Friendly Ford of Crosby

Brian Stewart was very friendly and helpful. I would recommend Brian Stewart and the whole team to anyone who is looking to buy a car or truck. I give them five stars. Thank you for all your he I would recommend Brian Stewart and the whole team to anyone who is looking to buy a car or truck. I give them five stars. Thank you for all your help. David and Peggy Jo Jones Jacksonville, Texas More

Ford Focus 2016. Mike Stewart really helped us a lot. He helped get out monthly payment down to where we could afford it. We really appreciate it. Jay Worthen Mike Stewart really helped us a lot. He helped get out monthly payment down to where we could afford it. We really appreciate it. Jay Worthen More

BT is awesome We will always go to Friendly Ford in Crosby! We will only deal with BT, is is GREAT! Treats us like family! We have bought 4 new cars within a year f We will always go to Friendly Ford in Crosby! We will only deal with BT, is is GREAT! Treats us like family! We have bought 4 new cars within a year from him, he had done us great! The Massey's More

Best experience and Sales Rep I come back to Friendly Ford mainly BC of one Sales Rep BT...This guys is the most amazing and personable and caring rep I have ever met. In 2012 my I come back to Friendly Ford mainly BC of one Sales Rep BT...This guys is the most amazing and personable and caring rep I have ever met. In 2012 my husband and I went there and met BT my husband bought me a 2010 F150 I have had that truck for 4 years now and we bought it for my body and mother's day....I felt mad BC my husband had the car from xxxx we needed to get rid of but no one would talk to us not even Joe Meyers that sold it to us and screwd us on it with packages...so this weekend after talking to BT he got us out of it with out being upside down on it and we were also able to get rid of my truck too....Now we have two 2016 F150's .....Ty BT BC of you we will always be back to you...O DID I MENTION BT ALSO REMEMBERED WE BOUGHT IT 4 YRS AGO AND IT WAS FOR MOTHER'S DAY AND BDAY....THAT IS DEDICATION.... WE LOVE U ...UR FAMILY!!!!!! More

Great service and friendly dealership Bought a 2015 F150 from Claude Chemilski tonight. Could not be happier with our experience tonight. Claude went the extra mile to make sure we were sa Bought a 2015 F150 from Claude Chemilski tonight. Could not be happier with our experience tonight. Claude went the extra mile to make sure we were satisfied customers. Thanks to Claude and the whole team for a great experience. Thanks, Mitch Carnes More

great They made sure I was happy no matter wht. My dealer wasn't going to let everyone leave until I was in a truck. Headed sure I was happy wth what I boug They made sure I was happy no matter wht. My dealer wasn't going to let everyone leave until I was in a truck. Headed sure I was happy wth what I bought. More

Extremely Disrespected and Dealt with unfairly. Please do yourself a favor and Do NOT use this dealership! First let me say, I LIVE in Crosby, I wanted to use this dealership, give them my business Please do yourself a favor and Do NOT use this dealership! First let me say, I LIVE in Crosby, I wanted to use this dealership, give them my business and support my community... this is how I was treated as a result: I went in to purchase a truck at 9:30 AM - I had the truck picked out from the net before I even got there. I test drove it and and then entered into negotiations to purchase the vehicle. Some other people came into the dealer at about 11 AM and I saw them looking at the truck because it was parked right out front where I left it after the test drive - The salesman I was working with said someone else might be interested in it but not to worry since I had already agreed to purchase it, I thought he was probably using some lame sales game to build urgency so I thought nothing of it. After some back and forth negotiations we came to an agreement which I SIGNED, the salesman said the finance guy had to do all the paperwork and it would take some time so why didn't I go grab something to eat and come back in about an hour. I ran next door to get a coffee and when I returned 20 minutes later the salesman pulled me aside and said they were selling the truck to SOMEONE ELSE! WHAT?? He said he was very upset about it also - apparently the other sales guy had more seniority. I was so upset, I asked for the sales manager, who after making me wait for 30 more minutes finally came out only to flippantly say "Sorry, these things happen sometimes." No explanation, no offer to make it right, nothing. He didn't even offer to show me anything else... When I pressed him for an explanation he made up some lame excuse and mumbled "maybe the other person had been in a 'few days earlier' but did not buy at that time and had come back?" (I saw them come in, AFTER I had agreed to buy the truck) He shrugged and walked off. I was furious! How can they stay in business treating customers that way? I am a long time Ford Customer and have good credit. I had not come in to browse or try to get credit approval - I had come in to purchase. In the end they did me a HUGE favor! I went over to Baytown Ford, (15 minutes away) dealt directly with the sales manager Tommy and purchased a much better truck, with more options and a MSRP that was much higher for less money than the truck I was was going to buy from Friendly Ford. I also was offered more for my trade-in! Seriously.(At the time I did not realize that I was getting SO overcharged. I feel really bad for the people who DID buy that truck because I'm sure that the money grubbing dealership charged them even MORE than they were going to charge me, after all, If I had been offering more who do you think they would have sold the truck to?? Honestly?) The transaction at Baytown Ford was smooth and took less than 3 hours, no BS - no haggling, just a good deal . I was financed through Ford Credit for 1.9% financing. Save yourself the aggravation and go directly to Baytown Ford or some other dealer... Please. More

Absolutely Amazing Purchasing Experience The folks at this dealership made this such a great car buying experience. I live in Houston and made the trip out to Crosby to purchase a new vehicl The folks at this dealership made this such a great car buying experience. I live in Houston and made the trip out to Crosby to purchase a new vehicle. When I got there, I was introduced to BT. He was friendly, excited, and genuinely interested in helping me find the best car for me and my pups (because room for my dogs was a big part of what I was looking for in a car). After getting to know a little bit about me and my driving habits, BT helped me pick out the perfect car. I highly recommend making the trip out to Crosby and asking for BT -- or anyone there for that matter! More

Purchase of a 2016 Expedition for my wife I had been looking on the internet to find a new Expedition for my wife. Friendly Ford in Crosby not only had exactly the color & the options of what I had been looking on the internet to find a new Expedition for my wife. Friendly Ford in Crosby not only had exactly the color & the options of what we were looking for but also showed the best discount of any Ford Dealer in the Houston area. They also gave us a great deal on our trade (2012 Tahoe). My wife & I went the day after Christmas just to look and wound up driving it home. We were completely satisfied with the hold experience. Our salesman "Tilman" did a great job. More

Best car buying experience I have had to date Great selection of vehicles. Great services. No pressure no haggle. Our salesman Colby was very helpful and made the experience a good one. Overall a Great selection of vehicles. Great services. No pressure no haggle. Our salesman Colby was very helpful and made the experience a good one. Overall a fantastic car buying experience! More