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Fred Martin Superstore

Barberton, OH

4.7
2,758 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE AutoCheck Vehicle History Report with Buyback protection, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: AutoCheck Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,758 reviews

December 16, 2021

This is the second Dodge Ram 3500 dually that I have purchased from Fred Martin superstore. I am very happy with the quality of the service! Jeff Dowdall was my most recent salesman and I can’t say eno More

by SUSAN34
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dowdall
Dec 16, 2021 -

Fred Martin Superstore responded

Susan, Congratulations on your new vehicle! We are so glad that Jerry and Jeff had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team

Dec 16, 2021 -

SUSAN34 responded

Thank you! I see my phone made an error there was no Jerry only Jeff!!

Dec 23, 2021 -

SUSAN34 responded

This is the second Dodge Ram 3500 dually that I have purchased from Fred Martin superstore. I am very happy with the quality of the service! Jeff Dowdall was my salesman and I can’t say enough wonderful things about Jeff He has been very patient with me during my decision making process Jeff is very professional, friendly, knowledge and Courteous! He is always pleasant and responsive I highly recommend Jeff Dowdell!

December 16, 2021

3 rd vehicle from Fred Martin; Lonnie was extremely 3 rd vehicle from Fred Martin; Lonnie was extremely helpful and well prepared to answer our questions on the vehicle. More

by DAWNBERKO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Murdock and Rhonda Branca
Dec 16, 2021 -

Fred Martin Superstore responded

Dawn, Thank you so much for your wonderful review! We are thrilled that Lonnie and Rhonda had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

December 16, 2021

They are all very friendly and welcoming! They make the process simple and make sure you’re needs are met. More

by isabella.kapsandy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2021 -

Fred Martin Superstore responded

Isabella, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

December 16, 2021

Amber is super amazing! Told her exactly what i wanted. She found the perfect car for me and i didn’t even have to see it in person, had it delivered and i love it! I had limited time to come in and she wa More

by savannahmills
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
Dec 16, 2021 -

Fred Martin Superstore responded

Savannah, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Amber and our team here at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team

December 15, 2021

Even though the power went out, Mike did great and Fred Martin did what they could to get us taken care of! More

by NicoleMitchell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

Fred Martin Superstore responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to seeing you again! Thank you - Fred Martin Superstore Team

December 15, 2021

First time buying from Fred Martin Jeep and had a great experience working with Tim Bulgrin and Kim Young on the delivery of a new Trackhawk that I had not seen until after the purchase. More

by cfcmotorsports
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Bulgrin
Dec 15, 2021 -

Fred Martin Superstore responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

December 14, 2021

I always feel I can trust Bill King. He understands that I may not know exactly what I need or what I want, and always find solutions. My trade-ins are fair valued, my payments are as expected, and the serv More

by DWITHEE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Fred Martin Superstore responded

Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if Bill can be of any more assistance! Thank you - Fred Martin Superstore Team

December 13, 2021

I have purchased a total of 8 vehicles from Fred Martine Superstores and I was always super happy with my purchase experience except this time. this is the first time I am not fully satisfied and I feel lik More

by Brent.mcknight11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Smith, Mike Gentile
Dec 13, 2021 -

Fred Martin Superstore responded

Brent, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. Thank you - Fred Martin Superstore Team

December 11, 2021

Got back to me the next day and we worked out a deal on a trade. More

by JARED1264
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2021 -

Fred Martin Superstore responded

Thank you for your business and this review. We're happy to hear Bill, Lisa and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

December 10, 2021

This is the third truck our family purchased at the Fred Martin Superstore. Each time we worked with Lisa Allison who was a true professional and very easy to work with. More

by Tom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Fred Martin Superstore responded

Thank you, Tom, for sharing your thoughts about your experience with Fred Martin Superstore. We appreciate your business and hope you enjoy your new truck! Thank you - Fred Martin Superstore Team

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