Fred Anderson Toyota of Charleston - Service Center

Professional I have used Leroy as my service tech for several years and have always been treated so well by him and would never go anywhere else for service. I have used Leroy as my service tech for several years and have always been treated so well by him and would never go anywhere else for service. More

This place knows how to impress a customer Friendly, knowledgeable associates (we worked with Steve in the repair department). Quick diagnosis and repair estimate. No pressure to repair or purc Friendly, knowledgeable associates (we worked with Steve in the repair department). Quick diagnosis and repair estimate. No pressure to repair or purchase. Help with minor issues at no additional cost. They even washed our van before returning it to us! More

Excellent Service My service advisor, Chivas, was professional, friendly and delivered excellent service. He valued my time, and that alone is worth a million dollars My service advisor, Chivas, was professional, friendly and delivered excellent service. He valued my time, and that alone is worth a million dollars to me. More

Great service here made up for bad service elsewhere I bought my 2018 Toyota Prius in another city at a dealership where the service and followup resulted in a truly unpleasant experience. The Fred Ande I bought my 2018 Toyota Prius in another city at a dealership where the service and followup resulted in a truly unpleasant experience. The Fred Anderson of Charleston experience was excellent. I was able to have the equipment ordered at the first facility installed quickly after a missing tool was sent overnight., thanks to Heather Goodrich's extra efforts. And on the day of my first appointment, even though the installation could not be done as planned, James Lindsey of the sales dept spent 1 1/2 hours with me, patiently explaining how to operate and become more comfortable with all the car's features and answering every question. James, I can't thank you enough! Toyota of Charleston is lucky to have these two fine employees. More

Quality service Shane went above and beyond to make me satisfied. I told him the problems I was having and he took care of all of them in one visit. Shane went above and beyond to make me satisfied. I told him the problems I was having and he took care of all of them in one visit. More

Pleased customer I was quickly and cordially received, my needs were given immediate consideration, and Mr. Jones' attitude. He went over the entire report of what was I was quickly and cordially received, my needs were given immediate consideration, and Mr. Jones' attitude. He went over the entire report of what was done and completed our meeting with a smile! More

Excellent experience with the service department My advisor was courteous and professional, there are new processes in place to address the sometimes overbookiing of service appointments that happens My advisor was courteous and professional, there are new processes in place to address the sometimes overbookiing of service appointments that happens in the car business to almost every dealership. My vehicle was finished on schedule, ahead of schedule actually, washed and ready to go until next time. More

Drop off for Airbag Recall I was greeted promptly, professional, and courteously. Then I was taken inside and the young lady who helped was very kind. Shuttle service was prompt I was greeted promptly, professional, and courteously. Then I was taken inside and the young lady who helped was very kind. Shuttle service was prompt and Jo Ann was so kind. Honestly I was dreading taking my car to a dealership to get the recalled air bag fixed after my experience at the North Charleston dealership wasn't exactly stellar but Fred Anderson was fantastic. Everything was easy and everyone was so pleasant. Plus the inside had plenty of seating and fresh coffee, who doesn't love that?! More

Leroy Jones is AWESOME! I loved working with Leroy Jones! He provided excellent service when I bought four new tires for my car! He answered all my questions in a profession I loved working with Leroy Jones! He provided excellent service when I bought four new tires for my car! He answered all my questions in a professional manner! I would highly recommend working with Leroy Jones for any car needs! More

Service waiting area: Very well-equipped waiting room... quiet enough for serious reading. Kept me informed of service status and conveniently located my Tacoma for servic Very well-equipped waiting room... quiet enough for serious reading. Kept me informed of service status and conveniently located my Tacoma for service-complete exit. More