Frisco Chrysler Dodge Jeep Ram - Service Center

I had an excellent experience having some auto repair work done recently at Frisco Dodge. My service advisor was Brian and he was excellent! He was very professional, knowledgeable, communicated well a work done recently at Frisco Dodge. My service advisor was Brian and he was excellent! He was very professional, knowledgeable, communicated well and made me feel like he genuinely cared about taking care of my issues. He even took the time to send me pictures of the worn parts discovered by the technician and then described the fix all within the promised timeframe. I will certainly be back should any repairs or maintenance be needed in the future! More

My service advisor Davis is the best. Service was performed timely and flawlessly. Top notch experience every time. Service was performed timely and flawlessly. Top notch experience every time. More

Service rep was very good, had 9:30 appt but tech didn’t start until 11:00am. start until 11:00am. More

If it were possible to give a negative 5 star rating, I would. When we first came to Frisco CDJR in Aug 2024 with some recall issues on our 2019 Cherokee, we were greeted with star treatment. When we menti would. When we first came to Frisco CDJR in Aug 2024 with some recall issues on our 2019 Cherokee, we were greeted with star treatment. When we mentioned that our Jeep (still under factory warranty) used over two and a half quarts of oil on a recent trip to South Carolina and back, we were told that our vehicle qualified for a new motor if their 1,500 mile test determined that it was using an excessive amount of oil. We did everything we were told to do and put the required 1,500 test miles on and the engine used over a quart and a half of oil, but the shop "forgot" to document the beginning mileage and we had to put another 1,500 miles on as the odometer continues to climb and the warranty time grows shorter. Every time I tried to reach our service advisor by text, I received an automated message from "VAL" their virtual automated assistant. I tried asking for a return call through "VAL" but only received an automated message saying that I had missed my service appointment. I called the main number for the dealership, was told that "all managers were busy" but that I would receive a call by the end of the day; the only thing I received was a text from the original service advisor who told me to "be patient, these things take time" and asked that I give him a week to get back with me. A week came and went. No call. At this point it's been approx 6 wks since we were promised a new engine. I called the main phone number again only to find that my number had actually been blocked! I called from my wife's phone and got through, no problem. I was told that the head of the shop would be handling our issue and that there was "no one else above him." Another fallacy, although he did get the vehicle in and out within 3 days and replaced the motor: along with tearing the hood liner insulation while disconnecting the windshield washers to remove the hood and wanting to deny responsibility, but that's minor. Even after two return trips the strong smell of antifreeze was dismissed as "residual" from the engine replacement. My wife's phone number had also been blocked by this point (now we're well into November) so we drove up to the dealership and demanded to speak to the director of operations. He was kind, listened to our problem, even went out in the parking lot and looked under our vehicle and saw that the undercarriage was soaked with antifreeze. He took possession of our vehicle and we had it back -- repaired -- the next day (now the first week of December.) What was the antifreeze smell all along that the shop couldn't find? They had cracked the thermostat housing while installing the new engine. They finally replaced the hood liner that they had damaged while it was in there as well. Hey, accidents happen, but if you make a mistake, own up to it. As we left for the final time I told the guy who originally claimed to be the top man in the shop (which I found out via introduction to the actual shop manager by the director of operations) "Don't worry about us every darkening your doorstep again. We'll go to Huffines from now on." He said that was probably best for both of us. You gotta love that Frisco CDJR customer service! NOT. More

I was so pleased to have wrote a customized letter to dealership ownership Oh telling what a good job his guys have done dealership ownership Oh telling what a good job his guys have done More

They where very good at keeping me informed on the work being done. Very friendly staff being done. Very friendly staff More

Service was awesome. John was able to help with our extended warranty claim. Top notch communication and up front pricing. John was able to help with our extended warranty claim. Top notch communication and up front pricing. More

Took my vehicle to Frisco CDJR for oil change and service. Very happy with their communication and processes. They met all my expectations. Davis Pham did an excellent job! service. Very happy with their communication and processes. They met all my expectations. Davis Pham did an excellent job! More

Thanks to Hunter Pearce for outstanding service this week. Very professional and very thorough with follow-up. Really appreciated his efforts going above and beyond with my regular 20K maintenance. D week. Very professional and very thorough with follow-up. Really appreciated his efforts going above and beyond with my regular 20K maintenance. Definitely recommend Hunter and his service department. More

Knowledgeable staff and really working to help you get the best car for your budget the best car for your budget More