Fred Anderson Cadillac - Service Center

Update to review 7-10-22. After writing my original review, the assistant service manager David contacted me. He explained how the original diagnosis of my car’s issue was mad After writing my original review, the assistant service manager David contacted me. He explained how the original diagnosis of my car’s issue was made. After some discussion, we came to an amicable agreement (honestly, much more generous than I expected) to get my car’s navigation system repaired. I was contacted a few days before the appointment date to confirm. I dropped off my car and a day later the navigation system, and the other features tied to it, are working as intended. I was very pleased with the timelines of the repair. I also want to add that everyone I dealt with at Bradshaw, including during the events of the first review, were friendly, polite and professional (even after I let my frustration show during the first repair). David and Bradshaw Automotive went above what was expected to retain me as a customer and it is greatly appreciated. I would return to them in the future. ———————————————————— My navigation system wasn’t working correctly on my 2013 Cadillac XTS. It shows the car in the wrong location and there is a “no gps” symbol on the Cue screen. I took it to Bradshaw Chevrolet Buick GMC Cadillac in Greer, SC mistakingly thinking that Cadillac mechanics would know how to fix a Cadillac specific problem. Bradshaw’s use of the “guess and hope” method of diagnosing and fixing my car did nothing but cost me $1032 for replacing a part I suspect didn’t need replacing. After that failed attempt, they decided another part must be faulty and wanted to charge me another $1000 for that part. Incompetence is expensive, so I declined. I paid the bill and took back my car. A day or so later I received a canned email from the service manager, Zach Moran, telling me thank you for using the service department and to email him directly with any questions or concerns. I did that, explaining my displeasure and requesting to speak with him. That was over a week ago. There has been no reply. I held off writing this review in the hope that he would contact me and that we could come to a resolution to this issue of me paying over $1000 for a repair on a car that works exactly the same as it did before I brought my car to them. More

Repair job was excellent! Serviceman Blaine McDaniel was great to work with. Kept me updated on progress and addressed all questions promptly. Only negative, car was in the sh Serviceman Blaine McDaniel was great to work with. Kept me updated on progress and addressed all questions promptly. Only negative, car was in the shop from May 3 to June 7. But I understand parts availability was a problem. More