Fred Anderson Toyota - Service Center

The beat dealership in NC and the staff are all so very amazing and always professional amazing and always professional More

Randy Rahaman was great to work with and he got me out in 90 mins as promised. 90 mins as promised. More

Latisha was very attentive to my needs and was a great person to work with ! person to work with ! More

I've been a loyal customer of Fred Anderson Toyota for over 5 years. Unfortunately , the next service visit to this dealership will be my last. I'm extremely disappointed in the level of transparency and over 5 years. Unfortunately , the next service visit to this dealership will be my last. I'm extremely disappointed in the level of transparency and unwillingness to honor customer commitments. More

Latisha Nixon is one of a kind and by far the best representative I've ever encountered. She is thorough, kind, her smile lights up the room, and her clients love her, which is no surprise. Latisha, k representative I've ever encountered. She is thorough, kind, her smile lights up the room, and her clients love her, which is no surprise. Latisha, keep ROCKING it, Girl. More

Matt Lowery was able to resolve the issue with my battery, and I really appreciated it. Thank you for all your help with my new-used car. battery, and I really appreciated it. Thank you for all your help with my new-used car. More

I drive past another Toyota dealer to have work done here. It seems as if each subsequent visit has taken more time and I've been less happy with the service department. This last time I made an appoi here. It seems as if each subsequent visit has taken more time and I've been less happy with the service department. This last time I made an appointment for 3:30 and arrived 10 minutes early. I waited out in the cold with a mask on to try and stay as isolated as possible. I was told I should have the car by 5:15 at the latest. This was a normal oil change and tire rotation. I went to see how things were going at 5:25pm and was told it was not yet ready. Around 5:50 I was called and walked to the service bay where I was shown some body and brake issues and asked if I wanted it done right then, which would mean an estimated time of 7pm. I chose not to have the work - which was definitely necessary - done. When I inquired why a 3:30 appointment was available online if they were unable to service my car at that time, I was told that several mechanics had called out that morning due to covid. I would appreciate a customer service department that would alert people with scheduled appointments to offer options when that became apparent. I have no concerns about the quality of the work. More

Pretty quick and easy especially for my first time at this particular dealership. Had a fantastic service rep whose name doesn't appear on this list but I'll thank him anyway. Thank you to Christopher Al this particular dealership. Had a fantastic service rep whose name doesn't appear on this list but I'll thank him anyway. Thank you to Christopher Allen for saving me a few bucks on my maintenance! More

Fred Anderson truly is the family store. They care about their customers and get the job done correctly. John Pisarik is an excellent service manager. their customers and get the job done correctly. John Pisarik is an excellent service manager. More

John was extremely unprofessional when I asked the service department for a break down of my bill- which was VERY over priced. He criticized my fiancé who had tried replacing a bulb himself by attacki service department for a break down of my bill- which was VERY over priced. He criticized my fiancé who had tried replacing a bulb himself by attacking him saying, “I mean what’s your technical background?” I love Toyota and have driven it for years, but experiences like this make me hate dealerships even more. To be a manager of a department and act so unprofessional is comical. I think he needs to work on his social skills and how to keep his temper in check. I was extremely upset when I left because of how the situation was handled and how John verbally attacked my fiancé and I for simply asking why the bill was so high. More