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Fred Martin Superstore

Barberton, OH

4.7
2,639 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,639 reviews

October 11, 2021

Mr Bahas made time for me and answered all my questions. He got me a test drive in the car I was looking at for a long time. He was super helpful and very patient! More

by Connor432
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander Bahas
Oct 11, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you - Fred Martin Superstore Team

October 11, 2021

The service was amazing Tim took the time to get me in something that I could afford and drive however two weeks later car is already being serviced for oil leak and idling issues More

by Missica2128
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Smith
Oct 11, 2021 -

Fred Martin Superstore responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business. We'd like to learn more about your car's recent issues. If you'd be willing to provide more information, please feel free to reach out to management directly. Thank you - Fred Martin Superstore Team

October 11, 2021

The selection was awesome and the salesman didn’t rush me along, answering my questions in detail More

by BAILEYSTEVE1955
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Chaboudy
Oct 11, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your thoughts on working with David and our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

October 11, 2021

Amber is AMAZING. She was personable, professional, kind and knowledgeable. I’m so glad she got the call to help me find my wrangler… she make this experience quick and easy More

by Diamond William
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Fred Martin Superstore responded

It's fantastic to hear that Amber provided you with great customer service while assisting you with your new Jeep Wrangler! We truly appreciate the opportunity to do business with you. Thanks for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

October 10, 2021

Everyone that we worked with was very experienced and friendly. Tim Bulgrin was very experienced and super helpful. Everyone that that we delt with was very knowledgeable and helpful.. My only concern More

by Rproseman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Bulgrin
Oct 11, 2021 -

Fred Martin Superstore responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. Thank you for bringing the issue of your title to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team

October 09, 2021

Appointment set for Monday it is now Saturday Because my Appointment set for Monday it is now Saturday Because my Email to verify my appointment had no advisors name they put me at the bottom of the list t More

by cwagner57
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mathew Gorbe
Oct 12, 2021 -

Fred Martin Superstore responded

Hi, we are so sorry for the delay, and your recent experience with us. Your vehicle is ready for pickup. If you have any questions or concerns please do not hesitate to contact your Service Advisor Matthew Gorbe.

October 07, 2021

Worst experience ever!! Bought a car and took 30 days to close the deal! Sad More

by WELLNER.CODI
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kerry - finance horrible!
Oct 24, 2021 -

Fred Martin Superstore responded

We're sorry that your purchasing experience didn't go as quickly as you would have liked. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com

October 07, 2021

Absolutely wonderful experience. Professional in every aspect. Great customer service and the two sales reps were awesome More

by CLYONSCUTLER
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Rick
Oct 09, 2021 -

Fred Martin Superstore responded

Thanks for sharing your thoughts about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

October 07, 2021

Communication is horrible haven’t had vehicle even 2 weeks yet and already put 500 into it because the inspection didn’t notice brakes at 3% and marked them good. All but one tire out of balance but mar More

by JASON.GRAHAM1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Tompkins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Fred Martin Superstore responded

Hi Jason, we are sorry your recent experience with us was less than positive. We have forwarded you review to management to look into the situation. Our team has attempted to contact you. We would like to get you in and assist you further. Please give our service department a call at 330-753-4444 and ask to speak with Service Advisor Dale. Thanks!

Oct 12, 2021 -

JASON.GRAHAM1 responded

I don’t know what number you are calling but I have not received one phone call since I bought the car from you. And when I did try to call all I got was a rude response and blame being put back on me.

October 07, 2021

The folks were ALL very nice and helpful. The sales associate, the financial associate and the sales manger. I did have one complaint and that was related to the financing. I had an excellent credit s More

by Jretzer1093
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John and Rhonda.
Oct 10, 2021 -

Fred Martin Superstore responded

Thank you for your feedback on your recent visit to Fred Martin Superstore. It is great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you - Fred Martin Superstore Team

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