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Fred Anderson Toyota
Raleigh, NC
5,160 Reviews
Welcome to Fred Anderson Toyota; we’re so happy you’re here! Whether you stopped by because you are looking for a reliable, honest Toyota dealership in Raleigh NC, or you’re looking for a pre-owned car near Raleigh, NC, we are ready and willing to do whatever we can to make you happy.
Our wide selection of new Toyotas in Raleigh, NC, along with our supportive, helpful staff is what sets us apart from other dealerships in the area. We truly care about each and every one of our customers and treat them as if they were our own family. We have been around the Raleigh area for a number of years now and we can truly say that we’re so happy to be here. We are also grateful to have the opportunity to be able to serve you and your family with whatever automotive needs you may have.
We love being your go-to Toyota dealership in Raleigh. Not only does that give us the opportunity to get to know each and every one of you better, but it also gives us the chance to share our expertise of the automotive industry. We have a number of combined years of experience within Fred Anderson Toyota, and we’re happy to be able to show you all that we have to offer. Whether it’s trying to decide between two models, between a new or pre-owned vehicle, or trying to figure out why your vehicle is making a certain sound whenever you go around a corner, we’re here for you.
As you know by now, being a Toyota dealership in Raleigh, we have a wide selection of new Toyotas in stock and available for order, but we also have a number of used cars for sale in Raleigh, NC, too, which are all inspected and assured to be of only the best quality. We wouldn’t let you drive anything we wouldn’t trust with our own family! So the next time you need a used or new car in Raleigh NC, just remember we’ve got your back.
Proudly serving RALEIGH, DURHAM, APEX, CARY, CHAPEL HILL, WAKE FOREST
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
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Showing 5,161 reviews
September 30, 2016
Bought a car, they didn't do the repairs These are my issues. In June, we bought a 2010 Highlander that hadn't yet been prepped for sale, payed top BB price b/c they agreed to detail, let These are my issues. In June, we bought a 2010 Highlander that hadn't yet been prepped for sale, payed top BB price b/c they agreed to detail, let my mechanic inspect it the next day, and fix an open recall on the power window master switch. I spent 2 hrs as the only woman in an empty car dealership with 2 men waiting for that car. Past 9pm and very dark in the parking lot when they finished, I left without inspecting the detail job. The next day, I messaged them about the filth and the list of issues from my mechanic (below). “Sure! We'll fix all that, bring it in, which we did 0n 6/13. 1) Driver-side tire, rear rim is bent on the inside 2) Dry rotted evap lines going to the air box in the front 3) Passenger-side daytime running lamp is out 4) The second row middle seat will not stay latched upright 5) Actually detail the car Last week and huge puddle of oil in the driveway later, imagine my shock to have the tow truck driver show me a still bent tire rim. And the leaking oil? A known problem with a defective rubber oil cooler hose. Known, but not checked/fixed before selling the car. Toyota has an open safety campaign for *certain* vehicles, but not my 2010, despite it being the EXACT same hose AND failure. The reason I didn't take it to the dealership? A bent rim on a tire that y’all "fixed" in June. My second mistake was not checking behind you then, especially since YOU FIXED NOTHING. Not the recalled power window motor, not things listed on the mechanic's report, not even the OTHER open safety campaign for the smart stop technology. My first mistake was buying a car from you at all. My husband and I looked at our growing kids when we chose a bigger car. Kids that were there for the test drive, that have ridden in a car with a bent rim, fire-hazard power-window switch, faulty oil cooler hose, and ignored install of the smart stop technology. Y’all flat out neglected to perform the repairs as agreed, deliberately risking their safety. An intentional risk due to the deliberate ineptitude of your service department is unacceptable. Your dealers knew there would be children in that vehicle, & watched us drive away the 2nd time with our “repairs.” But after my guy fixed the oil hose, he checked the rest. Y'all FIXED NONE OF IT. I sent a reasonable list of expectations on 9/26: 1) Reimbursement ($300)for the repair of the oil line. You should be ashamed of yourselves-- knowing that this is an issue with your older cars, and neither repairing nor disclosing it before resale. If that engine had blown? 2) A day this week that I can bring the Highlander to have the following repairs completed, with no charge. I will also need a loaner vehicle for the duration, as it is not convenient for me to sit at the dealership all day: a.The power window master switch recall b.The installation of the Smart Stop Technology-an open, unfixed safety campaign. Toyota payed how much in fines for hiding deadly acceleration? 1.2 billion? Then didn't FIX it on my car? This campaign showed up clear as a Carolina sky when I ran the VIN for the oil hose. c.A brand new tire, not straightening the bent rim. Confirmation of the integrity of the shock absorbers, since driving on a bent rim can cause damage to those. d.Replace the dry rotted evap lines e.Replace the passenger-side running lamp f. Repair to the 2nd row middle seat so that it will stay latched in the upright position. g.Reimbursement ($40) of my mechanic's re-inspection after your repairs. His integrity, I trust. If I ran Fred Anderson, I'd have jumped to fix these issues, especially since I promised to fix them 3 months ago and did not. Instead the sales director wanted "to call me" but after they've proven to be untrustworthy, I requested we keep it on email/facebook messenger so I had a clear written record. Rather than take responsibility for their inaction, they've chosen to ignore me. More
by Slormand
Employees Worked With
Tony Lawrence
September 29, 2016
Great team Riz is awesome, very knowledgeable and friendly. dealership was top notch and purchasing vehicle was absolutely painless. Staff was very quick and pro Riz is awesome, very knowledgeable and friendly. dealership was top notch and purchasing vehicle was absolutely painless. Staff was very quick and professional. I will definately use this dealership again and recommend family/friend More
