Front Royal Ford - Service Center

The service writer John was very disrespectful to me an my wife. I had an 11:00 am appointment on Monday. I was jerked around all day on they were waiting for report back from the Technician. I drove by th my wife. I had an 11:00 am appointment on Monday. I was jerked around all day on they were waiting for report back from the Technician. I drove by the dealership and observed my car hadn't been moved. I confronted them on this and was told just because I had an 11:00 am appointment that didn't mean anything. This was told to me by your service writer John at which time he disrespected my wife with giving her an attitude. I had to leave my car there overnight and come back the next day. The only reason I didn't give you one star was your transmission tech was very kind and very informative to me. That's the kind of customer service that people like not what your service writer John the type we recieved from him. He is irrganont and disrespectful I will never buy a vehicle from you or use your dealership ever again. Thank you and have a good day. The transmission tech rode with me so we could try to recreate the transmission shutter it had been doing it didn't. He was awesome don't remember his name. More

Went in and told it may be an hour wait before my car was even seen. (Early Saturday morning) Turns out the car was finished within 1.5 hours. Second time using the Ford service department here and plan to r even seen. (Early Saturday morning) Turns out the car was finished within 1.5 hours. Second time using the Ford service department here and plan to return again. Was amazed at how quickly the job was done. More

Excellent customer service and meeting my needs. Curtesy ride home was very much appreciated by me. Curtesy ride home was very much appreciated by me. More

Super quick and very good service. Brought it in for an inspection and the staff was friendly and prompt. Brought it in for an inspection and the staff was friendly and prompt. More

The Assistant Service Manager was amazing! Friendly and professional. He provided me with the maintenance schedule for my vehicle and for me in for an appointment when the appointment I made t Friendly and professional. He provided me with the maintenance schedule for my vehicle and for me in for an appointment when the appointment I made through the App didn’t go through. More

The got the truck in and inspected in under an half hour, almost took another half hour before I was able to pay and leave. almost took another half hour before I was able to pay and leave. More

Very good service and customer service quick in and out did not wait long at all did not wait long at all More

So very grateful for the wonderful caring help I got from your staff. Special thanks to John, Zack and Christian in service dept. Also Barkley, the shuttle driver. You are a fabulous business to deal with. your staff. Special thanks to John, Zack and Christian in service dept. Also Barkley, the shuttle driver. You are a fabulous business to deal with. Bobbie Hatcher. More

Friendly, quick service, like always. The customer service rep opened early when she saw that I was waiting. The customer service rep opened early when she saw that I was waiting. More

Fantastic service department. Super duper duper fast oil change and rotation and a good price. Super duper duper fast oil change and rotation and a good price. More