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Frisco Chrysler Dodge Jeep Ram - Service Center
Frisco, TX
1,804 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,804 Reviews of Frisco Chrysler Dodge Jeep Ram - Service Center
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June 18, 2025
This dealership shows a concern for customers and salesman are very personnel. Service advisor , Davis, is the best thing going. Very friendly and knows his business. We have bought 3 vehicles from salesman are very personnel. Service advisor , Davis, is the best thing going. Very friendly and knows his business. We have bought 3 vehicles from them and each time they make you feel welcome., More
by dlucado
Verified CustomerEmployees Worked With
June 17, 2025
Great service and I definitely recommend Frisco Chrysler Dodge Jeep Ram to my friend. Thank you Dodge Jeep Ram to my friend. Thank you More
by dlc.airandheat
Employees Worked With
June 17, 2025
Great people who provide excellent service. ..at a fair price. Very professional representation! I highly recommend! ..at a fair price. Very professional representation! I highly recommend! More
by WILSONLIBERTY
Employees Worked With
June 17, 2025
I have had good experiences with this shop for both routine maintenance and repairs. I try work exclusively with John Moen. He has been excellent- he has been responsive to any concerns and my question routine maintenance and repairs. I try work exclusively with John Moen. He has been excellent- he has been responsive to any concerns and my questions. He has always been polite, professional and available. More
by Cust1
Employees Worked With
June 17, 2025
I’ve had an extremely disappointing experience with the service department. Reaching anyone—especially John Moen—is nearly impossible, as calls consistently go unanswered and unreturned. When I finally service department. Reaching anyone—especially John Moen—is nearly impossible, as calls consistently go unanswered and unreturned. When I finally spoke with John, he clearly stated that the repairs would be covered under my warranty. Later, he attempted to charge me $1,500 for something he claimed was “not covered.” This is completely unacceptable and feels misleading. Clear communication and honesty are the bare minimum I expect, especially when dealing with warranty coverage and significant costs. This needs to be addressed immediately. More
by Deniseyroth
Employees Worked With
June 16, 2025
What has made my experience so positive is Jordan Riley. What an asset you have in him! What an asset you have in him! More
by Symes323
Employees Worked With
June 15, 2025
Met the mechanic who understood my problem and was patient and polite with me. He discovered a blockage in the sunroof drain which could have caused the water to get into the electric brake module whi patient and polite with me. He discovered a blockage in the sunroof drain which could have caused the water to get into the electric brake module which failed. He cleared the drain and added a plastic bag for the module to help prevent future water problems to that module since this is the second time it has happened in 2 years. More
by Tom H
Employees Worked With
June 14, 2025
Daphine is a great representative and enjoy working with her as she is really kind. her as she is really kind. More
by jrschuh
Employees Worked With
June 13, 2025
Excellent Service Department! I had a great experience with the Brian . The staff was professional, knowledgeable, and courteous. They clearly explained the issues, kept me updat I had a great experience with the Brian . The staff was professional, knowledgeable, and courteous. They clearly explained the issues, kept me updated throughout the process, and completed the work on time. More
by delworld
Employees Worked With
June 13, 2025
Daphne was an excellent service advisor, communication was timely and honest. I would criticize the service process experience, as the length of time to even look at my vehicle was 5 hours after appointme was timely and honest. I would criticize the service process experience, as the length of time to even look at my vehicle was 5 hours after appointment time. Parts weren't ordered until next day, delivery of parts took 1.5 days, coming from Carrollton. A steering part replacement took 4 days, meanwhile no rental car offered for keeping the $120k truck I purchased at the same dealership. Offering multiple appointment times (I chose 7am) if it will likely take multiple days seems pointless. Just say you're resource constrained, the repairs or maintenance will take a couple of days, and offer a rental for the inconvenience. I trust the work, but no longer trust the time they will keep my vehicles. More
by cueist68
Employees Worked With
