CHRIS ROSSETTI

Chris is always professional yet personable. He's always helpful and accessible. I always feel that I'm treated as a person and not just another customer. helpful and accessible. I always feel that I'm treated as a person and not just another customer. More

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Covid Risk If you are concerned about contracting Covid, ABSOLUTELY DO NOT take your vehicle in for servicing at Fred Anderson. A number of the service people If you are concerned about contracting Covid, ABSOLUTELY DO NOT take your vehicle in for servicing at Fred Anderson. A number of the service people did not wear masks. The employee who drove my vehicle from their garage to the parking area ... drove at a high speed, screeching the tires at turns, banging on my steering wheel like it was a drum, singing at the top of his lungs, WHILE NOT WEARING a mask. Covid spreads by aerosol droplets, that can hang in the air for 8 to 10 minutes in a confined space ... like a vehicle interior. The spreading of aerosol droplets is at a maximum when talking loudly, yelling, and SINGING. It was simply reckless, irresponsible, dangerous for a Fred Anderson employee to be singing in my vehicle, without wearing a mask, just prior to delivering it back to me, on top of the xxxx poor manner in which he drove my new car. I wisely aired it out for 10 minutes, and wiped it down before driving off. However, that should not have been necessary. Fred Anderson employees don’t give a *#%@ about the health and safety of their customers. That was painfully obvious over the almost two hours I waited and watched them operate their service area. Too many of them did not wear masks, or left them hanging down around their necks. My name is not ‘Hey man’, as in “Hey man” you can wait in the customer service area if you want, or outside if you don’t want to wear a mask. Or “Hey man” if you’ll wait a second I’ll give you your paperwork and you can take off. I was referred to as “Hey man” by two separate service reps. These clowns had my paperwork, with my name. But, I was simply “Hey man”. I’m a 60 year old, grey hair, wearing glasses, a grandfather figure, certainly not a ‘Hey man’. If this dealership had any sense of customer service, their employees would refer to customers by their names, or Sir, or Ma’am. I waited an hour and 45 minutes for a tire rotation and check of fluid levels, although I scheduled the service and showed up 15 minutes early. I was not told approx how long it would take, or kept apprised of progress. That’s simply miserable service. The initial service rep was rough and gruff. He did not welcome me. He spoke to me as if I should be grateful he was giving me any attention. He barked questions at me and waved me away in his ‘Hey man’ mentality. Maybe I’m just too old? Maybe the younger generation is simply accustomed to being treated in a condescending, disrespectful manner? This dealership is poorly run, with poorly trained service personnel. And, they don’t give a *#&$ about your health and safety during this nasty Covid pandemic .... based on my experience. If you want to avoid COVID, then avoid this dealership, at least until there is a vaccine. I only take the time to write reviews when I receive especially poor service. And my experience at Fred Anderson ranked near the top of the very few reviews I have had to write to warn people away from poor service. More

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Awesome experience! Fred Anderson Toyota is the most professional, courteous, well organized dealership that I have encountered. Our salesperson, Tim Williams and his co- Fred Anderson Toyota is the most professional, courteous, well organized dealership that I have encountered. Our salesperson, Tim Williams and his co-workers were knowledgeable and demonstrated positive customer service skills. Wonderful experience!! More

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cannot rotate tires due to lack of tools Had my oil changed which came with a tire rotation. They could not rotate the tires on my 2015 Camry because they did not have the lug nut tool to re Had my oil changed which came with a tire rotation. They could not rotate the tires on my 2015 Camry because they did not have the lug nut tool to remove the lock lug nut. This happened the last time I was in there but then I let them use the lug nut tool to remove the lock nut. At that time ,after leaving and going to lunch, I decided to check to see if it was returned. It was not, they had kept it. I had to drive back to the dealership to retrieve from the mechanics tool box. This time I told them to use their own tools due to the last experience. They did say the the wheel alignment check showed the alignment to be 0.11 ? out and they would fix the alignment for free due to the previous experience. It is hard to believe that a Toyota dealership would not have the tools to remove tires to rotate them on a 2015 Camry in 2019. Something is just not right. More

