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Fred Martin Nissan - Service Center

Akron, OH

4.6
1,542 Reviews
Call Service Center (330) 644-8888

1,542 Reviews of Fred Martin Nissan - Service Center

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December 06, 2021

Great service department! They are always efficient and friendly and the waiting area is clean More

by SWEETLYSHAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2021 -

Fred Martin Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Nissan.

December 03, 2021

Service advisor was super rude. Service manager followed up today. However, I will not be returning for service at this location. No complaints with the job that was performed by the mechanic. More

by JEN.NORMAN74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Owensby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law
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Dec 06, 2021 -

Fred Martin Nissan responded

Hi Jen, we are sorry your most recent experience with us was less than positive. We have forwarded your review to management to look into the situation. After looking in our records, it looks like their may have been a misunderstanding, and do hope we are able to provide an even better experience in the future. If you have any further questions, concerns or if we could assist you further, do not hesitate to give our Service Manager Denise Law a call. Thank you.

December 02, 2021

We have bought our last two cars from Fred Martin. Their service department has wonderful service. More

by CHRIS.HOWES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2021 -

Fred Martin Nissan responded

Chris, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Dec 05, 2021 -

Fred Martin Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Martin Nissan, Llc! If you have any further questions, please give us a call. We're always happy to help!

December 01, 2021

Arrived , promptly take car I go to waiting room then before you know it , car is done! More

by Jojo
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2021 -

Fred Martin Nissan responded

Thanks for sharing your thoughts about your experience with Fred Martin Nissan. We appreciate your business and hope to see you again soon!

December 01, 2021

Great customer service and great mechanics!! Wouldn’t go anywhere else for our car service!! More

by MAHANEYCARDAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2021 -

Fred Martin Nissan responded

Thank you for choosing Fred Martin Nissan, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 30, 2021

Took care of all necessary services in a friendly professional manner. Appointment was on time and completed quickly More

by Cu16340@sbcglobal.net
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2021 -

Fred Martin Nissan responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Nissan.

November 29, 2021

I was greeted by Patrick Hines, and he promptly setup my service. He was friendly, and explained additional services needed. They were timely completed, and the total experience was friendly and professiona More

by KBARTLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2021 -

Fred Martin Nissan responded

Thank you for your business and this review. We're happy to hear Patrick and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Dec 01, 2021 -

Fred Martin Nissan responded

Hi, thank you so much for your positive comments about Fred Martin Nissan, Llc! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

November 29, 2021

Service has always been good. Holly picks my car up at work and returns when finished. More

by rjdismukes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2021 -

Fred Martin Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Holly and our team to be a positive one at Fred Martin Nissan. Please don't hesitate to reach out if you need anything else.

Dec 01, 2021 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out! Take care!

November 29, 2021

GREAT SERVICE DEPT 6 STARS When I’m being a different brand car for service to FRED MARTIN ITS MAKING A STATEMENT More

by fkenterprise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Hanna. sales, Tony Sinclair
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Nov 29, 2021 -

Fred Martin Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Nissan.

November 27, 2021

We have bought two vehicles from here. I had a coworker come out and buy a car, and my daughter bought her rogue from here. We have no issues with this dealer or their impeccable service. More

by TERRI8991
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2021 -

Fred Martin Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Terri, and look forward to your next visit.

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