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Fremont Toyota

Fremont, CA

4.6
5,976 Reviews
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5851 Cushing Pkwy

Fremont, CA

94538

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Showing 5,976 reviews

May 24, 2022

Despite my previous comments I just got an email for two minor filter changes after they had the car for 3 hrs. They could have called and got the work authorized while they had the car. The owner is almos More

by sharonmccann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pat O’Brien
May 26, 2022 -

Fremont Toyota responded

We are sorry for any inconvenience you experienced during your recent visit with our service team. We strive to make communication as smooth as possible and we’re disappointed to hear we missed the mark. If there is anything our team can do to improve this situation, please reach out to Mark Hashimi, our General Manager, at markhashimi@fremonttoyota.com. Thank you so much for sharing this feedback with us.

May 23, 2022

Able to take my truck in for service as a walk-in, fast and efficient. Returned truck clean inside and out. More

by DAVE.NELSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Castillo
May 24, 2022 -

Fremont Toyota responded

Thank you so much for the review, Dave! We are so glad to hear the team was able to make your visit a breeze. Please feel free to let us know if you need anything else!

May 20, 2022

They are all good & I got the best car ever. They help me a lots . I really Appreciated. More

by CORTEZBHOYET34
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simon Dharmawan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Fremont Toyota responded

Thank you for the wonderful feedback!

May 18, 2022

Poor unprofessional Poor unprofessional Poor unprofessional Poor unprofessional Poor unprofessional Poor unprofessional Poor unprofessional Poor unprofessional More

by RSCHATHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
May 20, 2022 -

Fremont Toyota responded

We are not happy to see that your time with us left you feeling dissatisfied. We would like to understand what went wrong in your experience with us so that we can improve – would you kindly reach out to Mark Hashimi, General Manager, at MarkHashimi@fremonttoyota.com when you have a moment so that we can figure this out together? Thank you, we hope to hear from you soon.

May 18, 2022

The advisor is very nice. We have been there for about 12 years to do regular maintenance. The advisor always gave us good recommendations. More

by YUFENCHUANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rameno
May 19, 2022 -

Fremont Toyota responded

Thank you for taking the time to share your experience with us!

May 18, 2022

Had an appointment for a checkup…. 4 hours later I got my car! Way too long! Why even make an appointment? More

by DGLENDENMEYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Taguinod
3.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Carlos
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Fremont Toyota responded

Hi there – thanks for letting us know how your recent appointment with us went. It’s unfortunate to read that your visit took longer than expected, and we understand your frustration. We’d love to talk with you about your time with us in greater detail because your happiness with us means a lot to our team. When you have a moment, could you kindly reach out to Mark Hashimi, General Manager, at MarkHashimi@FremontToyota.com? We appreciate your business and hope to speak with you soon.

May 17, 2022

Everything was explained in detail. The work was done in a timely manner and the service rep was very nice and helpful. More

by MAUREENBIELA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Rep
May 18, 2022 -

Fremont Toyota responded

Thank you so much for the kind review, Maureen! We are so glad the team made your visit a breeze. Please let us know if you need anything else. Have a wonderful day!

May 13, 2022

My experience was excellent. Maria was great, very friendly, very helpful. I always get my Toyota service with you guys. More

by GLORIAGGUTIERREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria
May 13, 2022 -

Fremont Toyota responded

Thank you for the wonderful feedback!

May 12, 2022

The service manager was super nice and understandably very and sincerely apologetic for the the 3 hour time it took to do a regular maintenance (11,000 miles) due to “worker issues”. Given the worke More

by GEBALSTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
May 13, 2022 -

Fremont Toyota responded

Thank you for taking the time to let us know about your visit to our service department. It’s unfortunate to read that your service appointment took longer than anticipated. We understand your frustration, and will take your feedback into account when evaluating areas for improvement in our dealership. If you are open to communication, please reach out to General Manager, Mark Hashimi, at mhashimi@fremontttoyota.com so that we may discuss this further. We value your business with us and look forward to talking with you soon.

May 10, 2022

Excelente servicio trato amable trabajo bien puntual bien hecho cortecia y amabilidad buena persona en atencion More

by MARTHA180270
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pasha (PJ) Alimohammadi
May 10, 2022 -

Fremont Toyota responded

¡Gracias!

May 12, 2022 -

MARTHA180270 responded

TOTALMENTE SATISFECHA BUEN SERVICIO EN TODO

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