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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,788 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE AutoCheck Vehicle History Report with Buyback protection, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: AutoCheck Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,788 reviews

May 24, 2022

Best salesman ever and everyone who also help with the smooth purchase of new truck More

by QBALLTWAY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Breiding
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May 25, 2022 -

Fred Martin Superstore responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new truck, and we thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

May 23, 2022

Lonnie is the best to work with when buying a new vehicle. Thank you again More

by NATALIE12573
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Murdock
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May 24, 2022 -

Fred Martin Superstore responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team

May 23, 2022

Mike got me my dream car within my budget. I so greatful. Go see mike More

by tchenaul
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2022 -

Fred Martin Superstore responded

Thank you! Mike and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team

May 23, 2022

Very fast and efficient salesman was able to work through very quickly. Will be back More

by SO467
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None
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May 23, 2022 -

Fred Martin Superstore responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Rob and our team can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you - Fred Martin Superstore Team

May 21, 2022

Go out the way for you and beat help you can get recommended to anyone More

by Cody nelson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob sale supervisor for Colton five stars as well, Colton Terepka
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May 23, 2022 -

Fred Martin Superstore responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Cody, and look forward to your next visit. Thank you - Fred Martin Superstore Team

May 21, 2022

It was good customer service and experience going there great people workers good place to go More

by MUSTANGERS_TJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Terepka
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May 23, 2022 -

Fred Martin Superstore responded

Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you - Fred Martin Superstore Team

May 21, 2022

Mike T. Was absolutely very helpful and outgoing with helping me find my new car! Definitely a good salesman. More

by TDot
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2022 -

Fred Martin Superstore responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

May 20, 2022

Super friendly and easy to work with! Made our car buying experience fast and stress free. More

by LEXIPOO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2022 -

Fred Martin Superstore responded

Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you - Fred Martin Superstore Team

May 18, 2022

The sales team worked hard to meet my needs! The purchase process was the easiest ever when buying a vehicle! More

by AIMEEWATERS888
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Constantine, Jordan Smith
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May 19, 2022 -

Fred Martin Superstore responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

May 18, 2022

The gentleman, at the dealership, that handled our financing added extra insurance in the contract and never asked or told us about it. I discovered it when i reviewed the paperwork. $3500.00 worth of More

by puss1024
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2022 -

Fred Martin Superstore responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com

May 27, 2022 -

puss1024 responded

Ms. Bittner, This was our second time using Lisa Allison as our salesperson. She is personable, professional and always seems to know exactly what we are looking for. We had absolutely no complaints with our salesperson. We feel that the finance person talked about all the great things that Fred Martin was "giving" us but never one time told us that the extension of the warranty would be $3500 or that the tire insurance was $1500. As we sat down in the very beginning, the first words repeated by my husband were that we did not want any EXTRAS, and still we ended up with $5000 of extras that were never completely verbally explained. We realize that we signed all documents and that falls on us, but it was late in the night and the finance guy said he would just show us where to sign. We originally opted for the clear coat and interior protection and my husband said he would pay cash and somehow it ended up on our loan and the cash was added as a down payment. The finance guy never one time told us bottom line price on the vehicle. The loan process in this case ruined our entire experience and we just wonder how many little old people get taken advantage of in this same manner.

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