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Fred Martin Superstore

Barberton, OH

4.7
2,641 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,641 reviews

January 30, 2021

Saja was a great employee. She was dealing with 2 clients at once and still made us feel like her number one priority. I highly recommend her, she was very quick and very knowledgeable. More

by ayadsalama23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saja Select Finance
Jan 31, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team

January 30, 2021

Antonio was AWESOME!!! Manager john was disrespectful towards Antonio IN FRONT OF ME!!! That’s not ok 😤 finance Robert was pissy when I didn’t want warranty! 😤 More

by Syhopeces
Recommend Dealer
Yes
Employees Worked With
Antonio Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Fred Martin Superstore responded

Hello, Thank you for taking the time to submit a review and for choosing Fred Martin Superstore. We take pride in good customer service and happy Antonio was such a big help, however, regret that others appeared disrespectful. If you would like to further discuss your concerns, feel free to contact us at your convenience. Thank you, Fred Martin Superstore Team

January 30, 2021

Daylor was perfect for me, he was patient and calm. Helped with all my questions and really was a good guy! We had to do some FaceTime communication and even spent more time outdoors in parking lot-du More

by IRSMALLS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daylor Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad Daylor was able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

January 30, 2021

Mr Wootan was an amazing sales representative that truly helped achieve my goal when purchasing a vehicle. At no time did I feel pressured or obligated to purchase. He laid out the options, explained them t More

by Souders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 01, 2021 -

Fred Martin Superstore responded

Thanks for sharing your thoughts about your experience with Jeremy Wootan here at Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

January 30, 2021

Absolutely the most personable and knowledgeable man I’ve dealt with. He is the single person I come to when I or anyone I care about is looking for a new vehicle. I very highly recommend Jeremy! More

by cody0016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wootan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Fred Martin Superstore responded

Thank you for your very kind review, Cody. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jeremy here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

January 30, 2021

Jeremy made the buying process so easy! I told him what I wanted in my Jeep Compass and he made it happen. It was a fast process where I felt valued as a customer. More

by alana.Calhoun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wootan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2021 -

Fred Martin Superstore responded

Thank you, Alana! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore.Congratulations on your new vehicle! Thank you - Fred Martin Superstore Team

January 30, 2021

I needed a car fast, because my current cars engine blew up, Jeremy found a Grand Caravan that fit my needs perfectly, and within my budget. Could not ask for a better sale man who listens to your needs and More

by Cupcake Momma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wootan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2021 -

Fred Martin Superstore responded

Congratulations on your new vehicle! We are so glad that Jeremy had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team

January 30, 2021

Jeremy was amazing and very helpful. He was very knowledgeable and made the whole experience very easy. If you need a car-go see him!! More

by Ondojl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wootan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2021 -

Fred Martin Superstore responded

Thank you so much for your wonderful review! We are thrilled that Jeremy and our team had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

January 29, 2021

Dave was great and got me exactly the deal that I needed. We will definitely be back to see him when we are ready to purchase our family vehicle. More

by SIMMONSFAMILY2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Jan 31, 2021 -

Fred Martin Superstore responded

Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you - Fred Martin Superstore Team

January 29, 2021

My sales rep went above and beyond. Will definitely buy another vehicle from Joseph. He was very patient with me and he got what I needed. More

by NMSCOURIERSERVICES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Pekar
Jan 31, 2021 -

Fred Martin Superstore responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle and if we can do anything else for you, please do not hesitate to contact us. Thank you - Fred Martin Superstore Team

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