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Front Royal Ford - Service Center

Front Royal, VA

4.5
485 Reviews

485 Reviews of Front Royal Ford - Service Center

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January 10, 2024

the whole staff were so kind and understanding with my tire situation. They even sent out the mobile unit to fix my tire. More

by dianadoucet1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laurel O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristian Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Aguilar
January 10, 2024

Great working with Laurel, she was a huge help with our issue and accommodated us by giving us an earlier appointment to prepare for the snow storm. I greatly appreciate her care towards taking care of our More

by vanghaus1423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurel O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2023

Laurel made the appointment and oversaw the service work in a timely and professional manner. The next time I have my truck serviced I will ask for her. She is a credit to your organization More

by mfreilly0072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurel O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2023

Wanted a $1000 for front brake job. $630 for a 40 minute job is absurd More

by Zebfoltz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Aguilar
December 23, 2023

My salesperson, Jacob Henry, was excellent. He was knowledgeable and extremely helpful. I wish every auto purchase experience was this good! More

by pbs100
Recommend Dealer
Yes
Employees Worked With
Patricia Terrazas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hamza Saeed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Henry
December 15, 2023

Great Experience! Love the car delivery process. Communicative and pleasant, Will service at Front Royal whenever possible and will purchase furure Ford vehicles t More

by FCARLUCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurel O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2023

Good service. The work on my vehicle was done quickly. I was kept informed of progress. More

by rwilli16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurel O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2023

Great costumer service. Wait was very little and professional service I highly recommend to services department More

by romffys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurel O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2023

Everyone was very nice and professional Billy Albright and the little girl in finance when above and beyond there needs great people More

by allen30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Terrazas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laurel O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Albright
November 27, 2023

Great service and communication. Extremely helpful with the warranty process and in answering my questions and concerns. More

by tooravis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laurel O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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