Fred Anderson Toyota - Service Center

John was extremely unprofessional when I asked the service department for a break down of my bill- which was VERY over priced. He criticized my fiancé who had tried replacing a bulb himself by attacki service department for a break down of my bill- which was VERY over priced. He criticized my fiancé who had tried replacing a bulb himself by attacking him saying, “I mean what’s your technical background?” I love Toyota and have driven it for years, but experiences like this make me hate dealerships even more. To be a manager of a department and act so unprofessional is comical. I think he needs to work on his social skills and how to keep his temper in check. I was extremely upset when I left because of how the situation was handled and how John verbally attacked my fiancé and I for simply asking why the bill was so high. More

Wonderful Customer Service! Latisha Nixon has wonderful, amazing customer service attention. Since I bought my car at Fred Anderson Toyota two years ago, I decide to travel one h Latisha Nixon has wonderful, amazing customer service attention. Since I bought my car at Fred Anderson Toyota two years ago, I decide to travel one hour every time I need to do my maintenance because of Latisha Nixon's attention and friendliness that makes you feel welcome. She keeps you updated with your car while you are at the dealer and she's always transparent. This is the main reason I do my maintenance there and it's also the reason why I will buy my next car at Fred Anderson Toyota in the near future. More

Failed to add oil per vehicle specifications I am posting this because I have reached out twice to the general manager of this dealership by letter and received absolutely no response whatsoever. I am posting this because I have reached out twice to the general manager of this dealership by letter and received absolutely no response whatsoever. On April 21, 2020, I took my 2019 Toyota Tundra in for routine 15000 mile scheduled maintenance (oil and oil filter change, wheel rotation, and numerous other system and fluid checks). After two hours, I picked up my vehicle and immediately stopped in the parking lot where I proceeded to check my oil level. I found no oil on the dipstick except at the very tip and clearly well below the low mark on the dipstick. I triple checked the dipstick to make sure and got the same results each time. (By the way, I always check the dipstick after someone does an oil change because this is not the first time this has happened to me over my 50 years of driving experience). I carried the dipstick back to the service advisor and asked him if he saw any oil on the dipstick. He immediately went to get the “Technician” who had worked on the vehicle. Several minutes later, the Technician and service advisor came out, and I told the service advisor I also wanted to see the Service Manager. The Technician had with him a container with more oil and a funnel. As we walked to the vehicle, the Technician said to me “I put 7 quarts of oil in it.” The problem with this is that a 2019 Tundra engine requires 8.5 quarts, not 7 quarts. Notwithstanding this, I note that the service invoice showed that 9 quarts of oil were charged to Toyota (this routine maintenance is paid for by Toyota). The Service Manager’s reaction to was to ask whether my Tundra had the 4.6L engine or the 5.7L engine as if that makes a difference on whether or not it should have been filled with oil. With but a shrug of the shoulders after being informed that it was a 5.7 L engine, the Service Manager said “we'll make it right.” I have since checked and learned that the 4.6L and 5.7L engines have the same oil capacity–8.5 quarts; thus, I am further baffled by his question in this regard. What is perplexing to me is that I don't know how one can properly perform an oil change without checking the dipstick after filling the vehicle with new oil. This is especially so where, I presume, this Technician is dealing with different types of Toyota vehicles with different size engines, different model years and different oil requirements all day long. So why wouldn't he check the dipstick before completing the work. Interestingly the Owner’s Manual for the 2019 Tundra specifically addresses this important check at page 601 which lists the Oil Capacity for all three 2019 Tundra engines. It says: "The engine oil capacity is a reference quantity to be used when changing the engine oil. Warm up and turn off the engine, wait more than 5 minutes, and check the oil level on the dipstick." Clearly, this Technician could not have done what Toyota instructs when changing oil. With 1.5 quarts missing, it could not have been present on the dipstick. The seeming indifference on part of both the Technician and the Service Manager makes me wonder if there were other maintenance checks that are part of a 15,000 scheduled maintenance which were not performed. Customer satisfaction seems totally lacking at this dealership. I wrote to the General Manager twice after this and got no reply whatsoever. I am very disappointed in this. More

