Freeman Toyota

Very good, and helpful. Tim explains clearly to me regarding the job, the the recommendations. Very much appreciated. Tim explains clearly to me regarding the job, the the recommendations. Very much appreciated. More

Malorie provided prompt response to questions and calls for additional information. Vehicle repaired same day. for additional information. Vehicle repaired same day. More

Very nice experience, this was my first all online truck purchase and with the free delivery it was wonderful. purchase and with the free delivery it was wonderful. More

On time. Kept me informed about what was being done with my vehicle. Decent lobby environment. Kept me informed about what was being done with my vehicle. Decent lobby environment. More

Everyone we've dealt with at this Toyota dealership has been stellar! We've been a Toyota family for over 40 years, but this was the best sales experience we've ever had. Franklin was great as was our sale been stellar! We've been a Toyota family for over 40 years, but this was the best sales experience we've ever had. Franklin was great as was our sales person. More

Kyndal is always amazing. She was training Kelly yesterday, who also did an amazing job. She was training Kelly yesterday, who also did an amazing job. More

Everyone was great! Best experience I ever had and I am 79 years old. Alot of experience Best experience I ever had and I am 79 years old. Alot of experience More

Really easy to work with. As an out of state buyer, they made the process easy and fast. As an out of state buyer, they made the process easy and fast. More

2 hours for an oil change AND I HAD AN APPOINTMENT. Said no car wash and they washed my car Said no car wash and they washed my car More

Honestly, after 2 service appointments I'm not that impressed. First took WAY too long - enough that I had to complain as I was about to miss another appointment. This time, the service speed was w impressed. First took WAY too long - enough that I had to complain as I was about to miss another appointment. This time, the service speed was within expectations (90 mins). However, the car had been washed and was a dripping mess (wipe it down or at least a good blow). The inside hadn't been touched at all as far as I can tell. That's all fine if I'm going to Jiffy Lube, but not what I'd expect from the dealer after spending over $50k on a car. The video: Seemed to take as much time telling me what the car was as telling me anything about the mechanical condition. Pointed out that the cabin and engine air filters were dirty and I should take care of that - WHAT? So, essentially, this 2 year maintenance is nothing but an over-slow oil change with the same upsell efforts I get anywhere? Noted. To be clear, I would expect the filters to be changed in this situation. Again, new car, high price, is it really too much to expect? In the end, I'm happy enough with the car, as I have been my previous 2 used Toyotas. The service staff is friendly and fine as well. But all things considered this 2-year maintenance is not really what I would expect and a fair disappointment. Note: Not really a complainer, but these things really struck me (and time is extremely important to me). I didn't revisit the fine print of the maintenance agreement and it's possible air filters, wipe downs, or cabin vacuuming aren't meant to be included. But it's about perception and expectations, and what I'm coming away with is definitely not something that's going to be a positive influence on my next car purchase decision. More