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Fred Martin Superstore

Barberton, OH

4.7
2,644 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,644 reviews

February 12, 2021

I had the best experience from start to finish! My sales man Antonio Taylor was the best not pushy and very easy to work with! I will recommend Fred Martin to everyone. More

by Karlastaaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Fred Martin Superstore responded

Thank you for your business and this five-star review. We're happy to hear Antonio was able to serve you and demonstrate our commitment to great service. Congratulations on your new purchase, Karla! If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

February 12, 2021

Jeff was very nice and easy to work with. He spent a lot of time cleaning and preparing the truck I was purchasing. And helped me out with an insurance issue I came across. It was my second vehicle from Fre More

by tinman11537
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dowdall
Feb 12, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your thoughts on working with Jeff. We're glad to hear he delivered such a five-star experience! We hope you enjoy your new truck. Thank you - Fred Martin Superstore Team

February 11, 2021

Great experience overall! I would recommend anyone to visit this dealership when looking for a car. Everyone was super helpful and nice to work with through the whole process. More

by Kaitlyn
Recommend Dealer
Yes
Employees Worked With
Justin Swarm
Feb 11, 2021 -

Fred Martin Superstore responded

Thanks for your feedback, Kaitlyn, on your recent visit to Fred Martin Superstore. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you - Fred Martin Superstore Team

Feb 11, 2021 -

Fred Martin Superstore responded

Hi, we appreciate your positive review of your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

February 11, 2021

Jeremy was fantastic and worked to get me in and out quickly with exactly what I needed and the finance guy was decent enough. I’d definitely go there again. More

by SCOTTRAINMAKERWORKS
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wootan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Fred Martin Superstore responded

Thank you, Scott, for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad Jeremy was able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

Feb 11, 2021 -

Fred Martin Superstore responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jeremy here at Fred Martin Superstore! We are always more than happy to assist you if anything else comes up. Take care!

February 10, 2021

Great experience. Jeremy Wootan was very helpful and made the purchase very easy. Would very much buy another vehicle from Jeremy. Very easy to deal with. More

by SINGNOTTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wootan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Fred Martin Superstore responded

Thank you for sharing your thoughts about your experience working with Jeremy here at Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

February 10, 2021

Antonio was a great salesman he took care of us from beginning to end. He was very professional I have had some bad experiences at other places that shall remain nameless but I can say that for our Futu More

by Micnics5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Fred Martin Superstore responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Antonio could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team

February 10, 2021

Antonio was a great salesman. Had him before as my brother bought a car from him. As for the person who did my finance for the car I wouldnt approve. More

by ccurry2426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Antonio Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2021 -

Fred Martin Superstore responded

Hello, Thank you for taking the time to submit a review. We take pride in good customer service and happy Antonio was such a big help however we are sorry to hear your finance experience was less than 5 stars. Please contact Jennifer Bittner, Customer Relations Manager, at 330-753-4444 or email fmcares@fmcars.com to let us know what we could have done better.

February 10, 2021

Antonio and his Trainer were a big help during my car buying process. This was my 3rd time at Fred Martin and my first purchase from leasing the past two times. Antonio was also a big help after I took t More

by deatonmatt95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Fred Martin Superstore responded

Thank you, Matt, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team

February 10, 2021

Mr Taylor was very informative and made the purchase quite easy,,I was nervous but, Mr.Taylor made me feel relax and confident, thank you More

by Marquita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Fred Martin Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

February 10, 2021

I walked in there knowing exactly what make and model vehicle I was looking for. Despite not having one on the lot, Jeff Dowdall went the extra mile and found the perfect car for me. Even came in on his More

by Bcooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dowdall
Feb 10, 2021 -

Fred Martin Superstore responded

Thank you so much for your wonderful review! We are thrilled that Jeff had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

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