Frisco Chrysler Dodge Jeep Ram - Service Center

Excellent service! I was very pleased with the service I received from the time dropped my car off until the time I picked it up. I was very pleased with the service I received from the time dropped my car off until the time I picked it up. More

Davis was excellent . He was kind and courteous and very welcoming knowing the fact that I was there Saturday evening. He was able to squeeze me in even though they were s He was kind and courteous and very welcoming knowing the fact that I was there Saturday evening. He was able to squeeze me in even though they were short staffed. Overall I had a very pleasant experience. More

Davis and new hire Daphne are fantastic! The were able to bring me right in and get a severe tire failure addressed. Daphne was quick to get the car into service, Davis was handy with getti The were able to bring me right in and get a severe tire failure addressed. Daphne was quick to get the car into service, Davis was handy with getting the 3rd party warranty approved with fulk coverage. Solid team, great service. More

I rolled up, a service advisor met me at my car and got me to the right guy — no waiting. Service was done quickly and I was out of there with no issues. me to the right guy — no waiting. Service was done quickly and I was out of there with no issues. More

Davis was amazing and extremely helpful! I was very pleased with his attention to detail. I was very pleased with his attention to detail. More

They were very helpful and super time efficient. I would definitely recommend them to everyone I know! I would definitely recommend them to everyone I know! More

Overall I usually love both the customer service as well as the work provided at this dealership. Hence why I usually would think of this as a 5star establishment. However, at my most recent visit I was lef as the work provided at this dealership. Hence why I usually would think of this as a 5star establishment. However, at my most recent visit I was left feeling unsatisfied and feeling like all scheduled services were not actually performed even though they claim they did. For example I was supposed to get a car wash and as well as an included inspection with the oil change. Upon arriving to pick up my vehicle I specifically asked what was “inspected “ and one of the things listed was brakes. I find it hard to believe they performed any inspection due to me experiencing a slight rattle /rumble as I left and began to accelerate on the freeway. As well as experiencing the same as I applied the brakes . Additionally I now hear a squeak as if I may need brakes and the car was filthy as if not even a drop of water was applied to the exterior of my vehicle. If this wasn’t bad enough I also felt as if the service advisor was rushing me out when I had questions and had a bit of an attitude as if he didn’t want to be there. I understand that it was closing time so I tried to ignore this . But my issue with that is, you shouldn’t allow /offer a 1:30pm appointment time on Saturdays if you feel you will not complete all scheduled services and options prior to closing. And if you do allow scheduling, you definitely shouldn’t lie and say you performed a service that you didn’t and give off a negative attitude. More

Once again, Davis Pham was phenomenal in assisting me with getting a new tire for my truck. with getting a new tire for my truck. More

Frisco Chrysler Dodge Jeep Ram – Service Center Review My recent experience with the Service Center at Frisco Chrysler Dodge Jeep Ram was disappointing. On February 18, I contacted the service dep Review My recent experience with the Service Center at Frisco Chrysler Dodge Jeep Ram was disappointing. On February 18, I contacted the service department regarding an issue with my Jeep Wrangler’s auto start/stop function, which wasn’t working. Given that my vehicle only had 27,000 miles, I provided them with the VIN number, and they confirmed it should be covered under warranty. Based on this information, I scheduled an appointment for February 20. However, upon arrival, the service advisor informed me that my warranty had expired on February 1, 2025, and that a diagnostic test would be required at a cost of $269. This was frustrating because had I been informed on February 18 that my Jeep was already out of warranty and that the repair wouldn’t be covered under the powertrain warranty, I wouldn’t have brought it in at all. While I understand that service advisors are trained to generate revenue, transparency and honesty should be a priority. I had done my research and found out that Jeep has had ongoing issues with the auto start/stop system. The service department should have been upfront with coverage policies, rather than letting me come in under the false impression that the repair would be covered. Ultimately, I chose not to proceed with the repair after receiving a quote of $1,795. I voiced my concerns to the General Manager about the lack of honesty and customer service, and to their credit, they understood my frustration and waived the diagnostic fee. Customer service and trust are everything in this industry. Treating customers fairly ensures they return, even if prices are slightly higher. In the past eight years, I’ve purchased two Jeeps Wranglers for my daughter, choosing to drive to the McKinney location despite Frisco being just 2.1 miles away. Unfortunately, this experience reaffirmed why I continue to take my business elsewhere. More

The employees were helpful and friendly during my service visit. I had no issues with the service provided. visit. I had no issues with the service provided. More