by Mikevirk
September 27, 2016
Highlander highlights My wife and I had researched SUV s and settled on either a Highlander or Pilot. Once we drove the Highlander, we settled on the Toyota. We had gone My wife and I had researched SUV s and settled on either a Highlander or Pilot. Once we drove the Highlander, we settled on the Toyota. We had gone to a couple of other Toyota dealers, and the initial pricing was extremely high. Even though they came back and said they would match or beat any deal we had, we had already accepted the Fred Anderson deal. Steve worked with us to make it happen rather than being reactive to someone else's offer, which made us both feel that the other dealers really did not want to work with us. More
by David Stark 51
Employees Worked With
Scott Kline, Steve Daniel
September 24, 2016
Love my new Toyota! Awesome experience at Fred Anderson Toyota. Jr. was helpful and respected all of my questions/ concerns. Very happy with my experience and my new car Awesome experience at Fred Anderson Toyota. Jr. was helpful and respected all of my questions/ concerns. Very happy with my experience and my new car! More
by Marymc0808
Employees Worked With
September 22, 2016
my first car - best experience best selling practice is happy customer and I am so much happy for the service and deals they have provided. Steve was great and I am really sorry for best selling practice is happy customer and I am so much happy for the service and deals they have provided. Steve was great and I am really sorry for forgetting name of the finance department's person but he was great help too. over all buying my 1st car with Fred Anderson Toyota was awesome and really really easy and clear. another thing is flexibility of system is really good and helped a lot to make procedure as fast as possible. Thanks a lot Fred Anderson Toyota.... feeling great to be in your team. More
by jtd212
Employees Worked With
Steve Martinez
September 20, 2016
Great dealer, great pricing We were on the market for a brand new Toyota Tacoma. After countless internet searches and several visits to the Toyota dealers in the area, we decide We were on the market for a brand new Toyota Tacoma. After countless internet searches and several visits to the Toyota dealers in the area, we decided to buy our car at Fred Anderson Toyota (Raleigh). Mr. Steve Daniels was very knowable and patient, answering every single question we had. He showed us several trucks and helps us choose our best fit. We also had a good experience during the pricing negotiation with Mr. Ken Cobb and during the final paperwork with Mr. Robert Powell. We definitively recommend Fred Anderson Toyota! More
by J Acosta
September 16, 2016
Thumbs up to Service Dept. Terry Underdue is very reliable and knowledgeable. I trust him servicing my 3 Toyotas. Always very helpful, thorough and personable. He checks all the Terry Underdue is very reliable and knowledgeable. I trust him servicing my 3 Toyotas. Always very helpful, thorough and personable. He checks all the service records for my visit and makes helpful suggestions. More
by Beth L
Employees Worked With
Terry Underdue and Wellman Munoz
September 16, 2016
Great Experience at Fred Anderson Toyota We were in the market for a new car but dragging our feet as we were not looking forward to the long drawn out process with haggling and games. Fortu We were in the market for a new car but dragging our feet as we were not looking forward to the long drawn out process with haggling and games. Fortunately we contacted John Lafabregue through the internet sales department and quickly set up a time to test out the different vehicles we were looking at. Then it was a quick process to pick exactly what we wanted. We preferred to do much of this via email and John was very prompt and detailed with all of his replies. His pricing beat the competition out of the gate. John was very patient and informative when we started decided we wanted to check out a hybrid version and quickly set up a time for us to test drive. With the perks of buying at Fred Anderson and the good price it was an easy decision to buy there and the whole process was done and we were driving away in our vehicle much faster than we anticipated. We have since come back to have a trailer hitch and roof racks put on and John met us at the door and took care of everything. The dealership itself is very nice and everyone was extremely friendly and courteous. Thank you for making this so easy, John we will be back when its my turn for a new vehicle. More
by jonp
Employees Worked With
September 14, 2016
Two Cars, One Problem, Zero Complaints Over the past three years I have bought two cars from Fred Anderson, and while both experiences were different I was VERY satisfied with the outcomes. Over the past three years I have bought two cars from Fred Anderson, and while both experiences were different I was VERY satisfied with the outcomes. After my first purchase I thought it might just be that we found a great sales person. Dan Marek was amazing to work with! There is no pressure, he is extremely honest about the cars and their conditions, and he has always provided a fair price for both my purchase and trade in. I would highly suggest him if you visit. That said, about three weeks after my second purchase from Dan the check engine light came on and the car lost the ability to accelerate. Instead of trying to make excuses and get out of any major repairs, they immediately began taking care of the repairs while providing me with a loaner until it was ready. That was when I realized that it wasn't just a great sales person I was dealing with, but a dealership that understands customer service. That is truly a rare find! I am considering purchasing another car soon, and I will definitely be giving Dan a call. More
by bigdavemeister
Employees Worked With
Dan Marek
September 13, 2016
Very Good Dealership I had a very positive experience with this dealership and salesman. Riz was very patient, communicative, answered all of my questions and concerns, al I had a very positive experience with this dealership and salesman. Riz was very patient, communicative, answered all of my questions and concerns, all in all, he gave me the best price. I got exactly the car I wanted and it was pretty pain free :) More
by JMM
Employees Worked With
Riz Lebbos
