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Fred Martin Nissan - Service Center

Akron, OH

4.6
1,542 Reviews
Call Service Center (330) 644-8888

1,542 Reviews of Fred Martin Nissan - Service Center

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September 23, 2023

extremely rude, disrespectful not truthful dishonest doesn’t have good communication, skills, lacks empathy I would never go back there again in my life More

by ripruga1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rich Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Maas, Tony Sinclair, Jeremy Lynch
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Sep 25, 2023 -

Fred Martin Nissan responded

Thank you for bringing this to our attention. We were unable to find your email address in our system and we would like to look into this further. When you can, please email us at fmcares@fmcars.com with your name, contact information, and a description of your experience. Thank you for your review.

September 23, 2023

Excellent truck, followed up with excellent service! Don't know if the truck or the service, or combo continues to keep this truck running without any break downs! Here again, excellent job!! More

by JEWELJ11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2023 -

Fred Martin Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 19, 2023

Service was on time and completed in timely fashion. Friendly atmosphere while waiting. Thank you. More

by TIMESTUDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2023 -

Fred Martin Nissan responded

We're glad we were able to get your vehicle serviced quick and easy! Thank you for choosing us and for leaving us a 5-star review! We look forward to seeing you again!

September 18, 2023

I feel that they offer great service and value my time in every visit, not hesitating to answer questions and making sure I understand all the service being performed in my vehicle. More

by THIAGO_PINHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Fred Martin Nissan responded

Thank you for choosing our business and for taking the time to leave us a 5-star review! We're happy to hear that we have been able to give you the service experience that you deserve. Thank you again and we look forward to your next visit!

September 09, 2023

Amy was easy to work with, great communication, kept me updated through the entire process. More

by GREGG.BOND007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2023 -

Fred Martin Nissan responded

Thanks, Greg, for sharing about your experience with Fred Martin Nissan. We appreciate your business and hope to see you again soon!

September 08, 2023

Very friendly professional and helpful staff from service, sales and parts. The Fred Martin staff is like dealing with family. More

by ANDYB44230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Owensby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cleveland Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2023 -

Fred Martin Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Andy, and look forward to your next visit.

September 03, 2023

My front bumper where they did repairs Where the dealership pulled off my bumper to do repairs isn't clipping on the rest of the way More

by CODY.HARPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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Sep 06, 2023 -

Fred Martin Nissan responded

Hi Cody. We're sorry to hear about your experience. We have forwarded your review to our management team and we are currently looking into this. Thank you for your patience.

August 30, 2023

Very kind and professional, took his time, ask if i would like my car washed, They where very professional and had my car done in no time More

by happytoday3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2023 -

Fred Martin Nissan responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Nissan, we look forward to having you as one of our valued customers for many more years to come!

August 26, 2023

Great crew at Fred Martin Nissan Dante was a great salesman. The people in service are top notch! More

by calljoelthetech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Morosko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Lynch
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Aug 26, 2023 -

Fred Martin Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dante met your expectations. Thank you for choosing Fred Martin Nissan, we look forward to having you as a valued customer for many years to come!

August 25, 2023

Fast, convenient, and pleasant customer service. The work was done correctly. Waiting area I was clean, with fresh coffee More

by Bud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law, Vicki Kuhns
Report | Print
Aug 26, 2023 -

Fred Martin Nissan responded

Thank you, Bud, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

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