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Fred Martin Superstore - Service Center

Barberton, OH

4.4
371 Reviews

371 Reviews of Fred Martin Superstore - Service Center

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September 16, 2025

The speedy lube service was great,Michael Essary was over my car that day,in bay 2 AWESOME keep him,great attitude for such a young man in our day. More

by grimone52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Essary
September 09, 2025

Service was excellent. I was able to check in promptly and given an approximate wait time. The technicians were able to program my keys for my jeep and I was satisfied wit More

by Nalaandsandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derwin
Sep 09, 2025 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for your kind words and for choosing our team! We look forward to seeing you again!

September 08, 2025

Taylor did a great job during my service appointment. He was very professional. I will definitely come back in the future for other service. More

by Dgovern06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

Fred Martin Superstore responded

We love to hear it! Thank you for your kind words about Taylor and our team! We appreciate your business and look forward to seeing you again!

September 07, 2025

My service advisor Michael Loucks was terrific! Wonderful experience overalll and Jeep performance is much improved. More

by janaspac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for your kind words and for your business! We look forward to seeing you again!

September 06, 2025

My service manager Mike Loucks is as always fabulous and super helpful with either of our vehicles when we bring them in for service or recalls. More

by mikestrucking47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

Fred Martin Superstore responded

We're glad to hear that Mike could help get you in and out and back on the road! Thank you so much for your kind words and for your business! We look forward to your next visit!

August 23, 2025

For the most part fast and easy. I just don’t like how they try to sell you on everything. I was convinced to get something I really didn’t need but the workers are very nice and goo More

by killingerkendra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Aug 25, 2025 -

Fred Martin Superstore responded

Thank you so much for your kind words and for your business! We're happy we could provide a great experience overall. We apologize for any pressure felt during the buying process. It is never our intent to make a customer feel pressured and to just make them informed about what is available. We appreciate your feedback and we look forward to making your next visit even better!

August 03, 2025

Seven days before appointment and two more days in the shop total of eight days before my car was fixed More

by Glhjunk2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Boone
Aug 05, 2025 -

Fred Martin Superstore responded

We apologize that your experience was anything less than 5-stars. When you can, please email us at Fmcares@fmcars.com with your contact information so that we may look further into your experience. We thank you for bringing this to our attention and for your review.

July 23, 2025

Incompetent. They have a serious case of lack of communication. one hand doesn't know what the other hand is doing. More

by toymaster330
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Tompkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Black
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Fred Martin Superstore responded

Good morning. We apologize that your experience was anything less than 5-stars. On your last visit, you had come in on a vehicle at our Arlington road store and were told this vehicle would be dropped off at our location for your to purchase. Due to a breakdown in our communication, we learned that vehicle had previously sold before your arrival. Our vehicles are sold on a first-come first-serve basis and are not typically held for customers without a deposit, however, we should have been more diligent in ensuring we could get you this vehicle and let you know the vehicle had sold prior to your arrival. We dropped the ball here and we apologize for this. We thank you for your review and will be taking steps to improve our communication going forward.

June 28, 2025

Called for a remote issue on the Dodge SUV said bring it in tomorrow. We’ll take a look at it. Had it fixed in five minutes thank you very much for getting it in so quick. After Spitzer’s told me I’d have t More

by Richard. Greene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy
Jul 01, 2025 -

Fred Martin Superstore responded

We're happy to hear our team could get it fixed! Thank you for your kind words and for your business! We look forward to seeing you again!

June 26, 2025

The experience was awesome and refreshing . The service is impeccable!!!! This was my first time for maintenance. Truly a pleasure!! Frank Ferro More

by frankf0507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerome Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Bulgrin
Jun 27, 2025 -

Fred Martin Superstore responded

We love to hear it! Thank you for your kind words and for your business! We look forward to seeing you again!

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