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Fremont Toyota

Fremont, CA

4.7
4,303 Reviews
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5851 Cushing Pkwy

Fremont, CA

94538

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Showing 4,303 reviews

June 21, 2023

I am dissatisfied that waterpump was not replaced do to it seeping, which was identified by the technician (per Steve). It was mentioned that "next time" I bring my Sienna in, it will be replaced and cover More

by CALJOY911
Workmanship
Recommend Dealer
No
Employees Worked With
Steve Sako
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Fremont Toyota responded

Thank you for your candid review. We’re disappointed to read that your service experience did not go as expected. At our dealership, our goal is to provide the best customer experience and we take our customer’s feedback seriously in order to help better our services. We hope to earn the opportunity to work with you again in the future. If you would like to discuss this further, please contact General Manager, Bill Mason, at bmason@fremonttoyota.com.

June 21, 2023

I liked the whole process of the service provided by the dealership from start to finish. More

by arruges
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sara Tello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Fremont Toyota responded

Thank you for the five-star review! Our expert service team strives to get our customers back out on the road as efficiently and painlessly as possible, and we're glad to hear we succeeded. Thanks for choosing Fremont Toyota for your service needs and we hope to see you back again in the future.

June 21, 2023

The customer service has improved tremendously by having employees such as Maria Castillo who provides exceptional service and care for the customers. I am sure you have many other very good customer servic More

by manuel111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Fremont Toyota responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Fremont Toyota. All the staff will continue to work hard to provide great customer service for each visit.

June 20, 2023

Maria was helpful and knowledgeable to address and get issues resolved with my Car. She also does good follow up to make sure things go well. More

by vishal.jp
Recommend Dealer
Yes
Employees Worked With
Maria Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Fremont Toyota responded

We appreciate the kind words! We’re thrilled to hear that you had such a knock-out experience with our service department. Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our staff. They will appreciate the shout out! We’re always happy to know that we’ve achieved our goal of 100% customer satisfaction at Fremont Toyota. Feel free to stop back in if there's ever anything else you need from us!

June 20, 2023

Maria was very courteous and kept us informed about items needing attention. We even came back for getting our new tires (a good deal!) Overall, a great service experience! More

by nitinlamba
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Maria Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Fremont Toyota responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Fremont Toyota are thankful for customers like you! Come again soon!

June 20, 2023

Thank you Ramiro for your service, he is really nice and answer all my questions i asked More

by trinhtran329
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sara Tello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramiro Orozco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Fremont Toyota responded

Thanks for the great review! Our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing Fremont Toyota for your service needs and we hope to work with you again next time.

June 19, 2023

He is a very good man keep going. Mr korish be the best my friend More

by shakibrahmani797
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kourosh Ehsani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Fremont Toyota responded

Wow, thank you for the kind words! We very much appreciate the shout out! Please let us know if there is anything else you need, and enjoy your new car! - Your Fremont Toyota team.

June 18, 2023

Very patient in dealing in what the customer wants and what works especially on the customers budget. More

by pmarlangaue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Eduvala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Fremont Toyota responded

Thank you for taking the time to provide this valued feedback of your visit with us! Congratulations on your new vehicle, and we hope you continue to enjoy it. Please feel free to reach out to us at Fremont Toyota for any future vehicle questions or services.

June 17, 2023

Maria was extremely helpful and clear: she presented a great deal on service and even got me back home in time for a meeting with a really quick turnaround. More

by skm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Fremont Toyota responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Fremont Toyota are thankful for customers like you! Come again soon!

June 17, 2023

Patrick O"Brien is a excellent Service Dept representative. Extremely helpful, friendly, and efficient to work with. More

by MIKIE141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Fremont Toyota responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Fremont Toyota. All the staff will continue to work hard to provide great customer service for each visit.

Jun 19, 2023 -

Fremont Toyota responded

What a testimony indeed! Thank you so much for the incredible words about our service department and thank you so much for your business! We hope to continue to see you at Fremont Toyota. Have a fantastic day!

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