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Fred Martin Nissan - Service Center

Akron, OH

4.6
1,542 Reviews
Call Service Center (330) 644-8888

1,542 Reviews of Fred Martin Nissan - Service Center

Sort by
November 09, 2021

Knowing that my car requires unique skills, I was pleased to find a qualified mechanic More

by BCP52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2021 -

Fred Martin Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at Fred Martin Nissan, Llc. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

Nov 13, 2021 -

Fred Martin Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at Fred Martin Nissan, Llc. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

November 06, 2021

Everything went smooth. And even though you aren’t so shuttle rides, you were able to get me back to work so I didn’t have to wait. Thank you. More

by craigm1110
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2021 -

Fred Martin Nissan responded

Thank you for the kind words for our service department, Craig! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 04, 2021

Dealership is very clean, well organized and people are very friendly when waiting in their wait area More

by KYDAHL68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2021 -

Fred Martin Nissan responded

Thank you so much for your excellent review! We are so glad that Amy had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Fred Martin Nissan. Please don't hesitate to reach out if you need anything else.

November 03, 2021

I told them that I had 3 issues and they likely were either computer or battery based and my BRAKE light came on sometimes. So they scheduled me for 3 inspections instead of 1 or 2. Charged me $497 f More

by samknx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2021 -

Fred Martin Nissan responded

Hi, we are sorry your recent experience here was less than 5-Stars. We forwarded your review to management to look into the situation and it looks like unfortunately the 3 issues we discussed with you were all on or in multiple systems that required additional time and work to diagnose. We understand your frustration, and our team tried to keep you informed before proceeding. If you have any additional questions or concerns do not hesitate to give your Service Advisor a call, and we will do our best to assist you. Thanks!

November 03, 2021

Service Tech, very professional, knowelgable Friendly, caring and fare. Compensated me for a returned repair. More

by GARRYKIRKLAND/ Darlenekirkland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2021 -

Fred Martin Nissan responded

Thank you! We appreciate your business, Garry, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Nissan.

November 02, 2021

Oil change and tire rotation as well as checking some issues, all done quickly and with care! More

by KBUYOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2021 -

Fred Martin Nissan responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We look forward to continuing to serve you in the future.

November 02, 2021

Great service department, always do a good job. Downside is that they are so good it is sometimes difficult to get an appointment because they are so busy! More

by pete Kalgreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2021 -

Fred Martin Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business here at Fred Martin Nissan. We look forward to your next visit.

November 02, 2021

Very professional, knowledgeable. I enjoyed my experience at Fred Martin Nissan. Never felt pressured and would go back again! More

by GENE.SCHINDEWOLF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2021 -

Fred Martin Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you, Gene, for choosing Fred Martin Nissan, we look forward to having you as one of our valued customers for many more years to come!

October 30, 2021

The Fred Martin Service department was on time, thorough, and very informative of my vehicles needs now and later. More

by PROHRER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2021 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 29, 2021

Great service. Very informative to the customer. Had things done in a timely manner. Highly recommend. More

by MICHELE.GREGORY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2021 -

Fred Martin Nissan responded

Hi Michele, we're happy to hear you had such a positive experience with our team! Thanks again for the recommendation, and have an amazing day!

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