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best experience have bought 5 Toyotas from Fred Anderson Toyota since 1996. the last 3 from Carl. This dealership is the best in service and value. If I could build have bought 5 Toyotas from Fred Anderson Toyota since 1996. the last 3 from Carl. This dealership is the best in service and value. If I could build my own salesman he would be Carl Anderson. What else can I say? More

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Bryan was the best!! My sales person, Bryan, was very helpful and patient.. He was very helpful in resolving a lease issue I had. Bryan went over every aspect of my new My sales person, Bryan, was very helpful and patient.. He was very helpful in resolving a lease issue I had. Bryan went over every aspect of my new car. More

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I bought from Tim Williams If it weren't for Tim William I might be going to another Toyota dealership. He is friendly, personable and genuine. Tim goes out of his way to talk If it weren't for Tim William I might be going to another Toyota dealership. He is friendly, personable and genuine. Tim goes out of his way to talk with me whenever I'm in for service. More

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Delightful Purchase Experience Justin was so helpful and professional and not pushy at all (which I really appreciated). He was a joy to work with, and he listened to my wants and n Justin was so helpful and professional and not pushy at all (which I really appreciated). He was a joy to work with, and he listened to my wants and needs. I have already recommended Justin and Fred Anderson Toyota to family members. I appreciate his patience with me. Chris in the Service Department was also most helpful and courteous. I really love my new Toyota Camry. It drives so good and is so beautiful. More

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Took a week for replacement of side view mirror Service: While they did give me a loaner and when the car was ready very apologetic, the customer communication for the first few days was bad. No cal Service: While they did give me a loaner and when the car was ready very apologetic, the customer communication for the first few days was bad. No call backs the first time I called for a status from the gentleman working my repair on Friday at 11 am. Called again at 4 pm And only got his VM. Called again on Monday only to learn.the paint job was not to their standards so a few more days. Why did I have to call after nearly a week to find out the status? Especially after leaving 2 voicemails on Friday with no response? This repair was for a used vehicle purchase and in the end they had it more than I did for the first couple of weeks of ownership which was pretty annoying. When I did pick it up the service performed was top notch very curteous. I understand things can happen but the rep handling my work order should have been more proactive in his communication. Sale: Hermes was great and very accommodating. The only complaint was with the shady financing and the tactics they use before going into the fiancé person. The sales rep hands you a paper, its a chart showing on the top your down payment, $1000, 3k or 5k. You then choose your loan term on the left side, 48, 60 or 66. You then draw a connecting line for example $3 down and 60 months. This connects to a monthly payment range I think it was $385. You then go into the finance department, he crunches the numbers does your credit check etc, comes back with your payment, will you looky there, $380. Mind you he has yet to disclose my loan rate or credit score but wants me to sign!! All the time he must have asked me 10 times for the $3500 extended warranty and very pushy on it! This whole thing was very shady sales tactics. Fortunately I was not born yesterday and know I have excellent credit and researched used car loans. I then said really what’s the interest rate and it was almost 4%. I then explained I should be closer to 3% with an excellent score and I would happily go to another bank and return tomoorrow with a check. Oh Wells Fargo owes us a few favors he walks out of the office and comes back a minute later probably talks to supervisor and gives me a 3% rate. xxx!! Shady does not do this justice. All being said I really like my sales guy Hermes and when o questioned this stupid form tactic I know he’s just doing his job. I am sure this works on a lot of people but I am worked hard in my credit score and with that I will only accept the beat rates as one would expect, don’t try to screw me over! Now after the shady finance guy and bad service communication and delays, I really do love the car and hope as I used their friends and family extended warranty over the coming years the service only improves. I really hope someone from Anderson reads this, and eliminate the shady finance form and works with customer service reps to improve their communication. Finally I wish I could choose who the finance guy was he was a real winner! More

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Friendly sales and service I went in to get my oil change at 85,000 miles. Chris in service was very knowledgeable, polite, and attentive. He went above and beyond by sitting wi I went in to get my oil change at 85,000 miles. Chris in service was very knowledgeable, polite, and attentive. He went above and beyond by sitting with me and explaining what was going on with my car. More

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