Front Royal Ford - Service Center

I have been coming here for a couple years now for service and looking at the new and used cars on the lot. I finally found a vehicle and had a great experience purchasing it. service and looking at the new and used cars on the lot. I finally found a vehicle and had a great experience purchasing it. More

They are always looking out for when your parts will be delivered and they dont forget a customer's needs. Laurel is very knowledgeable about her job and Front Royal Ford gets your vehicle in and get the r delivered and they dont forget a customer's needs. Laurel is very knowledgeable about her job and Front Royal Ford gets your vehicle in and get the repairs done. More

Took my car in for the brake line recall,John was great got the car done with no delays. got the car done with no delays. More

Took this car in for the brake hose recall. after taking the escape in for motor replacement than was out of warranty. John did good job on both cars.Kept me informed about what wad going on. after taking the escape in for motor replacement than was out of warranty. John did good job on both cars.Kept me informed about what wad going on. More

Zach is always great along with the team he works with and is available when I have questions. and is available when I have questions. More

The the folks that I dealt with on the service on our F250 were polite, professional, and thorough. F250 were polite, professional, and thorough. More

I took my truck in for a recall and regular maintenance. Was completed in a timely manner. Very pleased with service department A+ Was completed in a timely manner. Very pleased with service department A+ More

Am told that the coolant leak and other issues on F250 have been repaired This is a result of the very fine efforts of Laurel O'Connor. have been repaired This is a result of the very fine efforts of Laurel O'Connor. More

Best service ever. I needed a lot done with the vehicle and is was finished in record time! Runs like new. I needed a lot done with the vehicle and is was finished in record time! Runs like new. More

May 30 – Oil change and tire rotation. June 7 – Oil change warning came on. Called Front Royal Ford Service and asked how to reset. Reply from young man: “I don’t know how to reset it, t June 7 – Oil change warning came on. Called Front Royal Ford Service and asked how to reset. Reply from young man: “I don’t know how to reset it, they are all different. You will need to google it.” July 25 – Coolant leak on right side of engine. Laurel the serviced advisor called later and told me the cost. July 29 – Picked up F250 - $1059.78 Returned home and found the coolant reservoir empty!! Called dealership and asked for Laurel. Reply from same young man: “She’s at lunch.” Asked to speak to the service manager. Reply: He’s not available.” Began explaining my concern and was interrupted. “We are not incompetent . I’ll have Laurel call you.” and hung up. She called back a short time later. She advised me not to drive the truck with the reservoir empty and she had a gallon of antifreeze delivered. She was polite and professional. Refreshing change. I mixed the antifreeze per the directions and filled the reservoir to the specified level. Drove the truck a few miles and had to refill the reservoir. Will check level again tomorrow. Am concerned with possible engine damage! Today will be spent cleaning and polishing scratches on the chrome grill guard that your technicians used as a ladder. More