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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,640 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,640 reviews

May 17, 2023

It was generally good with the exception of this survey. You need to find a better method, e-mail? More

by Dmessner@kent.edu
Recommend Dealer
Yes
Employees Worked With
4
Report | Print
May 18, 2023 -

Fred Martin Superstore responded

We apologize about the survey but we do really appreciate you taking the time to fill it out! Thank you so much for the high review and for your business!

May 17, 2023

Work out great for me. Work out great with the sales man and was able to get a nice vehicle that should last a long time. More

by MARKDEMEZA@LIVE.COM
Recommend Dealer
Yes
Employees Worked With
RC Moyer
Report | Print
May 18, 2023 -

Fred Martin Superstore responded

Thank you so much for the kind words and high review! We're glad that we were able to get the right vehicle for you. Thank you so much for your purchase and we look forward to making your next experience even better!

May 17, 2023

Everything was great,a little expensive but great work and treatment I just did I will come back for more work when needed More

by mrlucky4135@aol.com
Recommend Dealer
Yes
Employees Worked With
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Monroe
Report | Print
May 18, 2023 -

Fred Martin Superstore responded

Thank you for the 5-stars and for the kind words! We look forward to seeing you again!

May 16, 2023

This experience was very stressful. It was issue after issue compounded upon each other and my initial cause of concern was not addressed. I paid several thousand dollars for unnecessar More

by Erin.culver0701@gmail.com
Recommend Dealer
No
Employees Worked With
Logan Bates
Report | Print
May 16, 2023 -

Erin.culver0701@gmail.com responded

Hoses weren’t reattached properly. Several clips were broken. Just an overall lack of care and attention to details.

May 16, 2023 -

Fred Martin Superstore responded

We're sorry your experience was less than 5-star. We understand how frustrating it is when things go wrong with your vehicle. Upon initial inspection, we discovered issues with your vehicle that needed to be addressed. Once the work was approved, we began to find more issues once we started removing parts from the vehicle. These repairs were declined. Once the original quoted repairs were finished, we returned your vehicle. Everything on your vehicle, other than what we replaced, was returned in the same condition it was in when it arrived in our shop. Please email us at Fmcares@fmcars.com if you have any further concerns. Thank you for your review.

May 16, 2023 -

Erin.culver0701@gmail.com responded

I have documentation of the condition of my vehicle prior to leaving it in Fred Martin’s care. My vehicle was not returned in the same condition. And of course repairs were declined, I have a statement from several mechanics stating that it was impossible for said issues to not have been noticed prior to beginning repairs. Is it just coincidence that you guys replaced a radiator and now everything connected to it is now in need of repair? I can send you photos of what wasn’t replaced or reinstalled properly.

May 16, 2023

Got me in. Got me ready and out. Comfortable while I waited. It was great More

by JIM.LAW1963
Recommend Dealer
Yes
Employees Worked With
Joe Z
Report | Print
May 16, 2023 -

Fred Martin Superstore responded

Thank you for your very kind review, Jim. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

May 16, 2023

Mr John Rizzotto talks to you like dirt under your shoes. very rude and inconsiderate on choice of customer when not getting a car from fred martin. More

by breanna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Rizzotto
Report | Print
May 16, 2023 -

Fred Martin Superstore responded

We're sorry to hear your experience was less than 5-stars. We would like to look into this. When you can, please email us at Fmcares@fmcars.com with your contact information and a full description of your experience. Thank you for bringing this to our attention and for your review.

May 16, 2023

Dean was quick, prompt, and let me know of the outcome of my truck. We were able to get to the cashier right away as well. More

by Markknapik3037@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Marco
Report | Print
May 17, 2023 -

Fred Martin Superstore responded

We're glad we were able to you fixed up! Thank you so much for choosing us and for leaving us a 5-star review! We look forward to seeing you again!

May 16, 2023

Your selection was great. You staff was very friendly and professional. Good experience. I would definitely refer friends to your company. More

by MICKMADER
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lonnie Murdock gets a 10!, Joseph Pekar, Scott Sanders
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May 17, 2023 -

Fred Martin Superstore responded

We love to hear it! Thank you for your kind words and your business! Congratulations on your new Jeep and we look forward to seeing you again!

May 15, 2023

Great service as usual, Joe was a pleasure to deal with ! Another salesman that I would go back to or refer ! More

by stanecsteve
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Boughton
Report | Print
May 15, 2023 -

Fred Martin Superstore responded

Thank you so much for your 5-star review and for giving Joe a shoutout! Congratulations on your purchase and we look forward to working with you again!

May 15, 2023

I can not emphasize the awesome customer service from Eric and Rc!!! Usually it’s exhausting buying a new vehicle the both went above and beyond!!! More

by kristie82175
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric and Rc
Report | Print
May 16, 2023 -

Fred Martin Superstore responded

Thank you so much for your business and your kind review! We're glad to hear we could get you set up in the right vehicle, stress-free! Thank you again and congratulations on your purchase!

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