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Front Royal Ford - Service Center

Front Royal, VA

4.5
476 Reviews

476 Reviews of Front Royal Ford - Service Center

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September 30, 2021

The service technician very friendly and professional The service technician very friendly and professional got my vehicle in and out as promised More

by 21RESCUE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Front Royal Ford responded

Hello, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!

September 20, 2021

Completed quickly. Very nice people. Made appointment online and had no issues! Would recommend this dealer for sure. More

by jwetzel2
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Aguilar
Oct 04, 2021 -

Front Royal Ford responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

September 14, 2021

Very helpful all the staff are very friendly. I just bought a new truck from them. That process was a pleasure. Never was able to say that before. They also work on my other Ford trucks when need be and More

by biteme1212h
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Front Royal Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if you have any additional questions about services you received and thank you again for choosing Front Royal Ford!

September 06, 2021

There was no oil change sticker put on the windshield to remind me of the next oil change or did put the milage for the next oil change anywhere else. More

by MSGDAVIDRCASTLE62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Aguilar
Sep 16, 2021 -

Front Royal Ford responded

Hi, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 02, 2021

I am always happy with the service I receive at Front Royal Ford. Everyone in the service department has always been gracious, but I especially like dealing with Zach Orndorff; he explains things thorou More

by 1.mom.malcom
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Front Royal Ford responded

Hi, we are happy we could make your experience a positive one! Thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

September 01, 2021

I've had 2 service experiences with Front Royal Ford, and both have been excellent. I live 1/2 mile from Malloy Ford, and although Front Royal Is a lot further away, their service is better. Front Royal Ford More

by westie777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Front Royal Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

August 26, 2021

Very good dealership, I would highly recommend Front Royal Ford . Great sales people and great deals and great service. Always have a good selection of vehicles. More

by jds104-1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Funk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Pence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Whittaker, Billy Albright, Kirsten Parker, Steve Sarecky, Hamza Saeed, John Aguilar
Sep 03, 2021 -

Front Royal Ford responded

Hi, we are happy we could make your experience a positive one! Thanks again for the recommendation, and have an amazing day!

August 23, 2021

Very friendly and professional at all times. I have been dealing with them for over 40 years. Have purchased 3 vehicles from them in the past More

by bettymartin0849
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Front Royal Ford responded

Hi, your comments keep us motivated and working hard for all our guests! At Front Royal Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 23, 2021

While they did the basic services I asked for (inspection, oil change, tire balance and rotation), they had my truck from Sunday afternoon to Thursday and never called me to tell me anything. Th More

by jeffallenenterprises
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Zach Orndorff
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Aguilar
Sep 07, 2021 -

Front Royal Ford responded

Hi, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Front Royal Ford. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (540) 636-2901 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

August 23, 2021

Oil change, tire rotation and inspection all completed and super quick. Satisfied with service! I still need to go back for a window seal replacement, but they were great. More

by msnmyma24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Front Royal Ford responded

Hello, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

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