Fred Anderson Toyota | Page 163

Car Buying Well I’ve been trying to buy a car from this dealership since last Friday. Sales man promised it would be here last Saturday then also this past Monda Well I’ve been trying to buy a car from this dealership since last Friday. Sales man promised it would be here last Saturday then also this past Monday then again on Tuesday by 4:30pm, I go again on Tuesday to dealership sales man not there. I get a call on Tuesday while at lunch and yet again promised the car would be there Thursday. I go on Wednesday to do paperwork get everything to my bank to purchase and that was another irritation from them. Also promises Thursday and then sales man slips and says maybe Friday. I get a call on Thursday morning that it’ll be in late that night so prepare to be here Friday morning at 9:30 am. Guess what it’s 12:46pm on Friday and still no car 🤔🤔is it a sign not to buy a brand new car from this dealership. At this point idk what I needed a car ASAP and they cannot deliver on promises. I work in a high demand company where customer service is #1 and execution to my company is #1. I was trained you do whatever it takes to meet customer satisfaction and get results. I don’t think customer satisfaction is a belief here I don’t know what the culture of this dealership is. So I go at 1pm to wait for delivery truck with cars to come I seat I sit in loaner car and at 2:20pm I see the truck with all cars on it roll down the driveway. I continue to wait for a text, a call or something from this salesman who promised me he would contact me as soon as it came in 5,10,20 Minuets plus roll by no word from him. So at this point I see a red Camry roll out the driveway I still wait for some communication. So finally at 3:08pm I get a pic text saying I have a car for you. So at this point I need to use restroom as I am getting out the red Camry comes past me and I just happen to glance up and why is the salesman that’s suppose to be getting my car ready out test driving with other customers!!!! I’m so past LIVID AT THIS POINT!!!!! I go in use restroom and I come and sit and wait inside so I text him that I am here and waiting at 3:42pm since he hadn’t reached out to me says where I say In waiting area. Then he gets me to the finance manager where I get my receipts for a few minutes. The finance manager understand my frustrations and says he will push this up so someone can know it’s Sunday and no one has called me on this yet. Anyways I go outside thinking he will pull up with my car from putting gas in but NO! He asks me to come inside I go to his lil area and I see my car mats that I purchased to be placed in my car when it arrived he asks me do I want them in I’m like YES we discussed this on Wednesday when I purchased them! So he is getting my keys ready says my car is getting detailed I’m like since 2:20pm when my car arrived it’s now way after 4pm and my car is not ready! I’m so heated I still contain it. He says I can re gas you when your gas gets low I’m like NO I don’t need free gas! I had an appointment to get my car tinted at 4pm today now I have a cancellation charge now since my car wasn’t here all week like told or here Friday morning as told. He says something like you don’t plan for car things if you don’t have a car! I’m like TF! I was promised all week my car so pretty much I should’ve had it by that time to get it tinted. So finally my car is ready around 5pm and he still hasn’t put my all weather mats in! So had to wait on that and then he wants to show me the car features I was SO OVER HIM! THE CAR BUYING PROCESS WAS THE WORST! AFTER MY CAR WRECK WEEK PRIOR THIS SHOULD HAVE BEEN SO FUN AND PLEASANT BUT IT WAS ACTUALLY WORST THAN BEING IN A WRECK!!!!!! Didn’t get to pull off with my car til 5:19pm on FRIDAY! Nothing on my end hindered or hurt this process at all I did everything that I needed to take care of!!! I was very patient and understanding but enough is enough! In my field I have to please customers and I have to please my executives as well with execution on timelines and customers service. I don’t think k he cared at all he was not sincere on anything! I don’t feel like he went above and beyond for me! I don’t think the finance MGR let anyone know about this or the whole business just doesn’t care. I have not received any communication about this matter!! The customer service sucks or is it because of my race or my gender that I was treated like this?! I cannot enjoy this car right now! I would never treat a client like this at all this would be unacceptable to my personal beliefs let alone my company! So don’t waste your time if you just want basic hospitality when purchasing a Vechicle from this establishment! Only if you want want to be treated as CRAP! I would rate this -100% if I could More

Tim Williams--VERY professional salesman Mr. Williams was exceptionally helpful and knowledgeable. I've bought 3 cars from him and have given his name to numerous friends and associates. He Mr. Williams was exceptionally helpful and knowledgeable. I've bought 3 cars from him and have given his name to numerous friends and associates. He is the epitome of professionalism. More

2019 Camry Hybrid Great customer service, helpful sales team and a great car at a great price! I love my new Camry and will buy from Fred Anderson again! Great customer service, helpful sales team and a great car at a great price! I love my new Camry and will buy from Fred Anderson again! More

No pressure, Great experience Jody Fleming was my Sales Rep., He listened to what I was looking for in a vehicle as well as my budget. I was impressed with his no pressure sales, Jody Fleming was my Sales Rep., He listened to what I was looking for in a vehicle as well as my budget. I was impressed with his no pressure sales, he was extremely helpful with meeting my needs and most importantly extremely friendly. More

Exemplary customer service The customer service I received from Ken Cobb and Rodney Williams was exemplary. They made my experience so pleasant and easy. The staff were all very The customer service I received from Ken Cobb and Rodney Williams was exemplary. They made my experience so pleasant and easy. The staff were all very accommodating. Hence the reason this is my third vehicle from Fred Anderson Toyota. More

Awesome people to work with! Great experience. I drove almost 200 miles to see Mazda Miata MX-5. They allowed me two days to get there and did not sale the car. People of Integrity and character a I drove almost 200 miles to see Mazda Miata MX-5. They allowed me two days to get there and did not sale the car. People of Integrity and character and a great experience for my family. Thank you for all your help! Thanks, especially to Allan. More

Great to work with Tim was great to work with. I told him exactly what I was looking for and what features were a must on the Highlander I wanted and he found it for m Tim was great to work with. I told him exactly what I was looking for and what features were a must on the Highlander I wanted and he found it for me. No pressure, didn't try to sell me something I didn't want or need. Thanks! More

Excellent and efficient My husband and I recently decided to trade in our 2001 Toyota 4-runner and buy a new car. We have used and relied on the service department for 15 yea My husband and I recently decided to trade in our 2001 Toyota 4-runner and buy a new car. We have used and relied on the service department for 15 years. Juan was very knowledgeable during our test drive, Steve facilitated negotiating a good deal and Michael was excellent at reviewing and processing all of our paperwork. We recommend Toyota and we definitely recommend Fred Anderson More

Good guy, great deal, no pressure Michael Klein was awesome. He picked up quickly on what I was looking for in a replacement Corolla and I was able to drive away with a great deal on Michael Klein was awesome. He picked up quickly on what I was looking for in a replacement Corolla and I was able to drive away with a great deal on a new one even though I thought I'd have to purchase used. The experience was very pleasant - he took a lot of time with me, was very friendly and at no point did I feel pressured into anything. More

Highly Recommend This was my first purchase from Fred Anderson Toyota and are extremely pleased. Every other dealership with whom I have dealt with in the past I woul This was my first purchase from Fred Anderson Toyota and are extremely pleased. Every other dealership with whom I have dealt with in the past I would never recommend or return. However, I highly recommend Fred Anderson and will return when I am ready to purchase another vehicle, Thank you everyone. More