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Front Royal Ford
Front Royal, VA
1,130 Reviews
Front Royal Ford is more than just new and used sales, parts, and service. Our team, housed in Front Royal, is proud to serve drivers from Winchester VA, Strasburg VA, Woodstock VA, Luray and beyond. Our team strives to simplify every aspect of buying, owning, and servicing a Ford model so that your automotive investment is one that you're every bit as proud to own as we are to sell.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 1,130 reviews
August 16, 2022
Very disappointed in the customer service yet again from this Ford Dealership. When your car is being worked on due to mechanical issues and they have your car for more than 48 hours-in my case it was 30 da this Ford Dealership. When your car is being worked on due to mechanical issues and they have your car for more than 48 hours-in my case it was 30 days (this time around) it is not unreasonable to expect a loaner car that’s similar to what you drive. I was basically told I could take the Ford Focus loaner or go rent a car. (I drive an SUV due to size and needs of my family) I also believe that asking for the dealership to keep You updated on the progress of your car is not unrealistic. I feel like I shouldn’t have to call every week and ask. They should have follow up. I just feel that we were not treated as a true customer just a client with a problem. I purchased the car brand new from the dealership along with the warranty and have also been there for all scheduled maintenance so I was dissatisfied with the way we were treated. I also asked multiple times for the manager to follow up and reach out to me and I still haven’t gotten a call (and I picked my car up 2 weeks ago). Definitely need at consider their customers and their needs and work on their customer service! More
by ashleysnider07
Verified CustomerEmployees Worked With
John Aguilar
August 15, 2022
The service was great. I was informed of what they and the problem taken care of. The service representative was polite and helpful. I was informed of what they and the problem taken care of. The service representative was polite and helpful. More
by happilulu.1
Employees Worked With
John Aguilar
August 11, 2022
fixed f150 first time. other ford dealer tried twice still wasnt fixed. Great dealership and servive department other ford dealer tried twice still wasnt fixed. Great dealership and servive department More
by loribrown008
August 08, 2022
Laurel was very friendly and helpful. She was very informative and is an excellent addition to the team. She was very informative and is an excellent addition to the team. More
by pennsy
Employees Worked With
August 04, 2022
Fast, friendly service. Fit me in without an appointment. Waiting area was clean and the coffee was hot. Fit me in without an appointment. Waiting area was clean and the coffee was hot. More
by delia37
Employees Worked With
August 04, 2022
Jared is An asset to front royal ford and I hope someone recognizes that. Badass dude. recognizes that. Badass dude. More
by eddiestevens06
August 01, 2022
I thought the cost for doing what I needed was a little high, replacing a window molding. high, replacing a window molding. More
by GRAYBLANTON
July 27, 2022
Professional; Ability to work through customer/dealer issues; Was able to get us behind the wheel with little hassle. issues; Was able to get us behind the wheel with little hassle. More
by eburhans
