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Front Royal Ford
Front Royal, VA
1,088 Reviews
Front Royal Ford is more than just new and used sales, parts, and service. Our team, housed in Front Royal, is proud to serve drivers from Winchester VA, Strasburg VA, Woodstock VA, Luray and beyond. Our team strives to simplify every aspect of buying, owning, and servicing a Ford model so that your automotive investment is one that you're every bit as proud to own as we are to sell.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 1,088 reviews
December 10, 2020
Poor communication, questionable pricing negotiations, and they work hardest to nickel and dime you on fees: SHOP ELSEWHERE. I walked out on an agreed price for the vehicle because they were so rude. and they work hardest to nickel and dime you on fees: SHOP ELSEWHERE. I walked out on an agreed price for the vehicle because they were so rude. After trying to overcharge me for a spray-in Berliner and Ford accessories (more than I could order or purchase them myself) the “Sales Manager” stepped in to resolve a negotiation but did not introduce himself, was rude, and tried to take advantage that I had driven 2.5 hours to sign for the truck, check in hand. I initially worked with them over the phone and only came in to sign the paperwork. If I had initially experienced their customer service I never would have attempted to purchase from this dealership. More
by G Gardner
Employees Worked With
Destiny Walker
December 09, 2020
Service was quick and efficient. Have been using this dealership for years and have always found them to be friendly and helpful. Highly recommend them. dealership for years and have always found them to be friendly and helpful. Highly recommend them. More
by Jim
Verified CustomerEmployees Worked With
Aimee Fink
December 09, 2020
They stay past closing time to finish the deal. Everybody was great. Hope I didn’t miss anybody in the star rating. Thank you very much Everybody was great. Hope I didn’t miss anybody in the star rating. Thank you very much More
by eddierroberts
December 06, 2020
I usually get really great service but, this time they couldn't figure out what was wrong. So, now I drive with a jump starter in my truck. It just doesn't want to start at times. I had a new battery put couldn't figure out what was wrong. So, now I drive with a jump starter in my truck. It just doesn't want to start at times. I had a new battery put in last year at this dealership. I guess I hope for the best or as my husband suggests take it somewhere else. More
by terridorsey
December 04, 2020
Very accommodating! We told them what we were looking for and what we wanted to pay and they made it happen. We are very pleased with our purchase and what we wanted to pay and they made it happen. We are very pleased with our purchase More
by nancynrs45
December 04, 2020
Dealership was upfront with stock availability and out-the-door pricing. Questions were answered promptly. Entire pre-purchase period was able to be done remotely. Vehicle and paperwork were both r out-the-door pricing. Questions were answered promptly. Entire pre-purchase period was able to be done remotely. Vehicle and paperwork were both ready at the agreed upon appointment time. No surprises arose in completion of purchase. More
by brenda22
December 03, 2020
Very efficient!! Very nice staff. They knew what I wanted before I got there and took very care to listen to what I wanted and how much I could afford. Thank you so much. before I got there and took very care to listen to what I wanted and how much I could afford. Thank you so much. More
by karendonnytaylor
Employees Worked With
Jennifer Bryce, Clifford Dove
December 01, 2020
Kirsten was very nice and professional while helping us. We always dread the vehicle buying process, but she and the team made it quick and easy. We always dread the vehicle buying process, but she and the team made it quick and easy. More
by Mrdhavn
Employees Worked With
Kirsten Parker
November 28, 2020
New customer with anxiety of buying another car. But with being treated with upmost respect and not pushed or lied too. Jared made it feel like we had known him for years and was given Exceptional expe with being treated with upmost respect and not pushed or lied too. Jared made it feel like we had known him for years and was given Exceptional experience throughout entire process. No hidden prices. Straight up front honest with answering any and all questions we had. Will be returning to purchase again soon. My daughter was treated like a PRINCESS. Awesome experience. Thank you jared pence More
by Marple family
November 27, 2020
Jared is the best salesman ever. He really out did my last dealership. I will definitely be going back to Front Royal Ford. He Rocks last dealership. I will definitely be going back to Front Royal Ford. He Rocks More
by amberrunion3
