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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,641 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,641 reviews

January 29, 2021

Awesome to deal with. Makes things very easy as we expand our fleet of trucks. He always makes himself available to our buying and fleet service needs. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Pekar
Report | Print
Jan 31, 2021 -

Fred Martin Superstore responded

Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the truck they desire! We are glad to hear you enjoyed your experience with Joseph, and it was a pleasure having you at the dealership. We appreciate your review! Thank you - Fred Martin Superstore Team

January 28, 2021

I have bought my vehicles from here for quite a while. I have never had a bad experience here. Everyone is so helpful and great to work with. Thanks so much and keep up the good work. Recent purchase is a 2 More

by DJS556639
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Delong
Report | Print
Jan 29, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Congratulations on your new 2021 Jeep Grand Cherokee! Thank you - Fred Martin Superstore Team

Jan 29, 2021 -

Fred Martin Superstore responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Fred Martin Superstore. We hope to be of service to you again in the future. Take care! Best wishes, Fred Martin Superstore.

January 28, 2021

Mike was amazing and my entire experience was a 10. I highly recommend Fred Martin Superstore! If you want the best go see Mike G!!!!! More

by Lex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gentile
Report | Print
Jan 29, 2021 -

Fred Martin Superstore responded

It's fantastic to hear that Mike provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

Jan 29, 2021 -

Fred Martin Superstore responded

Hi Lex, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Martin Superstore! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 28, 2021

Very honest guy and knows what he is talking about. A friendly and respectful actitude. A good listener and tries his best to deliver what a client wants.Totally recommend. More

by Janaina Duarte Spitzbarth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gentile
Report | Print
Jan 29, 2021 -

Fred Martin Superstore responded

Janaina, It's great to hear that Mike was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

Jan 29, 2021 -

Fred Martin Superstore responded

Hi Janaina, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Martin Superstore! We hope to be of service to you again in the future. Take care! Best wishes, Fred Martin Superstore.

January 27, 2021

This is my fourth Dodge Ram lease with Fred Martin and my wife’s second Jeep Grand Cherokee Limited 4x4. Everyone has been very honest, straightforward and fair in our dealings. Dave Constantine and Todd Sut More

by renaldwilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Constantine, Todd Sutton
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Jan 27, 2021 -

Fred Martin Superstore responded

Renald, Thank you for your business and this review. We're happy to hear Dave, Todd, and our team was able to serve you again with your fourth lease and demonstrate our commitment to great service. Congratulations on your new Dodge Ram and your new Jeep Grand Cherokee Limited 4x4! If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

January 26, 2021

I cannot have been happier from the time I walked through Your door and being greeted by Mike to the time I left 3 1/2 hours later with a brand new Jeep Truly had no intention of buying a jeep that day. I w More

by Jasper
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Antonace
Report | Print
Jan 26, 2021 -

Fred Martin Superstore responded

Jasper, Thank you for taking the time to share your feedback with us. Mike and our team work hard to make sure our guests have an exceptional experience. Congratulations on your new Jeep! We will share your comments with our team, and we look forward to working with you again. Thank you - Fred Martin Superstore Team

January 23, 2021

Jordan did a fantastic job helping me purchase my new 2021 Jeep Grand Cherokee. He was very knowledgeable and made the buying process enjoyable. I would highly recommend him and Fred Martin Superstore. More

by Sneisel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Smith
Report | Print
Jan 24, 2021 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad Jordan was able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

January 23, 2021

I had a great experience purchasing my (new to me) used Jeep Grand Cherokee!! Amber Williams took fabolous care of me as I test drove several Jeeps before making a tough decision. Thank you Amber and the w More

by billaramos23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saja Select Finance
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Jan 24, 2021 -

Fred Martin Superstore responded

Thanks for your feedback on your recent visit to Fred Martin Superstore. I'm glad to hear that Amber was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you - Fred Martin Superstore Team

January 22, 2021

Sales persons Tim and Ben did a great job. Both very knowledgeable of their product and didn't try to get me to buy more car than I needed. All staff very friendly and helpful. Best car buying experie More

by GARDNERH52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Bulgrin, Ben Petrone
Report | Print
Jan 22, 2021 -

Fred Martin Superstore responded

Thank you for sharing your thoughts about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

January 21, 2021

I purchased two used cars over the years and this time was my first new car purchase from Fred Martin. It was a true teamwork experience, from initial phone call, showroom, choice, finance to pickup there More

by TYLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Smith
Report | Print
Jan 21, 2021 -

Fred Martin Superstore responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Congratulations on your new vehicle! Thank you - Fred Martin Superstore Team

Jan 21, 2021 -

Fred Martin Superstore responded

Congratulations on purchasing your first brand new car! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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