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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,640 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,640 reviews

September 30, 2021

Pricing and down payment steeper than expected. Return Pricing and down payment steeper than expected. Return of vehicle processed and replacement was quick More

by JDAUNGST
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wootan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Chaboudy
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Oct 01, 2021 -

Fred Martin Superstore responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team

September 29, 2021

Someone failed to do their job in regards to my title and registration. No one asked for the title for my trade in vehicle. When I called in regards to it I spoke to Pam and was told everything looks good. I More

by LIZZYEAC9
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pam Jones, Mark Moore, Jeff Dowdall
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Sep 30, 2021 -

Fred Martin Superstore responded

Hello There- We are not sure where the miscommunication here began. When we take in a vehicle on trade, we must have the title from the owner in order to fully process the purchase and transfer ownership. Any delay in providing that title will further delay finalization of a deal. Our manager Mark states that you asked to go into his office, which he obliged. There you stated your concerns regarding delays on receiving your plates, and Mark feels he addressed them respectfully and with earnest. We are still in need of the title to your trade vehicle. Any assistance you can provide would be much appreciated, and would complete your purchase. Thank you.

Sep 30, 2021 -

LIZZYEAC9 responded

Your manager, Mark, did not address my concerns respectfully, he actually chuckled at the beginning of my explanation of the issue and attempted to dismiss my concerns. I did not delay providing the title. I gave Mark the title for the trade in vehicle when I was in his office. He advised the title & registration would be processed. He guaranteed the title would be "on top of the pile" to be processed the next day. Then he explained that the paperwork I signed when I completed the sale of my new vehicle included selling my old vehicle to the dealership and that paperwork could have sufficed in place of the title. Also, to clarify your response, I did not express concerns regarding delays on receiving my plates, my new vehicle already had a license plate.

September 28, 2021

Fast easy honest and no nonsense. Salesman listened and understood what I was looking for. More

by BIGDADDYC64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Antonace
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Sep 28, 2021 -

Fred Martin Superstore responded

Thank you so much for your excellent review! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

September 28, 2021

We had a great experience purchasing our RAM truck. Our salesman Sean was very knowledgeable and helpful. More

by MAKIRCHER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Levert
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Sep 28, 2021 -

Fred Martin Superstore responded

Thank you for your very kind review. Sean and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Congratulations on your new RAM! Thank you - Fred Martin Superstore Team

September 27, 2021

The dealership is very nice. The sales team is great and the finance team did a great job for me More

by DLT.1950
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Murdock
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Sep 27, 2021 -

Fred Martin Superstore responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new purchase, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team

September 27, 2021

Purchased two RAM Promaster vans. Kept up to date on delivery, fair pricing, great communication. More

by JANDJFIRE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Pekar
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Sep 27, 2021 -

Fred Martin Superstore responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to work with you and that you had such a positive experience with the purchase of your two RAM vans. We thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

September 26, 2021

Had fine experience when buying my truck their and the financing was very quick and they drove my truck to my house,thankyou More

by VASILLIUT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Bacon
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Sep 26, 2021 -

Fred Martin Superstore responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

September 25, 2021

Everyone was very helpful and got us into the car we’ve been wanting. Special shout of to Saja for being so welcoming and not stopping til she got us in something we were happy with. More

by OliviaS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saja Select Finance , Malik Alexander
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Sep 26, 2021 -

Fred Martin Superstore responded

Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear, Olivia, you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you - Fred Martin Superstore Team

September 25, 2021

I paid a little more then I would have liked to. Overall the customer service was great! Thank you. More

by BPREUSSER20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim, Saja Select Finance
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Sep 26, 2021 -

Fred Martin Superstore responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

September 23, 2021

Very clean and organized and fully staffed with polite, informed employees that strive to make sure you leave satisfied. More

by tonyynot3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gunther
Report | Print
Sep 23, 2021 -

Fred Martin Superstore responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

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