Front Royal Buick GMC

I want to recognize Logan in the service department for their exceptional customer service. Throughout the many visits I’ve had to make for my vehicle, he has consistently been kind, personable, profession their exceptional customer service. Throughout the many visits I’ve had to make for my vehicle, he has consistently been kind, personable, professional, and empathetic. He truly understands that vehicle issues don’t just affect the vehicle itself but also affect work schedules, family obligations, and everyday life. Unfortunately, my overall ownership experience has been frustrating. Despite purchasing a brand-new vehicle, I found myself in the service department far more often than expected, including multiple instances where my vehicle had to be towed because it would not start. At times, I felt like I was being treated as an inconvenience rather than a customer dealing with a significant issue. There were also occasions where service visits were not properly documented, which added to my concerns during an already stressful situation. Thankfully, roadside assistance maintained records of each tow and the reasons behind them. What kept me coming back was the professionalism of Logan and Armando. They listened, documented my concerns, communicated clearly, and made me feel valued throughout a difficult process. Their empathy and commitment made a tremendous difference when dealing with an ongoing vehicle issue. Front Royal GMC is fortunate to have employees like Logan and Armando representing their service department. More

the service department is terrible. Trying to upcharge labor above and beyond the 200.00 deductible for our extended warranty. They agreed to fix the vehicle under the extended warranty Trying to upcharge labor above and beyond the 200.00 deductible for our extended warranty. They agreed to fix the vehicle under the extended warranty and then added several hundred dollars of extra labor charges stating that their mechanics make more money than the warranty pays. Stay away from Front Royal Buick More

Kristin was an absolute great sales person. Going above and beyond! Call her for you automobile needs! Going above and beyond! Call her for you automobile needs! More

Buyer beware is an understatement with this place. Pay attention to the sales sheet that list all the cost and your final total. Most notably is the double destination charges and the "pre-installed" Pay attention to the sales sheet that list all the cost and your final total. Most notably is the double destination charges and the "pre-installed" tracking/vehicle recovery system. Lets start with the tracker. They are charging $899 for something that costs around $50 and has the same capability that is provided by Onstar for FREE for three years. When you tell them that you are not interested in having a 3rd party tracker in your vehicle they will tell you that is pre-installed and the cost will not be removed. If you really don't want the tracker you can pay them to remove it. What a joke. Then there is the other scam charge of an additional inflated destination charge. The vehicle manufacture is required to provide a window sticker outlining the costs of the vehicle, specifically to protect consumers from these scams. The window sticker shows the cost of the vehicle + installed options + the destination charge that they charge the dealer to get the MSRP. This dealer will then take the MSRP (that included the $1450 destination) show a discount ($2200 in my case), then add a $1900 "destination" and $899 for the tracker. Putting the price of the vehicle almost $600 OVER MSRP before taxes/tags/doc fee. When you call them out on the extra destination charge they will quickly point out that their website states that all prices do not include destination. When we went back to grade school math and showed our work, I circled the two destination charges and asked "how is this not a double destination charge?" I was only met with an insistence that is not a double charge because the website said all prices do not include the destination. At that point it was time to find another dealer. I ended up buying the exact same vehicle for almost $4000 less at a GMC dealer in Woodbridge. Do your homework and email all the dealers around that have the vehicle you want and ask them to provide you with the out the door price. Negotiate your deal from there and you will quickly find who wants to earn your business and who is trying to scam you out of every penny they can. More

Mike at Front Royal Buick GMC was great! He helped me pick the perfect vehicle. It runs so well and I absolutely love it! The whole buying process was easy and stress free and he took care o He helped me pick the perfect vehicle. It runs so well and I absolutely love it! The whole buying process was easy and stress free and he took care of everything. I highly recommend this dealership. Caroline Walker More

My sincerest thanks and appreciation to Logan and the service department for accommodating an emergency repair. My family and I were on our way back to NJ and towing our camper when the vacuum assist for service department for accommodating an emergency repair. My family and I were on our way back to NJ and towing our camper when the vacuum assist for the brakes failed on our Sierra. By the grace of God we safely made it to their dealership and Logan got the truck diagnosed and repaired within a few hours while my family and I waited in our camper at the back of their lot. Thank you again for all your help and assistance! More

Salesmen were polite, vehicle was everything you said Follow up was great!!Felt wel taken care of . Follow up was great!!Felt wel taken care of . More

Kristin was an amazing salesperson! She contacted me about the vehicle I wanted and got the ball rolling. I could not get there till Sunday when all the banks would be closed so we subm She contacted me about the vehicle I wanted and got the ball rolling. I could not get there till Sunday when all the banks would be closed so we submitted paperwork. I drove away on Sunday with an awesome truck and a great experience. More

Mike was very friendly and helpful. Appreciated the assistance from service with the battery issues. Professional atomosphere. Appreciated the assistance from service with the battery issues. Professional atomosphere. More

It is one of the best dealerships in the area. People are really friendly and take care of you. This is why I bought my second vehicle from there and I will continue buying my vehicle from there People are really friendly and take care of you. This is why I bought my second vehicle from there and I will continue buying my vehicle from there More