Fred Anderson Toyota

I have updated my rating from 1 star to 3 based off my most recent experience with this dealer. I have a 2022 Highlander that has had intermittent issues with the passenger side blind spot monitor since most recent experience with this dealer. I have a 2022 Highlander that has had intermittent issues with the passenger side blind spot monitor since purchase. It doesn’t work more often that it does, which is quite dangerous. It’s literally a game my wife and I play when traveling on the interstate. We guess whether the BSM will come on when we pass a vehicle. I have learned to always guess that it won’t and more often than not I'll be right. I waited until the 6 month service to have it fixed since it seemed logical to have both done at the same time. Since it didn’t fail when the service techs drove it, they won’t fix it. The service rep agreed to drive it with me along. It failed twice. Of course he tried to say that relative vehicle positioning was to blame. He refused to let me drive to show him under what conditions it fails. They are basically doubting the veracity of their customers and refusing to fix this warranty issue. It’s certainly unclear to me why they think a customer would lie about such a thing. The service rep told me that since it’s not setting a code, they have to see it fail rather than just replacing parts. My comment was: “so how is seeing it fail going to help you know what part to replace? It hasn’t set a code in 6 months of failures, so it sure isn’t going to now.” It’s intuitively obvious to me that if the sensor is not sensing a vehicle when it should, it will never set a code, since the computer has no way of knowing a BSM activation was missed. In any case, when he saw it fail, he still refused to address the issue, so the intent was never there. When I drove home from the dealership after their refusal to honor the vehicle warranty, I passed 3 vehicles and the passenger BSM didn’t come on once. I have spoken to the Toyota hotline and they have a case open to resolve the issue. We’ll see where it goes, but this incident has certainly made me realize that all Toyota dealers are not created equal. Updated on 6/27: I have raised my review from 1 star to 3 stars based on the most recent encounter. The Toyota hotline was great to work with and after two days and an escalation, the dealership customer advocate called and was quite apologetic about how I was treated. They gave the service to a special tech who deals with these type of intermittent issues. He drove the vehicle and as soon as he saw one obvious failure, he said we'll replace the sensor and go from there. They gave me a loaner car and kept the vehicle overnight to get the part and had it ready the next day. The passenger side BSM is now working properly. This is the way the problem should have been handled to start with. As it were, I had to drive the vehicle on a 1,000 mile trip in bad weather with a malfunctioning blind spot monitor. Not to mention the stress that my wife and I were put through in the process of getting this obvious warranty issue fixed. I would like to call out the customer advocate, Brian Newton, and the service rep Corey who both treated me with dignity and respect on the second service attempt. Unfortunately, I can't say the same about my experience with Lonnie, one of the service reps from the first service attempt. More

It has the best customer service. John Lafabregue was very patient and took time to explain in detail what I needed to know before purchasing my car. I will always recommend this plac John Lafabregue was very patient and took time to explain in detail what I needed to know before purchasing my car. I will always recommend this place to my family and friends. More

Good team and cooperative for that truck the quality of service I received,thank you so much for Isaiah service I received,thank you so much for Isaiah More

I have purchased a vehicle prior to this sale, and Jr. Hayes was the sales representative in both cases. He was friendly, professional and thorough during both transactions. Fred Anderson Toyota is fort Hayes was the sales representative in both cases. He was friendly, professional and thorough during both transactions. Fred Anderson Toyota is fortunate to have him in its employ. More

Excellent customer service, friendly staff with and including awesome sales representative Jr. Hayes and the financing representative, gentleman named Toby who also was very through with explanation wi including awesome sales representative Jr. Hayes and the financing representative, gentleman named Toby who also was very through with explanation with all my questions. More