Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Fred Anderson Toyota
Raleigh, NC
5,110 Reviews
Welcome to Fred Anderson Toyota; we’re so happy you’re here! Whether you stopped by because you are looking for a reliable, honest Toyota dealership in Raleigh NC, or you’re looking for a pre-owned car near Raleigh, NC, we are ready and willing to do whatever we can to make you happy.
Our wide selection of new Toyotas in Raleigh, NC, along with our supportive, helpful staff is what sets us apart from other dealerships in the area. We truly care about each and every one of our customers and treat them as if they were our own family. We have been around the Raleigh area for a number of years now and we can truly say that we’re so happy to be here. We are also grateful to have the opportunity to be able to serve you and your family with whatever automotive needs you may have.
We love being your go-to Toyota dealership in Raleigh. Not only does that give us the opportunity to get to know each and every one of you better, but it also gives us the chance to share our expertise of the automotive industry. We have a number of combined years of experience within Fred Anderson Toyota, and we’re happy to be able to show you all that we have to offer. Whether it’s trying to decide between two models, between a new or pre-owned vehicle, or trying to figure out why your vehicle is making a certain sound whenever you go around a corner, we’re here for you.
As you know by now, being a Toyota dealership in Raleigh, we have a wide selection of new Toyotas in stock and available for order, but we also have a number of used cars for sale in Raleigh, NC, too, which are all inspected and assured to be of only the best quality. We wouldn’t let you drive anything we wouldn’t trust with our own family! So the next time you need a used or new car in Raleigh NC, just remember we’ve got your back.
Proudly serving RALEIGH, DURHAM, APEX, CARY, CHAPEL HILL, WAKE FOREST
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,110 reviews
July 01, 2020
Covid Risk If you are concerned about contracting Covid, ABSOLUTELY DO NOT take your vehicle in for servicing at Fred Anderson. A number of the service people If you are concerned about contracting Covid, ABSOLUTELY DO NOT take your vehicle in for servicing at Fred Anderson. A number of the service people did not wear masks. The employee who drove my vehicle from their garage to the parking area ... drove at a high speed, screeching the tires at turns, banging on my steering wheel like it was a drum, singing at the top of his lungs, WHILE NOT WEARING a mask. Covid spreads by aerosol droplets, that can hang in the air for 8 to 10 minutes in a confined space ... like a vehicle interior. The spreading of aerosol droplets is at a maximum when talking loudly, yelling, and SINGING. It was simply reckless, irresponsible, dangerous for a Fred Anderson employee to be singing in my vehicle, without wearing a mask, just prior to delivering it back to me, on top of the xxxx poor manner in which he drove my new car. I wisely aired it out for 10 minutes, and wiped it down before driving off. However, that should not have been necessary. Fred Anderson employees don’t give a *#%@ about the health and safety of their customers. That was painfully obvious over the almost two hours I waited and watched them operate their service area. Too many of them did not wear masks, or left them hanging down around their necks. My name is not ‘Hey man’, as in “Hey man” you can wait in the customer service area if you want, or outside if you don’t want to wear a mask. Or “Hey man” if you’ll wait a second I’ll give you your paperwork and you can take off. I was referred to as “Hey man” by two separate service reps. These clowns had my paperwork, with my name. But, I was simply “Hey man”. I’m a 60 year old, grey hair, wearing glasses, a grandfather figure, certainly not a ‘Hey man’. If this dealership had any sense of customer service, their employees would refer to customers by their names, or Sir, or Ma’am. I waited an hour and 45 minutes for a tire rotation and check of fluid levels, although I scheduled the service and showed up 15 minutes early. I was not told approx how long it would take, or kept apprised of progress. That’s simply miserable service. The initial service rep was rough and gruff. He did not welcome me. He spoke to me as if I should be grateful he was giving me any attention. He barked questions at me and waved me away in his ‘Hey man’ mentality. Maybe I’m just too old? Maybe the younger generation is simply accustomed to being treated in a condescending, disrespectful manner? This dealership is poorly run, with poorly trained service personnel. And, they don’t give a *#&$ about your health and safety during this nasty Covid pandemic .... based on my experience. If you want to avoid COVID, then avoid this dealership, at least until there is a vaccine. I only take the time to write reviews when I receive especially poor service. And my experience at Fred Anderson ranked near the top of the very few reviews I have had to write to warn people away from poor service. More
