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Fred Martin Superstore

Barberton, OH

4.7
2,645 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,645 reviews

July 22, 2021

My service guys were nice, courteous, and helpful. Did a great job! Jared and the guys that worked in his bay did an excellent job! More

by BASHBY23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Nemitz
Jul 22, 2021 -

Fred Martin Superstore responded

Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

July 22, 2021

Malik Alexander was very helpful, patient and knowledgeable! He made sure that I was informed and pleased through the whole process. Rhonda was also amazing as she made sure that I understood eve More

by Ayanna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhonda, Malik Alexander
Jul 22, 2021 -

Fred Martin Superstore responded

Ayanna, Thanks for sharing your thoughts about your experience working with Malik, Rhonda and our Fred Martin Superstore team. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

July 22, 2021

Couldn't find anything wrong with my jeep even after being there 2 times and doing it time 3 times. Even after telling them what it said on the dash still didnt fix anything More

by 89crivers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William Monroe
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Fred Martin Superstore responded

Hi Christopher, we are sorry to hear you had a negative experience, and have forwarded your review to management. We apologize that we are unable to verify the issue and understand your frustration. Our team is trying our best to assist you, but when we try to replicate the issue on our end, we are unable to verify the issue to attempt to diagnose and repair. If you have any questions or concerns, do not hesitate to give our Service Manager Taylor Black a call at 330-753-4444 or email us at fmcares@fmcars.com. Thank you.

July 22, 2021

Everyone was polite, helpful and did a great job.I came in be because my tire was leaking air. They plugged it and I was on my way. They squeeze me in for my appointment. More

by apreese66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Fred Martin Superstore responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

July 22, 2021

Service advisors and technicians are great! I rely on their expertise. They are trustworthy and responsive. I will always use Fred Martin service and have for 25 years. More

by JASHLEY007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Fred Martin Superstore responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

July 22, 2021

Hands down the best dealership I have ever worked with. While I was there with my son purchasing a car they took my truck over for a oil change and wash! More

by THYMETHERESTAURANT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Smith
Jul 23, 2021 -

Fred Martin Superstore responded

Thanks for your feedback on your recent visit to Fred Martin Superstore. I'm glad to hear that we were able to assist your son with choosing the perfect vehicle and that you had such a positive experience with our service department! We hope you will continue to visit us in the future! Thank you - Fred Martin Superstore Team

July 22, 2021

Very friendly and professional . The over all buying experience was a pleasure. The salesman Lonny Murdock was so very helpful and we would highly recommend the Fred Martin superstore. More

by JAY_MCLANE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonny Murdock
Jul 23, 2021 -

Fred Martin Superstore responded

Thank you, Jay, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Congrats on your new vehicle! Thank you - Fred Martin Superstore Team

July 22, 2021

Service was excellent, as soon as I got there Mike met me and started explaining the details of the work to be done on my Durango. He told me about the need for an alignment as well. Service eas done promptl More

by SportfishingJB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Fred Martin Superstore responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team

July 22, 2021

I have bought five vehicles from them and it was always easy to deal with them .Fast and friendly service also .and have referred them to lots of people More

by JEFFLLEVAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Richardson
Jul 23, 2021 -

Fred Martin Superstore responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Fred Martin Superstore. Please don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

July 22, 2021

The service is always great. The guys are always polite and always give good service. I will recommend Fred Martin to all of. My. Friends More

by BRENITO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Gorbe
Jul 23, 2021 -

Fred Martin Superstore responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you - Fred Martin Superstore Team

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