealerships. I drove five similar cars. My experience at Franklin Sussex auto mall was one of the b In my quest for a particular car I visited six dealerships. I drove five similar cars. My experience at Franklin Sussex auto mall was one of the best. Although I feel different dealers can have different atmospheres, for the most part you are primarily dealing with one salesperson. In my case this was Ryan Unick. He helped make my experience there very positive. I did not feel pressured or like I was being mislead at any time. Felt like he did try to go the extra mile for me and I ultimately wound up purchasing my car there. Would recommend asking for Ryan if you intend on looking at a vehicle there. More

Get the deal done I purchased a Cherokee back in November 2018 from Ryan Unick and because he wasn’t overly aggressive to make a deal, I went back March 2019 knowing my I purchased a Cherokee back in November 2018 from Ryan Unick and because he wasn’t overly aggressive to make a deal, I went back March 2019 knowing my trade in for my other car was going to be a problem. Once again, he wasn’t overly aggressive or pushy when I couldn’t make up my mind what to do (trade in was a little bigger of a problem than anticipated) just like the first time around. After discussing the different options we were able to make a deal with some help from Rich — who I think is a regional manager- but not sure. More