by JWillis
Employees Worked With
June 22, 2020
Lorriel was friendly, efficient and took care of all my needs. I’ll definitely recommend her to friends or family on their next car purchases. needs. I’ll definitely recommend her to friends or family on their next car purchases. More
by llpettiford
Employees Worked With
Lorriel Jones
June 22, 2020
Lorriel did a great job. She definitely listened to my preferences. She was very helpful and friendly. Finance was also helpful and was sensitive to our time restrictions. preferences. She was very helpful and friendly. Finance was also helpful and was sensitive to our time restrictions. More
by Aimee
Employees Worked With
Lorriel Jones
June 20, 2020
Is great, is perfect place to buy a car, I recommend anyone yo buy a car from fred handerson toyota, is great people to deal . anyone yo buy a car from fred handerson toyota, is great people to deal . More
by carlosboricua23
June 16, 2020
You know how you hesitate to go to an auto dealership because you perhaps had a bad experience in the past. Well if this sounds familiar, I highly recommend that you try Fred Anderson Toyota in Raleigh. because you perhaps had a bad experience in the past. Well if this sounds familiar, I highly recommend that you try Fred Anderson Toyota in Raleigh. My wife and I found a slightly used Toyota Tundra at Fred Anderson Toyota in Charleston. Charleston is 6 hours from our home. Raleigh is 3 hours from our home. My phone conversations with Pam in Raleigh revealed a smart and caring professional whom I felt sure would be a big help to us. Pam did a wonderful job hearing our interest and having the truck delivered to Fred Anderson Toyota in Raleigh. When we arrived at the dealership, we were met by Lorriel Jones who greeted us warmly and did the most important thing I believe a salesperson should do. She listened to us attentively. She was not pushy and did not try to sell us more than what we wanted. She made certain the truck was prepped correctly and gave us the time we needed to ask questions, test drive it and decide if this was the truck we really wanted. She even had an associate who owns a truck show us how to use some of the features on the truck. Lorriel is smart, professional and treats people well. She is in the right place to help others with their auto purchasing needs. My wife and I left the dealership feeling that we were well cared for by LorrieI.I have since spoken with John, Amber and Tyrone in service to learn some of the service requirements. All have been extremely helpful. Did you know that Fred Anderson Toyota gives you free oil changes for life? I highly recommend that you visit Fred Anderson Toyota in Raleigh before you purchase elsewhere. We will be back when it is time to purchase another vehicle.. More
by Ray S.
Employees Worked With
Other Employees :
Lorriel Jones, Pam, Amber in Service, Tyrone in Service
June 15, 2020
Bryan was great. If it wasn’t for him I wouldn’t have purchased a vehicle from here. I wish would have never went to used. A total waste of time purchased a vehicle from here. I wish would have never went to used. A total waste of time More
by Sequiast
Employees Worked With
June 12, 2020
It was an easy purchase and only took minimal time to complete the entire purchase. John made it seem like we were just friends having a casual conversation and the next thing you know we had completed t complete the entire purchase. John made it seem like we were just friends having a casual conversation and the next thing you know we had completed the purchase of a new Highlander. Will recommend John to all my friends. P More
by Joerock0924
Employees Worked With
June 08, 2020
Best dealer i've met Tim William He an awsome men, friendly and help me a lots of thing about the new cars I will intruduce my sister to him when she need a car He an awsome men, friendly and help me a lots of thing about the new cars I will intruduce my sister to him when she need a car More
by mannequin.pham
June 07, 2020
Awesome customer service connects with customers and makes sure that his customers are taken care of. Keeps customers informed easy to work with friendly and personable. makes sure that his customers are taken care of. Keeps customers informed easy to work with friendly and personable. More
by Fireoutter
Employees Worked With
BRIAN SURRETT
June 06, 2020
9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 The Best! Best! More
by BeachDevil
Employees Worked With