Covid Risk If you are concerned about contracting Covid, ABSOLUTELY DO NOT take your vehicle in for servicing at Fred Anderson. A number of the service people If you are concerned about contracting Covid, ABSOLUTELY DO NOT take your vehicle in for servicing at Fred Anderson. A number of the service people did not wear masks. The employee who drove my vehicle from their garage to the parking area ... drove at a high speed, screeching the tires at turns, banging on my steering wheel like it was a drum, singing at the top of his lungs, WHILE NOT WEARING a mask. Covid spreads by aerosol droplets, that can hang in the air for 8 to 10 minutes in a confined space ... like a vehicle interior. The spreading of aerosol droplets is at a maximum when talking loudly, yelling, and SINGING. It was simply reckless, irresponsible, dangerous for a Fred Anderson employee to be singing in my vehicle, without wearing a mask, just prior to delivering it back to me, on top of the xxxx poor manner in which he drove my new car. I wisely aired it out for 10 minutes, and wiped it down before driving off. However, that should not have been necessary. Fred Anderson employees don’t give a *#%@ about the health and safety of their customers. That was painfully obvious over the almost two hours I waited and watched them operate their service area. Too many of them did not wear masks, or left them hanging down around their necks. My name is not ‘Hey man’, as in “Hey man” you can wait in the customer service area if you want, or outside if you don’t want to wear a mask. Or “Hey man” if you’ll wait a second I’ll give you your paperwork and you can take off. I was referred to as “Hey man” by two separate service reps. These clowns had my paperwork, with my name. But, I was simply “Hey man”. I’m a 60 year old, grey hair, wearing glasses, a grandfather figure, certainly not a ‘Hey man’. If this dealership had any sense of customer service, their employees would refer to customers by their names, or Sir, or Ma’am. I waited an hour and 45 minutes for a tire rotation and check of fluid levels, although I scheduled the service and showed up 15 minutes early. I was not told approx how long it would take, or kept apprised of progress. That’s simply miserable service. The initial service rep was rough and gruff. He did not welcome me. He spoke to me as if I should be grateful he was giving me any attention. He barked questions at me and waved me away in his ‘Hey man’ mentality. Maybe I’m just too old? Maybe the younger generation is simply accustomed to being treated in a condescending, disrespectful manner? This dealership is poorly run, with poorly trained service personnel. And, they don’t give a *#&$ about your health and safety during this nasty Covid pandemic .... based on my experience. If you want to avoid COVID, then avoid this dealership, at least until there is a vaccine. I only take the time to write reviews when I receive especially poor service. And my experience at Fred Anderson ranked near the top of the very few reviews I have had to write to warn people away from poor service. More

Awesome customer service connects with customers and makes sure that his customers are taken care of. Keeps customers informed easy to work with friendly and personable. makes sure that his customers are taken care of. Keeps customers informed easy to work with friendly and personable. More

Abuse of customer personal information I recently had Fred Anderson Toyota perform a routine service on my Toyota Camry. It all went smoothly, I was in and out reasonably quickly, and paid I recently had Fred Anderson Toyota perform a routine service on my Toyota Camry. It all went smoothly, I was in and out reasonably quickly, and paid for it all on the spot. I can't comment much on the quality of the work, since it was simple routine maintenance, but at least it looked like it was performed correctly (everything was in order and it was evident that the fluids had been changed). While the service writer was entering my personal information, I told them -- multiple times -- that I did not want any electronic marketing. To stress the point, I refused outright to provide a cell phone number or email address, only reluctantly offering a land line as a contact point other than my physical address. Despite this, Fred Anderson Group distributed my information among their dealerships, and at least their Kia dealership decided to violate my preference, violate my privacy, and dug thought the dark net to find an email address I use exclusively for dealing with the hosting ISP -- nobody else has any legitimate claim to use it for any purpose. In the 20 years I owned an Oldsmobile, GM never spammed me, harassed me, or violated me so. In the 16 years I have owned a Toyota, at least five of them have been spent demanding dealers and groups of dealers and regional groups remove me from their electronic lists. Despite even raising my complaints all the way to Toyota Global in Japan, almost the only thing that gets them to stop harassing me with unwanted electronic marketing is the threat of calling them to court over their abuses. Fred Anderson Group is the latest to join this malevolent bandwagon. Toyota has lost a customer, and since Fred Anderson Group involved their Kia dealership this time, I will not consider a Kia either. It seems clear to me that Toyota dealers in general, and Toyota on the whole, cares nothing about personal preferences or personal privacy of their customers. More

Tim Williams was the most helpful dealer that I have had the pleasure of using. He went above and beyond. My experience in buying a new care was painless. the pleasure of using. He went above and beyond. My experience in buying a new care was painless. More

Oil change. I just phoned Fred Anderson’s service department to make an appointment for an oil change which is free under the Family and Friends plan which I purc I just phoned Fred Anderson’s service department to make an appointment for an oil change which is free under the Family and Friends plan which I purchased. I was told that the oil change was free but I had to have the 50,000 mile service costing approximately. $50 in order to get the free oil change. I am fed up with this dealership. When I purchased this car they sold me about $10,000 worth of warranties that I did no want. I still owed money on my trade in and somehow they hid the enormous charge in with the figures. I did not catch it. I went to my bank to refinance it and they caught it. She informed me that dealerships in general do this and that 95% of the time the customer does not know until it is too late like me. In short buyer beware. I promise you I will never do business with this dealership again. See this More

Best customer service ever! Brian was extremely helpful, friendly and professional, I needed a state inspection and 60,000 mile service. He was upfront of the cost and how long Brian was extremely helpful, friendly and professional, I needed a state inspection and 60,000 mile service. He was upfront of the cost and how long the wait would take. I will definitely be using Fred Anderson more for future service needs. More