Front Royal Ford

We were not told the car we purchased had been wrecked Disappointed with information being withheld about the car we bought from them. Car has significant damage under it. The subframe is ben against the l Disappointed with information being withheld about the car we bought from them. Car has significant damage under it. The subframe is ben against the lower control arm. This is going to cost close to $2000.oo to be replaced. We did not know we were being mislead about the condition of the car. More

Great folks to deal with I bought a 2017 F150 Raptor from Shenandoah Ford. First, nobody local could or would come close to their price, and the entire buying experience was I bought a 2017 F150 Raptor from Shenandoah Ford. First, nobody local could or would come close to their price, and the entire buying experience was trouble free. From my initial questions, follow up, delivery and purchase, everything went smoothly. We were greeting immediately, made to feel welcome, not pressured, up-sold, surprised or anything else. The entire staff were helpful, courteous and respectful. Our time was not wasted, we were not rushed or delayed. I would not only buy from them again, I’d recommend Shenandoah Ford to others. More

Poor credit trade in. Hate dealers! Bad experiences until there. Treated us great and went the extra mile no doubt. Thanks Catherine Adams & Keith! Yes id buy again. Thanks Hate dealers! Bad experiences until there. Treated us great and went the extra mile no doubt. Thanks Catherine Adams & Keith! Yes id buy again. Thanks to all! More

Awesome service I purchased my first car ever today. The people at the dealership were awesome to work with and helped me find exactly what I needed. They were able t I purchased my first car ever today. The people at the dealership were awesome to work with and helped me find exactly what I needed. They were able to answer several questions that I had. Bianca Rodriguez was my sales rep. She was easy to talk to and very knowledgable about their inventory. Jay Scaramozzino, a manager, was able to help me locate the perfect car. Doug Miller in Internet sales was my first contact and he made setting up an appointment painless. Then Keith in finance helped explain the whole financial side of things in a way that was easy to understand. All together I could not have been more impressed. I would highly recommend this dealership to anyone who is looking for a good deal and excellent customer service. Everyone there is great and they really care about their customers. More

Excellent Customer Service and Great Deals I went to buy a new car after my old Ford Taurus finally bit the dust, and I was extremely happy with the customer service and the selections that the I went to buy a new car after my old Ford Taurus finally bit the dust, and I was extremely happy with the customer service and the selections that they had there. The Salesperson worked one-on-one with me to help me get the best affordable deal that we could get, and he also went out of his way to make sure I was completely satisfied when test driving two of the cars in question, one of which I ended up buying. The financing department took care of the rest, and got me a great deal which I am very happy with! These people are excellent! More

they must be taking kickbacks.... Uneducated salespeople - they don't even know their inventory ; financing a joke - I have over 800 credit score and they got me their "best" rate , al Uneducated salespeople - they don't even know their inventory ; financing a joke - I have over 800 credit score and they got me their "best" rate , all I can say is they must be taking kickbacks from their finance companys - STAY AWAY FROM ALLY FINANCING " - I sold the car that I bought from them just to get away from ALLY - I wouldn't recommend this company - go somewhere out of Warren County to get a fair deal on a car. More

Deceptive Marketing Awful, shady service and deceptive marketing practices designed to lure customers with false promises. This dealership excels in giving car salesmen a Awful, shady service and deceptive marketing practices designed to lure customers with false promises. This dealership excels in giving car salesmen a bad name. I advise you buy your Ford at another dealership. More

No room to negotiate Went for a used vehicle visit and as we looked at several vehicles was told many times the Internet price is it. The quality of the product compared Went for a used vehicle visit and as we looked at several vehicles was told many times the Internet price is it. The quality of the product compared to other dealers and where we ultimately bought was subpar. Used vehicles were detailed poorly and did not show well. More

Great Prices Great Staff I ordered a 2015 F350 from them bugged the xxxx out of them , they handeled it great I am personally take credit for all the gray hair in Doug Stahls I ordered a 2015 F350 from them bugged the xxxx out of them , they handeled it great I am personally take credit for all the gray hair in Doug Stahls hair More

I brought my vehicle in for a speaker phone issue. The speaker wasn't clear on the receiver's end. Once checked it was determined that all vehicles like mine have the same issue. Travis sent an email an speaker wasn't clear on the receiver's end. Once checked it was determined that all vehicles like mine have the same issue. Travis sent an email and was informed that there was an outside provider that they could get a new speaker from that would fix the issue. Once the part was received, I took my vehicle in for installation. It was found that the wrong color part had been shipped and received. The correct color part was expedited and received 2 days later and installed. Travis was constantly concerned with making us happy with the service we received on our vehicle. Because of this, we decided to have an oil change and a tire repaired while it was in the shop. More