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Fred Martin Superstore - Service Center

Barberton, OH

4.4
357 Reviews

357 Reviews of Fred Martin Superstore - Service Center

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July 21, 2021

I bought a 2005 Town & County mini van to convert to a mini rv. It is in excellent condition with only 94,500 miles on it. When I signed the paperwork and drove off the lot before the first exit the EGR v More

by arthurhonsaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Rassato
Jul 22, 2021 -

Fred Martin Superstore responded

Arthur, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

July 20, 2021

Service was excellent. Attention to detail was great and my concerns were completely addressed. Wasn't over charged or taken advantage of. Very thorough inspection so I know my vehicle is good for the upcom More

by 4GORBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Gorbe
Jul 20, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again. Thank you - Fred Martin Superstore Team

July 20, 2021

Great service. Fast and friendly. They were helpful and knowledgeable in explaining what was going on. Thank you for the help! The free car wash was nice too! More

by JESSFRENCH35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oil change
Jul 21, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

July 20, 2021

Excellent service!! Car was fixed quickly and representative was very helpful in keeping me updated along the way! I will definitely be coming back for any future services. Thank you!! More

by Ajriehl2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon Richardson, Mathew Gorbe
Jul 21, 2021 -

Fred Martin Superstore responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

July 20, 2021

Fred Martin express lube center is always convenient, cost effective, and the staff is outstanding. There were two vehicles ahead of me and I was still back on the road in around 25 minutes without the h More

by ellis.vfw3345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd and a couple other good dudes.
Jul 21, 2021 -

Fred Martin Superstore responded

We are very happy to have provided you with such a pleasant and timely experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

July 20, 2021

Every time I get an oil change the staff is AWESOME…friendly, efficient, quick, honest plus a free car wash. I usually don’t have to wait very long. More

by OVERDHILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Shaum
Jul 21, 2021 -

Fred Martin Superstore responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

July 20, 2021

Matthew and service was great and Lonnie is sales was excellent. I thought something was wrong with my brakes but it was something else and they fixed it! Thanks Matt❤️ More

by rmalone78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie , Devon Richardson, Mathew Gorbe
Jul 21, 2021 -

Fred Martin Superstore responded

Thank you for your review and kind words for Mathew and our team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team

July 19, 2021

Devon did a good job informing me of my options. Price estimate was right on target to the final bill. Great job! I will be back. More

by CMBELAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Richardson
Jul 19, 2021 -

Fred Martin Superstore responded

Thank you so much for your excellent review! We are so glad that Devon had the opportunity to work with you to make your experience with us a positive one at Fred Martin Superstore. Please don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

July 19, 2021

I have a couple of issues that need resolving!? Service there is top notch but I was not satisfied how I was charged for labor. More

by GOLDENGUN118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mathew Gorbe
Jul 20, 2021 -

Fred Martin Superstore responded

Hi, we are sorry your experience here was less that 5-Stars, and we would like to assist you further in looking into the situation. Unfortunately we are having difficulty finding details of your visit with your username. If you could please give our Customer Relations Manager Jennifer Bittner a call at 330-753-4444 or email us at fmcares@fmcars.com with details of your visit and any questions you may have, We can assist you further.

July 19, 2021

I have worked with The Fred Martin team for a few years now, the entire team has always been extremely professional, courteous, friendly and great communicators. The work was well advised and done right th More

by Raul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Fred Martin Superstore responded

Raul, Thank you for the kind words for our service department! William and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you - Fred Martin Superstore Team

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