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Fred Martin Superstore - Service Center

Barberton, OH

4.4
357 Reviews
Call Service Center (330) 753-4444

357 Reviews of Fred Martin Superstore - Service Center

Sort by
July 19, 2021

Very friendly people , they do whatever it is to help you get into a vehicle, great with getting you the payments you can afford awesome people More

by TRICIAP661
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon Richardson, Mathew Gorbe
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Jul 20, 2021 -

Fred Martin Superstore responded

Tricia, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

July 19, 2021

Always there when you need help! Never overpriced on oil changes! Always honest with me and always in a good mood! Definitely not going anywhere else for my oil changes! More

by KEELEYD614
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do t know
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Jul 20, 2021 -

Fred Martin Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

July 19, 2021

William was a great help. Tech solved problem quickly. Great communication with William as he was able to relay info in a timely manner and act as a liaison between myself and the service tech whenever I More

by DHB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2021 -

Fred Martin Superstore responded

Thanks for sharing your thoughts about your experience working with William and our team here at Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

July 19, 2021

Mike informed me of what was being done to my Jeep. I have referred him as a service advisor to other people that have purchased a car from there. More

by LADYTYGER1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2021 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad Mike was able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

July 19, 2021

It went fast once it was my turn but I don't like the fact it's first come first served for oil change and tire rotation More

by PAM.HOFFMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know the name
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Jul 20, 2021 -

Fred Martin Superstore responded

Pam, We appreciate your business and our service team looks forward to serving you again soon! Thank you - Fred Martin Superstore Team

July 19, 2021

Very disappointed. I have absolutely nothing good to say about Fred Martin. I bought a used car from them and on the oil change sticker it said my tires were in great condition. Get my first oil change done More

by WEISGARBER21
Friendliness
Recommend Dealer
No
Employees Worked With
Don’t have employee names
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Jul 20, 2021 -

Fred Martin Superstore responded

We are sorry to see that your recent experience upset you. We were able to locate your account and determine that the tire depth on the vehicle at the time it was reconditioned prior to your purchase in February was considered "great condition" on both the front and rear tires. The tread depth did change between purchase and your most recent oil change visit, and it was recommended that the tires be replaced before the winter. We understand the frustration of considering a tire purchase within a year of ownership, but our quick lube technicians do like to be proactive and let the customer know what expenses they could be looking at in the future. As a courtesy, we would like to offer you a discount of $50 per tire off the purchase of the tires, and free installation if you do decide to replace them. Please contact our Service Department if you have additional questions, or would like to move forward. Thank you.

July 16, 2021

a day agoNEWGreat service. Extremely thorough. Shuttle a day agoNEW Great service. Extremely thorough. Shuttle service and complimentary car wash across street adds to overall experience. Matthew did a More

by JKOTANIDES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Gorbe
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Jul 18, 2021 -

Fred Martin Superstore responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matthew met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

July 16, 2021

I have been a customer of Fred Martin for the past year and had great service, knowledgeable staff, super friendly, and never a a long wait. More

by MDaley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2021 -

Fred Martin Superstore responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team

July 10, 2021

4 days to replace an oxygen sensor on Chevy truck! And then did not keep me informed just excuses about parts availability and did not offer loaner More

by SALEYGIFTS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dean Marco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Swarm
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Jul 12, 2021 -

Fred Martin Superstore responded

Hi, we are sorry your experience here has been less than 5-Stars and have forwarded your review to management. Our team do apologize for not keeping you informed, and unfortunately we do not have any rentals to offer currently. We understand you frustration and do hope we are able to assist you further. If you have any questions or concerns, do not hesitate to give our Service Manager Taylor Black a call at 330-753-4444 or email us at fmcares@fmcars.com. Thank you.

June 23, 2021

Happy with the service as long as they follow up and give me my spare key. More

by LONEWOLF0107201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wootan
Other Employees : Andrew
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Jun 23, 2021 -

Fred Martin Superstore responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

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